Jon Wayne Service Company

They showed up on time and were very courteous and professional. The service technician performed his work with efficiency and left.

Turned up heat and checked for leaks

A/C went out arouhnd the first week of June. We were having our grandkids spend the week with us. The part that was needed was expensive and would take a week to get it. So we called the company we usually deal with. The part took a few days to get, and it did end up costing the exact amount that Jon Wayne Co. quoted us. They were honest, but we ended up calling another company because it is always better to get a second opinion when shelling out th at amount of money; over $1000 .

They came quickly when our bad situation was made worse by SERVICE EXPERTS previously called SAN ANTONIO HEATING AND AIR - DO NOT USE THIS COMPANY! But back to Jon Wayne.... They came quickly and sent 4 people to make sure the job was done. The unfortunate thing was that after they did the repairs to the vent, they left a small gas leak, which they then came back out and repaired. It shouldn't have happened in the first place, but at least they were prompt in coming back out to repair it. All in all, it was a good experience.

Nightmare Late canceled rescheduled late free estimate was with paid for services -not free stated too old to service and hard pressure selling of immediate new ac for outrageous 20K rude gave no options called the main office rude, took complaint Supervisor called back rude,aloof and obviously just using a check list NOT professional no work ethic In business to fleece the public,make lots of money, do not use these people

Found company on Angie's List, called to set up service. Was told that they were offering a "service" which provided A/C service in the spring and heating service in the fall. I said I would like that. The technicians showed up on time and did quality work. At the end of the work, I was provided a bill for $568, which, I was told, included the repair work and the "service" for my system in the fall, plus 2 additional service calls at no charge. One month later, I had them come out for a service call, which they did at no charge, convincing me that I had a good service contract. In October I called for the fall heating service, which they set up for 26 October between 8 and 12. When no one showed up, nor called, by 12, I called and was informed that I had not paid for the "service" and it would be an additional $350. No one called to inform me they weren't going to show up, no one informed me that there would be additional charges until after they didn't show up. Three times in the last two weeks I called to confirm the "service" and was told someone would call me back. No one ever did. Work done was totally acceptable. Worst customer service I have witnessed in a long time

Our A/C stopped blowing cold air at the beginning of September. After getting 2 quotes from 2 other companies, I was going to cancel my appt with jon wayne. Thank goodness I didn't! J.J. Johnson was incredibly professional and I felt was the first honest person I dealt with. He told me that what the other two companies told me wasn't nearly what we needed. Wilkes A/C was trying to tell me I needed a brand new unit. JJ pointed out that I really had a simple fix (cleaning the outside coils on my unit and replacing the refrigerant). JJ saved us over $3500.00 at a time when we didn't have the extra money to purchase a new unit. JJ told me there may be some permanent damage to our compressor and explained why, and pointed out that at some point in the future we probably will need to replace our unit. I'm just so thankful he was able to provide a solution which is allowing us to save for that emergency. We are now part of the JW Rescue club and will call only Jon Wayne in the future. Thanks so much JW AC and JJ Johnson! Sincerely, Catherine Valdez-Bell

Came out for scheduled appointment- arrived late. Proceeded to do a very thorough evaluation which was impressive. However, we were upfront when we told them we didn't NEED to replace the nit as it was working fine, just wanted to evaluate cost to replace as it was over 30 years old and cost a lot to keep the house cool. We told them we would not spend over $13,000 as this was a reasonable amount to regain in electric bill savings over the time we own the home. They had to come out a week later with the proposal- the only one of 4 companies we had come out that did not do a same day proposal. All other companies sent out the trained professional who could do the proper calculations on site. When the sales guy arrived. He went through the entire presentation and finally told us their lowest price would be 20,000..... 7,000 over what we told them would be our max. I scoffed and said, ok, what for just the unit and instal, not all the duct work (since ours was fine, but they were proposing to add 3 vents) he said they couldn't guarantee their work if all wasn't performed as recommended. So they would do it, but not warranty it. That cost was still 15,000. We ended up getting a better unit, with better filter and uv light from another company for well under our budget - WITH transferable warranty and free year of maintenance. Here's the real kicker- I called the sales guy to tell the, we wouldn't need their services, but thankful for his time, and he asked what unit we ended up getting. I told him the same size and better SEER that he had also recommended, but for a better price and warranty. He got angry. He said,"so you took my recommendation to another company and leveraged it against me!?". I informed him the other company had come out prior to him (since it took him a total of 1.5 weeks to even give me a quote) and I already knew we'd go with me when he was here. I had to hang up because he wouldn't let it go. VERY rude, and highly unprofessional. I've never been so appalled by the lack of customer service.

