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24 years of trusted experience
Family Owned & Operated
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10%
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Reviews
4.6968 Reviews
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Showing 551-575 of 968 reviewsNathanial A.
03/2015
plumbing
+ -1 moretA/C went out in the house. I received a quote from one company and decided to get a second quote since we were talking over $6,000. Called at 0730 and was told they would get someone out there by 1100 and they would call before arrival. I left my work number and cell number. At 1030 I called and asked for a status and was told that the technician was finishing up and would be leaving for my address soon. I told the representative on the phone to ensure they call my cell number since I was leaving my office. She said she would annotate that. At 1130 I called and asked for a status since I have not heard anything from the technician. I was told he was held up at the job and finishing up soon. I again told the representative to ensure they call my cell number. 1230 comes and I again called to ask for a status. I was told that the technician was running late and that the next available technician will be sent to my address. 1300 comes and I called AGAIN for a status since it is now 2 hours past my scheduled time. The representative on the phone told me that she called my office and left a message and the cell phone number she called said "service unavailable". I asked if she tried the number again and she stated "they are too busy for call numbers back and move on". I was very upset by this comment since I have made every effort to ensure I could be reached. I asked to speak with the manager and she stated "there are a few managers". I then asked her "could I speak to at least one of them?" I spoke with a manager and told the above situation and stated I was not impressed with the way everything has played out and the comments made by the representative. He apologized and said he would call me back in just a few minutes to see if he could get the next technician out. When he called back he said that a technician would be finishing up in 10-15 minutes and be heading to my address. I asked if he was in the local area and he stated he was on the other side of town (45 minute drive). At this point I was just fed up with the wasted time and the complete lack if interest in a potential customer. I figured I would be treated better for the amount of money I was going to be spending. I have decided to go with the first company since they have bent over backwards to ensure I was happy...even spoke directly to the owner on a few occasions!
Description of Work: Provider never showed up to quote installation of new A/C system.
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Karen D.
03/2015
plumbing
+ -1 moreWe had a leak in a pipe in our front yard, my husband dug up the pipe and located the source of the leak. We had to turn off the water to our house. After calling several plumbers that couldn't come out for at least a day we called John Wayne. They have a price ladder for the service call based on how fast you want them to come out. We paid for the highest priority which was about two hours before the plumber got here. Since my husband had already located the problem the plumber basically said he could fix it and gave us a quote for the repair. Not only did we paid for the repair the cost of the service call was separate. I feel as though John Wayne takes advantage of emergency situations by price gouging on the service call. Since we were in a desperate situation we had the repair done. We will not use them in the future.
Description of Work: Fixed a broken pipe
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$400
Joseph V.
02/2015
heating & air conditioning/hvac
+ -1 moreTook a very long time. Don't know what he did. Had another provider come out two months later and service unit.
Description of Work: Price with Groupon, Service a/c unit
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$50
amanda l V.
01/2015
plumbing
+ -1 moreSchool bus ran over our water line in the morning and busted the pipe. We didn't find out until around 2p.m. Thankfully a neighbor turned the water off at the main. The tech was supposed to come around 5 but the office called and postponed 2 times. I was thankful that they kept me in the loop on the time frames. The tech arrived around 8-8:30pm but got the job taken care of before 9:30 and was very professional. It was a little pricy but they were the only company who even tried to accommodate me. All others said they were booked up or could see what they could do the next day. Being able to shower before bed and flush toilets are a high priority. Thank you John Wayne!
Description of Work: repaired broken water line at the front of property
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Yes, I recommend this pro
$300
ANITA H.
12/2014
heating & air conditioning/hvac
+ -1 moreVery well. We had used this servicer at our previous home and had always been very satisfied with the service technicians. They are very responsive and knowledgeable so we decided to continue our service contract of the past 3 years.
Description of Work: We have moved to a different house and wanted HVAC systems checked out
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Yes, I recommend this pro
$600
Cathryn M.
12/2014
heating & air conditioning/hvac, plumbing
+ 0 moreFine. I couldn't use the Angie's List promo for this service. The worker was professional and performed good work.
Description of Work: Replaced a pipe that was leaking gas.
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Yes, I recommend this pro
William T.
