San Marcos Iron Doors

Absolutely horrible company. The doors are pretty to look at but are not functional. We have been waiting for months for them to fix a folding glass door that will not shut or lock securely. They continue to hound us for final payment even though their lead installer has told them the door is faulty and needs to be replaced. They are a little cheaper than the next guy but you get what you pay for. Horrible company to do business with. Trust me when I say, find someone else to do your iron doors!

Ordered the door in August last year. Still trying to get it right. Door was not installed until December. Poorly installed, missing insulation, not caulked. Worst part, the transom was not measured correctly and had to be remade. The left the whole covered with a piece of black plywood, no insulation, thru the winter. Been waiting since December and they finally showed up today to install it, BUT THE FORGOT THE GLASS???? So still not finished, no clue when it will be.

Terrible. The broke the brick outside and the tile inside. The door is crooked. My lights by the door do not work because of how they installed the door. They don’t return calls and Tony makes misrepresentations. Told me my door was crooked because my foundation shifted. I just bought my house and no foundation issues. He made this up without coming to look at the work to justify the door being installed crooked. Liars and thieves.

Both times I have called for service, I received the same run-around. A couple years ago, they passed me from person to person but would never call me back. I had to call at least 6 times to get the "field service person" to "get on his schedule" only to hear from him that I have to prepay for this service with someone else??!! Then I have to speak with one of the original persons I spoke with. Who I can't get ahold of anymore. This latest time (yesterday 10/8/2015) it was the worst. They said to me: "Oh, we can only hear every-other word you're saying, we're having problems with our phone, let us go to another phone and we'll call you right back, what is your number"? They never called back. I called back 3 times and they said the same thing when they found out who I was and why I was calling. They didn't want to service my door. They don't want to service the doors! Why don't they just say: If you're not buying a door, WE DO NOT WANT TO TALK TO YOU, that would save me so much time and aggrevation. I am going to another Company and ask them to service this door I purchased from this San Marcos Doors because anyone who treats their customers like this should not have my business. How many times do I have to be lied to and abused to learn that these people do not want to service this door they sold me!!

The worst company i have ever dealt with in regards to customer service. The overall quality of materiial is excellent. We had our door replaced with no problem except they were suppose to provide a srceen for the window. It has been three months and still no screen despite numerous calls. When putting in the railing the workers would not show at the scheduled time. Once they said they were leaving for lunch and would be right back. We actually gave them lunch money and they did not return. We have called the office several times and they, Bryant, has been very rude. It seems like no one is in charge of the schedule and if you do not call them they will not show. For the amount of money paid ypumwould think they would treat the customer better. We still owe money on the project and will not pay until finished, which at this rate could be a few years.

unknown

Noe came out and walked through some ideas with me on my vision for the door. Ultimately created a CAD drawing for me of the gate prior to construction. Gate was ready early and they waited several weeks for me to give them the all clear to install (was waiting on cabinetry before they could install the gate). The quality was incredible. I did not realize the gate would be so heavy and sturdy and it was a PERFECT fit in the unique space. Installation went great and all around it was fantastic.

unknown

I have been using San Marcos Iron Doors since 2005. The entire team at SMID is very helpful, reliable, and really great to work with and come up with new design ideas. They always help me create beautiful unique custom items, and the product well it speaks for its self, amazing. I have been working with this team for years, and i would never use anyone else because they are the best. Order, Production, and delivery is always in a very timely manner and done as quick and neatly as possible. This company is the Best in the market hands down. Best quality, Best customer service, best design and innovations, best product. I look forward to working with this company for many more years.

I have had such amazing help and service with the design team at San Marcos Iron Doors. They know me so well now and when i come in with new ideas they always help me create something unique and beautiful. Every time we have had an installation they did a wonderful job and were very considerate of my time and home. And always left me with a beautiful finished product. Their order and design confirmation and delivery times are always in a timely manner, schedualing and even when i occasionally add something at the last min they work hard to get all the products installed and delivered in a timely manner. thank you so much to all the great employees at the San Marcos team. Your the Best in the Buisiness. I wouldn't trust anyone else with my ideas, visions or dreams but you guys! :D

I can honestly say these guys get it. If your a customer and your not happy with anything they do they strive to make it right. I judge companies and people on actions not words. The people at San Marcos Iron Doors appreciated my business....and they proved it!

This is the second time I contracted San Marcos Iron Doors, after getting so much compliments from my family and neighbors on our beautiful front door, my husband and I decided to hire them again to replace our old wine cellar door and back doors. We highly recommend this company, they are trustworthy and reliable, my husband and I left the keys for them to work all day when we came back from work everything was in place we will definitely work with them again. Thank you San Marcos Iron Doors.