Called for service which was done in a timely manner. Yet their costs were way out of line with compeditors. Got an estimate for a complete system replacement which was way out of line as they try to force you to take a package system that can include things you don't really need. Also on both the service call and the system replacement they refused to give you a written estimate. You had to copy down what they told you or you would otherwise not be able to have a copy of the cost. They are more concerned with what is best financially for them rather than what is in the best interest of the customer.

Punctual and polite. The system was still under warranty so there was no charge.

Terrific!! If you are buying a unit from Jon Wayne, explore the Rescue Club membership.

We have been very pleased with him. We have used him for several years.

Everything went great and we would use them again!

Jon Wayne was not able to come out in the morning, so they gave us a time of 12pm to 4pm. They got there at 3:50pm.Mario was our tech. He was very polite and professional and checked our system. It took him about 10 minutes to figure out what was wrong. Something about a dual voltage regulator. He put on the new part and waited for 15 minutes to make sure it was working properly. Everthing was working again. We belong to the rescue club so we did not have to pay anything ($0). The part that was replaced was valued at over $300. In my experinece with Jon Wayne (I have been using them for roughly 5 years) is that they are a bit pricey up front, but they do a good job and they stand behind their work. I am happy with their service especially with Mario. I recommend that if anyone is going to use Jon Wayne to sign up with the rescue club ( I have a silver membership) since this will save you money in the long run.

It didn't. They never showed up.

They are outstanding because of the customer service. The quality of work was great. The price, punctuality, and professionalism is great as well. I will definitely use them again in the future.

Based upon a CPS energy audit I needed to have my a/c duct work sealed. (Lots of leaking). I looked through many different websites and found that Jon Wayne specifically listed duct REPAIR as a service they offered and they listed great guarantees. I scheduled the service - for which there was NO CHARGE - AWESOME. They were prompt and professional. The tech they sent out sat down and wanted to discuss my needs (I was impressed). We specifically talked about duct repair and that I would NOT be replacing the systems. He got straight to work looking at and assessing my system. He used an airflow tester and took measurements - VERY GOOD. When we sat down to discuss what he found, he went straight into a sales pitch for new systems!!! We had already discussed NO NEW SYSTEMS. He knew exactly the discounts and the rebates and the options. He was sure to tell me about the specials only being available for 10 more days (horrible sales tactic) and when I asked about the duct work he gave a random quote of $4200 to $4500 to fix my problems (but did not leave anything in writing or give me a real break down - materials needed/labor etc). For that matter, he did not leave anything in writing for me to review at all. I had to take a picture of the estimate from a book for the new systems. Oh the cost of the new systems: $18,000.00 for the upstairs 16 seer system with new duct work and 5 year warranty and $11,000 for the downstairs unit (split mini system) so no duct work - WAIT... I just realized my duct work problem solved for only $29,000.00 (yes very sarcastic tone here). My house is tax valued at $106,000.00 I am NOT going to spend $30,000.00 for a new a/c to replace a system that is only 8 years old.... I was so disappointed. AND on the final note: I sent an email asking if I could give some feedback, Tito, replied back and sounded interested in my concerns, I sent him and email back and GUESS WHAT? I never did receive a reply back. So I still don't have a written estimate to fix the duct work... so I won't be hiring Jon Wayne any time soon.

I can't say enough good things about Jon Wayne Heating & Air Conditioning! They are AMAZING! Joel who came to my home and serviced all 3 of my units is amazing and very professional. I will not use another company as long as I live in the area.

Work was done quickly and without leaving a mess.

I had Jon Wayne install a mini split system in my guest house and all I can say about them is that they are AMAZING! This is the second system I had them in stall at my home and I also had them work on my central air. They are AMAZING and I will never use anyone else to work on my systems.

Overall my service has been beyond reproach. I will always recommend John Wayne Heating & A/C Service to everyone. If possible, try and get Rudy's exceptionally great attention to your heating and A/C system

HVAC rep called me at about 7:45 to tell me he was on his way for my 8:00 AM appointment. From that point till he left, he went through both my attic unit as well as my ourdoor unit. Prior to leaving he went over everything with me, asked me if I had any questions and was on his way.

They were prompt and gave excellent service. We will use them again in the future because their cost was very reasonable.

Technician arrived on time. Checked system inside and out. Made recommendation on condensate system which I accepted. Came back the following day and installed equipment and activated gold service plan.

Melvin came on time did his work,told me how my units were performing and asked if there was anything else he could do. What more could you ask for?