12/2014
plumbing
+ -1 moreI purchased a maintenance plan in May 2014 that pre-paid and summer and winter inspection. The tech showed up on time and completed the work in a professional manner. On my 17yr old system they found a weak blower motor running capacitor and a worn flame senor. They provided me options to replace these items and I chose the "basic" options. The other where just not realistic. I thinking the parts for a 5 MFD capacitor maybe $40 and $20 for a flame sensor. I elected to pay the price because i didn't want to mess with it, i would not do it again. i would think more reasonable price would have been $200 (It literally only took the tech 10 minutes to replace the parts).
Description of Work: They completed a winter check-up of my two gas heaters.
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Yes, I recommend this pro
$450
Sarah B.
11/2014
heating & air conditioning/hvac
+ -1 moreThis was for a vibration in our intake for the a/c and heating unit. Jacob McKinnis came out and was very thorough, professional and extremely well mannered. I appreciated when he adjusted whatever it was and then went up in the attic to double check nothing else was looming. I have used this company 3 times for a/c repairs and cant say enough good things about them. I would highly recommend this company and especially Jacob!
Description of Work: Service Call.
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Yes, I recommend this pro
Gregory M.
11/2014
heating & air conditioning/hvac
+ -1 moreCalled Jon Wayne Air Friday afternoon to arrange for them to fix our downstairs heating system. We agreed that they would come out Saturday morning between 8am & 12 noon. They were to call 30 minutes before arrival so that we could get our animals secured, etc. We never heard from them. No calls, nothing. At 1210pm I went on their web site and left the a messages essentially telling them that they were fired. They then called around 12:31 Pm telling my wife that they tried calling but the call went straight to voice mail. Of course they did not leave a message. There was & is nothing wrong with our phone. No one was using it all morning. It also has two levels of voice mail just incase we are on the phone if someone calls. We show no "missed Calls" for the time in question. This was just a attempt to put the blame on us instead of them. If this is a sample of their customer service I don't want anything to do with them. I will stay cold until I find a company that will treat me as a true customer and value my time as much as their own.
Description of Work: Was supposed to come out and checkout our downstairs heating system. Was not working properly.
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$116
Charles M.
11/2014
heating & air conditioning/hvac
+ -1 moreThey are not very knowledgeable. They are crooks. They told us something was wrong with the AC and they wanted to replace it. We found another company that did another thorough inspection and said nothing was wrong with it. It was horrible service and they even messed up our AC more than it was already. Their punctuality was good.
Description of Work: They repaired my broken AC.
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$300
Ken H.
11/2014
heating & air conditioning/hvac, insulation, air duct cleaning
+ 1 moreJon Wayne Heating and Air is expensive, but since I had used them two years ago for replacing the HVAC in the other part of the house, I knew this already. I used to be a homebuilder and I know good work when I see it. I have never seen better workmanship and professionalism in an HVAC contractor. The crew(s) are well trained and they do a great job in installation and cleanup. We agreed on a price for the work to be performed at 6pm on Thursday, and they showed up at 8am the next morning. Yes, they are expensive, but you get what you pay for. They are worth it.
Description of Work: Removed old HVAC and installed new system including new ductwork and insulation..
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Yes, I recommend this pro
$19,500
Nancy M.
09/2014
plumbing
+ -1 moreThey did exactly what they said they would do. Rudy was the service man and he was very nice as well as professional.
Description of Work: They completed an advertised A/C tune up.
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Yes, I recommend this pro
$179
Diane C.
09/2014
heating & air conditioning/hvac, plumbing
+ 0 moreWe had a leak on a Saturday night and Jon Wayne came out on Sunday to assess the leak. They were not able to fix it on Sunday due to lack of availability of parts but fixed it on Monday. Hank O did a professional and expert fix. He was very knowledgable and took a lot of time to explain things to us and options. He is very personable and a true professional.
Description of Work: Fixed a plumbing leak.
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Yes, I recommend this pro
$1,000
Joanna H.
09/2014
plumbing, heating & air conditioning/hvac
+ 0 moreI will never use John Wayne for anything. I feel that the manager was just trying to appease me when I called and never really addressed my issues. I have not received a phone call back after leaving two messages and I don't expect to. I do believe that I had to replace my unit sooner since proper service and diagnosis was not done by John Wayne.