On April 10, 2013, we contracted with San Marcos Iron Door to build and install 3 doors; front door, back door and music room doors. The promise was delivery and install in 6 weeks. On June 18, I started contacting our sales person asking about an installation date. He said the doors were in and were being painted. They just needed one more week. On June 25, I called my sales person, left message, no return call On June 26, I called my sales person, left message, no return call On June 27, I called my sales person, left message, no return call, but Valerie from San Marcos Iron Door did call me to schedule installation. Seems they are so busy, they can't start the installation until July 24, 2013. On July 23, 2013, we were informed the wrong glass was ordered for our interior doors. We wanted clear, but Flemish was ordered and scheduled to be installed. Our verbal agreement with Noe, our salesperson, was that he would install the Flemish glass, order the clear for us and when the clear came in, he would swap out the pieces of glass. Install scheduled from July 24-26. On Friday, July 26, 2013, installation still wasn't completed. We gave the sales man a list of things that still needed to be completed. The doors were in and bolted into place, but no security system wiring done, no painting, no caulking, no baseboards, no backdoor lock, among other things on the list. We had a business trip and told San Marcos Iron Door that they could schedule the crew to come back on Thursday August 1, 2013. The salesman is the only one that shows up on August 1, 2013. All he does is have us go over the list again. Not only do we have a big punch list of unfinished work, but we show him the damage to the wood floor in the music room and torn wallpaper in the kitchen. I call the salesperson every day after to get an installation date and time. If he answers the phone, I just get excuses. Takes them until August 15th to come back out to restart the installation on the doors. Two new guys that I have never seen before come out to work on the doors. They get here at 10:00am, leave at 5:00pm. The next morning, August 16th, I realize my engagement ring that I've been wearing for 20 years and a Rolex watch that I've been wearing for 15 years are missing. We call the police and file a report. We contact San Marcos Iron Door. The company said that they talked to the guys and the guys said that they didn't take it. Liz from San Marcos Iron Door accused me of filing a false police report to get out of paying my balance with them. She stated that they would send another crew out to complete the work. We refused to let them send out more workers in fear of losing more valuables. That same morning, Friday, August 16th, we also noticed that they had opened a box that had been delivered from Amazon. But, they obviously weren't smart enough to know what was in the box, because they left it, but turned the box upside down so we wouldn't see that the box had been opened. My husband and I both were in the house all day. We moved around upstairs and downstairs. We felt like we had covered them pretty well. But, these two guys has so much skill at the cover up and made so much noise with their hammering, sawing, drilling and cutting that it only took them a second to go into my bedroom and steal my engagement and Rolex watch. It is very obvious to us that the two installers are accomplished at keeping the customer distracted while they take a visual inventory of valuables and then figure out how to take it. When they did not come back the next day, and did not call, we were convinced that we were not going to have an opportunity to recover our lost property.

On April 10, 2013, we contracted with San Marcos Iron Door to build and install 3 doors; front door, back door and music room doors. The promise was delivery and install in 6 weeks. On June 18, I started contacting our sales person asking about an installation date. He said the doors were in and were being painted. They just needed one more week. On June 25, I called my sales person, left message, no return call On June 26, I called my sales person, left message, no return call On June 27, I called my sales person, left message, no return call, but Valerie from San Marcos Iron Door did call me to schedule installation. Seems they are so busy, they can’t start the installation until July 24, 2013. On July 23, 2013, we were informed the wrong glass was ordered for our interior doors. We wanted clear, but Flemish was ordered and scheduled to be installed. Our verbal agreement with Noe, our salesperson, was that he would install the Flemish glass, order the clear for us and when the clear came in, he would swap out the pieces of glass. Install scheduled from July 24-26. On Friday, July 26, 2013, installation still wasn’t completed. We gave the sales man a list of things that still needed to be completed. The doors were in and bolted into place, but no security system wiring done, no painting, no caulking, no baseboards, no backdoor lock, among other things on the list. We had a business trip and told San Marcos Iron Door that they could schedule the crew to come back on Thursday August 1, 2013. The salesman is the only one that shows up on August 1, 2013. All he does is have us go over the list again. Not only do we have a big punch list of unfinished work, but we show him the damage to the wood floor in the music room and torn wallpaper in the kitchen. I call the salesperson every day after to get an installation date and time. If he answers the phone, I just get excuses. Takes them until August 15th to come back out to restart the installation on the doors. Two new guys that I have never seen before come out to work on the doors. They get here at 10:00am, leave at 5:00pm. The next morning, August 16th, I realize my engagement ring that I’ve been wearing for 20 years and a Rolex watch that I’ve been wearing for 15 years are missing. We call the police and file a report. We contact San Marcos Iron Door. The company said that they talked to the guys and the guys said that they didn’t take it. Liz from San Marcos Iron Door accused me of filing a false police report to get out of paying my balance with them. She stated that they would send another crew out to complete the work. We refused to let them send out more workers in fear of losing more valuables. That same morning, Friday, August 16th, we also noticed that they had opened a box that had been delivered from Amazon. But, they obviously weren’t smart enough to know what was in the box, because they left it, but turned the box upside down so we wouldn’t see that the box had been opened. My husband and I both were in the house all day. We moved around upstairs and downstairs. We felt like we had covered them pretty well. But, these two guys has so much skill at the cover up and made so much noise with their hammering, sawing, drilling and cutting that it only took them a second to go into my bedroom and steal my engagement and Rolex watch. It is very obvious to us that the two installers are accomplished at keeping the customer distracted while they take a visual inventory of valuables and then figure out how to take it. When they did not come back the next day, and did not call, we were convinced that we were not going to have an opportunity to recover our lost property.

Their pricing was good, not low and not high, they were right in the middle range. The guy was very friendly. The quality of work was good. The only thing I didn't like was that the whole crew all spoke Spanish, only the main guy spoke English.

I have been very satisfied with my experiences with San Marcos Iron Doors. They have good quality work. I really liked them. I will use them in the future.