Description of Work: I had opted into the "rescue club" for bi-annual check-ups for my HVAC a little over one year ago. The first visit included a service in the spring and it lasted all of ten minutes. I was told that everything is working as it should, but I had some "mild growth" on the coils. Since I wasn't offered anything else, I assumed that the mild growth was common and that all was OK. The next visit was in the winter and I was told that my thermostat had been installed wrong and that I was using my "emergency heat" and not my heat pump. This was surprising to me as the last technician told me that everything was working properly, but how could any one determine that in just ten minutes? The tech then installed my thermostat properly and told me about the growth. He stated that with my type of coils (copper) they could not be removed to be clean, but had to be replaced. I was then shown options on the tech's iPad of the cost associated with replacing the coils all the way to replacing the whole system, with varying options in between. I asked him why all of a sudden I need to replace the coils and he told me that sometimes they are just not quality materials used. I believed them as there were issues with my builder in terms of quality. I asked him for the options in writing and he stated that he would email them to me, which never happened. I did call to speak with a manager about my feelings with the service that I had been provided. He didn't offer much of a solution, but did give me one more tune up. He assured me that his best guy would come out and show me real service. We set an appointment and on the day I was called in the middle of my time window and was told that I had to be rescheduled due to an emergency. I rescheduled. The day came for my next appointment and they didn't come during the window that I was provided so I called. I was told that a tech called me earlier and did not come out because they could not reach me on the phone. This was not true as my call phone did not show any missed calls and it had not rang all day. We once again rescheduled. I should add that I only have two days off in a week and I have now lost two full days due to waiting. The third time I was scheduled, they did come out, but the tech told me how he had to drive all of the way from San Antonio f and got pulled from another job to be at my house. He acted as though it was my fault and was kind of short with me. This tech told me that my whole system needed to be replaced. I was told that the freon in my system was illegal and that he could not add any freon (when I signed up for the rescue club, I was told that adding freon as needed was part of the service). I was also told that my coil had a "fracture fault" and was leaking. He said that my coils are ruined and told me that I had poor filtration and that my until was a "cheap builders grade HVAC. He then told me that the only option was to replace the entire system and showed me options on his iPad. Again nothing that I could keep so that felt shady to me. I did not opt to have them repair or replace my system. By this time I lost any faith in them due to three different techs telling me three different things. Less than three weeks later my a/c went out. I called another company who came right out. The first thing they noticed was that the cap and seals from the freon had been removed and was lying on the ground. Because of this my freon leaked and shorted the fuse. This company found no leak and added freon to my system. I was told that the type of freon my system used was not illegal at all, but was being phased out with a more healthy freon. They got me up and running. I told them that I was told about the growth in my coils and asked if they would take a look. They found that the coils had much more growth than I had been led to believe and that every time my a/c was on, that it was sending unhealthy air into my home. They did not tell me I had to replace everything, but I did need to replace the indoor portion of my HVAC. I was told that the growth occurred because of three primary reasons: improper installation of my original HVAC (John Wayne never told me this), inadequate air intake (again not told so by John Wayne) and poor filtration combined with a negative pressure system (John Wayne did state the poor filtration, but not the pressure issue.
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$195
Arturo J.
08/2014
heating & air conditioning/hvac
+ -1 moreScheduled for service appt at 5pm for ac not working. Rcvd several calls that technicians were running late, and finallly recvd call after waiting over 2 hrs that they would not make it. Wasted a whole day waiting on them...UNSAT.
Description of Work: ac not working.
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Richard H.
08/2014
heating & air conditioning/hvac
+ -1 moreMy appointment was scheduled for 10:00 am - 2:00pm, technician arrived at 12:15pm. Very professional and courteous, I explained my problem with the unit and he went straight to work. It took him approximately about 45 min to make a diagnoses of the problem and he gave me three estimates that range from $3669.00 / with 5yr warranty - $2951.00 / with 1yr warranty. My first thought was WOW , a bit high. I asked him,what it cost to replace the whole a/c unit. He replied he would have to get a sales person out the next day, so I agreed. After he left my house,my wife noticed the temperature warming up inside the house. The technician had adjusted the thermostat to 69 degrees, so my unit had been running all night long. I was furious that someone would do something like that and not say anything. I contacted the company, Jon Wayne to let them know about the problem that their technician had left behind, all they could say was, " I'm sorry " . That will not pay my electric bill for my a/c unit running all night long. Not only did he do that , but now my fan won't turn " OFF ". My unit is now constantly running ,but not cooling. Now I'm waiting for a call from management or the owner mr. Don Rackler ! This type of service defeats the purpose of there, mission statement. That indicates, " We will work to make things right by you ".
Description of Work: Service call, and maintenance . My a/c was not cooling like it should.
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$99
Linda V.
08/2014
heating & air conditioning/hvac, plumbing
+ 0 moreSo, I purchased a plumbing check on Angie's list. Yes they contacted me within 48 hours, however when I called to schedule an appointment, when the person on the phone found out it was already paid for it was 2 weeks before an appointment. The workers arrived were courteous and I guess did the right thing, however my issues was not solved and I was out almost $300.00. That next Saturday I had a significant water leak, so I called....I was told it would be Monday before anyone could even come out and evaluate the issue. Not using this company again!!!!!!
Description of Work: Replace wax seal
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$300
Lawrence N.
08/2014
heating & air conditioning/hvac
+ -1 moreVery well. Technician arrived on time and got straight to work. Explained everything he was doing and how things worked. Didn't do any pressure sales. I will use this company in the future.
Description of Work: AC tune up and service. Added freon and compressor saver.
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Yes, I recommend this pro
$179
PATRICIA D.
08/2014
heating & air conditioning/hvac, plumbing
+ 0 moreIt went great. He got here on time and explained why I had this problem. He finished in a good time. A very pleasant and he put a cut off that I would be able to use to close of the pipe if something like this happens again. This pipe is one that lets the water run I to the pool when the poliaris need to run. It went ver well.
Description of Work: I had a waterline leak in my backyard. He did a great, came out on Saturday and was very pleasant. He also explained all of my option and did not try to make n for me.
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Yes, I recommend this pro
$1,500
Jen C.
07/2014
air duct cleaning, heating & air conditioning/hvac
+ 0 moreI have used them before for other things. Jon Wayne does do an excellent job and employees are very professional. HOWEVER, they use "pressure" sales even when they come out to tune up your a/c. I mean - PRESSURE SALES !! And, their pricing is so much higher than anyone else's it is amazing that they are still in business! They gave me pricing for installation of new air ducts, when all I wanted was repairs. They wanted $5,000 JUST FOR THE REPAIRS. But, they wanted to put a whole new air duct system in for around $11,500 !!!! I found someone else who could just repair the duct work for less than $500 - who had excellent references. Did it for $350.00. I have been with Jon Wayne for a long time because of their "Gold Card" plan - which sounds great until you realize that you can get any of the tuneups or repairs from another reliable company and it is still so much less expensive. The gold-card plan is $600 per year. With the plan, my unit was under warranty for the first 5 years, so I kept it up. It is no longer under the warranty, so I am dropping it. But it is still less expensive just to go with a different company.
Description of Work: I was looking for someone to repair my air ducts to my air conditioning. They came out to give me an estimate.
| Rating Category | Rating out of 5 |
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$5,000
Sarah B.
07/2014
heating & air conditioning/hvac
+ -1 moreIt went smooth, very professional on all levels.
Description of Work: Replaced motor in the a/c
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$1,700
Elzabeth G.
07/2014
heating & air conditioning/hvac
+ -1 moreI have to say that at first I was hesitant on hiring their services. friends were telling me not to use them as they are one of the priciest company around. I am the type of person that wants quality of work but also a decent price. after shopping around and having John Wayne come out to my house I knew I was going to hire them. The level of professionalism is incredible, the customer service one of the best and the price is reasonable. if you want outstanding quality work and great customer service this is the company to go for.
Description of Work: new ac unit installation
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$9,000
Gilbert T.
07/2014
plumbing
+ -1 moreThey came out and gave us a quote, he was nice and he did not try to sell us what we did not need. Two guys came out to do the job and they did it a in really good time (about three hours). They cleaned really good, cover the work are so they wouldn't get the carpet dirty. They were very professional and their prices are good.
Description of Work: They removed and replaced a new furnace.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$5,200
Nancy H.
07/2014
heating & air conditioning/hvac, plumbing, water softeners
+ 1 moreAfter they got my earring out they checked my water softener and found that I was totally out of salt. If I am ever in need out of work done I will be using them.
Description of Work: They came to get an earring that I had dropped down the bathroom sink.
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Yes, I recommend this pro
$29
KENNETH L.
07/2014
plumbing, drain cleaning, heating & air conditioning/hvac
+ 1 more(Note: The tech did not provide me with a copy of repairs and services performed so the following details are from memory. He emailed a receipt of payment but it contained no details of services performed.) After inspecting our system, the tech informed me of a number of problems, recommended parts, suggested adjustments, and service upgrade opportunites. To the best of my memory. they were: - clear clogged drain line - "balance" incorrectly pressurized system - place caps on all system ports (said it should have been done by the installer) - install a "compressor protector" - various guarantees and future services options He offered 5 or 6 different options of the above repairs, including various levels of guarantees and annual maintenance service calls with discounts for future services. The prices for these options varied from a high of almost $1,900 to a low of just under $400 for the "bare minimum" services. I felt the number of options and various levels of guarantees were overly complex, confusing and the prices were shocking. I ended up selecting a mid-level option which - to the best of my recollection as I have no paperwork to refer to - included the first four items listed above and a 90 day guarantee of the parts and repairs made. The services were performed (time spent after diagnosis and writing up all the repair options was approximately 1.5 hours) and the secondary drain stopped dripping within 36 hours. John Wayne is now advertising on TV they will do a service call, clean the drain line and install the "compressor protector" for $179. This indicates I spent an additional $743 ($942 - $179) to have the pressure balanced, caps placed on the compressor ports, and a 90 day guarantee. That doesn't make me a happy customer and I'll look elsewhere next time I need AC work.
Description of Work: Service call for our four year old central air conditioner. Water was dripping from the secondary drain and my attempts to clear the clog in the main drain were unsuccessful. The tech cleared the line and performed a number of other services.
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$942
Contact information
9272 US Hwy 87 E, San Antonio, TX 78263
https://jonwayne.com/?utm_source=angieslist_webService hours
Sunday:
ClosedMonday:
8:00 AM - 8:00 PMTuesday:
8:00 AM - 8:00 PMWednesday:
8:00 AM - 8:00 PMThursday:
8:00 AM - 8:00 PMFriday:
8:00 AM - 8:00 PMSaturday:
8:00 AM - 4:00 PMLicensing
Bonded
Insured
Licensed*
Trade License Number
29688
Trade License Locale
TX
Trade License Authority
Texas Department of Licensing & Regulation
Trade License Expiration
06/27/2025
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Plumbing,
Electrical,
Water Heaters,
Drain Cleaning,
Insulation,
Air Duct Cleaning,
Lighting,
Water Filtration and Softening,
Ceiling Fans,
Landscaping - Lighting,
Natural Gas Lines
FAQ
Jon Wayne Service Company is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 8:00 AM - 4:00 PM
Jon Wayne Service Company accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Jon Wayne Service Company does not offer free project estimates.
Yes, Jon Wayne Service Company offers eco-friendly accreditations.
Yes, Jon Wayne Service Company offers a 10% senior discount.
Yes, Jon Wayne Service Company offers emergency services.
Yes, Jon Wayne Service Company offers warranties.
Jon Wayne Service Company offers the following services: Heating & Air Conditioning, Plumbing, Electrical, & Home Automation.
Commercial.
Contact information
9272 US Hwy 87 E, San Antonio, TX 78263
https://jonwayne.com/?utm_source=angieslist_webService hours
Sunday:
ClosedMonday:
8:00 AM - 8:00 PMTuesday:
8:00 AM - 8:00 PMWednesday:
8:00 AM - 8:00 PMThursday:
8:00 AM - 8:00 PMFriday:
8:00 AM - 8:00 PMSaturday:
8:00 AM - 4:00 PM