Jon Wayne Service Company

Technician arrived on time. Took approx 1 1/2 hours to check both systems. Informed me that a capacitor on the compressor unit in the back yard was deteriorating and recommended to be replaced. I asked the cost and was quoted a price of approx $280. I have always been irritated/aggravated that on each service call (I've had 3), the technician always attempts to "up-sell" additional services. I have investigated the cost of these capacitors on the web and discovered replacements were in a range of $20 - $60, retail. Needless to say, I concur with all reviewers who marvel at the high cost of Jon Wayne services.

A/C was not operating well during August hot season. We contacted 3 companies to get estimates for repairs. During review of our equipment, the Jon Wayne tech checked warranty on our two A/C system and said that one of the systems was still under parts/labor warranty. This was unknown to us, since the builder did not provide us copies of the A/C warranty. Informing us of this fact in itself shows the integrity and professionalism of the company. Upon further checking with the the A/C system manufacturer, we further discovered that not one but both systems were still covered by the warranty and contacted the original installer and had repairs done by them. Although Jon Wayne didn't do the repairs, their warranty check saved us a lot of money.

Very smoothly. He was very polite and considerate.

I experienced a lightening strike in my home and the journeyman checked all wiring, made several suggestions for ways I could further safeguard my home. He knew that I was anxious and was very kind and considerate throughout the entire process

It went well. The system is old and the professional stated that there was probably a leak in the system, but that it was not really worth it to test and then go thru the system to fix it properly due to the system being so old. He gave us an estimate just to service it and one for testing for a leak and then fixing it and servicing the system after it was fixed. As he showed by the estimates t was better to consider replacing the system. Their Sales rep came out and gave us a complete estimate for replacement. It was too high for us to replace the system at this time.

I do feel more informed and I have had 3 experiences with the Jon Wayne company in the past month. Outdoor faucets replaced/upgraded,(plumbing); electrical dimmer switches/ceiling light installed (electrical); and the Energy Audit. All the personnel have been exceptional - and I am especially pleased with their communication, So often, I am left to wonder what's happening, but this company kept me up to date and informed, These guys were on time, professional and completed everything to my complete satisfaction. I did not compare prices before I contacted Jon Wayne - I think the total for all the jobs was about $600; - they might be a bit pricey, but so are tomatoes. My dad always said the price is forgotten long after the aggravation continues - so true.

From the start of scheduling my appointment to the follow up, the service and support were OUTSTANDING. Super friendly and our technician Jason B, was amazing. I felt confident with his assessment and his detailed review of the issues. I would recommend and use them again anytime!

It went very well. As soon as he arrived, Tom Hutchinson, got to work. He did not waste any time and he was done with the job in about 30 -45 minutes. Tom was very courteous and professional. I will recommend Jon Wayne Service Company and Tom Hutchinson to all of my friends and family.

We've had lots of service with John Wayne, and while we like and trust them, they're extraordinarily expensive. That is, perhaps, and understatement. John Wayne does give you plenty of options: a low, medium, and high bid in order of complete to most complete. The lowest bid option on the water heater, their "budget option" was $3000. We went with [name removed] instead, and they did a fine job, using a quality, brand-name water heater (Rheem) for $1200 installed. I like you, John Wayne, it's just not prudent to pay what you're asking.

They provided an estimate with several options to repair our air conditioner. We have used them before and were satisfied with their service and product.

on time, found problem quickly, recommended action, did repair later when I had questions, they returned and checked the work and walked through it with me

Jason communicated arrival time before hand and was very courteous. He covered up surfaces, wore booties over his work boots and carefully vacuumed up after the work was completed. We had some issues with the lighting fixtures that he worked through and discussed prior to making changes to the original plan. He provided pricing prior to beginning work and explained the Angie's list discount as it applied to the work. Before leaving he went back over the charges. Would use Jon Wayne Electrical again and would try to request Jason. Thanks guys!

The technician checked our unit because of a leak, he said the coil was leaking and needed to be replace and that our system was installed improperly . A few days later after looking into it, he said that the coil was not covered by warranty and gave us 4 packages ranging from $6,500 to $15,000!!!. We called a different company who did the same inspection and determined that the coil was covered by warranty, so we had them replace the coil and paid for the labor, freon and the inspection for $600. I have to say, I was extremely disappointed with the way this was handled by John Wayne, I had always considered them to be a reputable company. Maybe I just got a bad apple...

On time, very professional.

Mr. Brader inspected everything and explained clearly the issues that did and did not appear. He explained all the steps and what the information meant. He also pointed out that the builder had done an excellent job of sealing and insulating the house so that there wasn't much to be gained in that area. (Nice to know what work does NOT need to be done!) He also identified some problems with my HVAC ductwork and what might be needed to improved temperature control in my house. Mr. Brader was careful, conscientious, and thorough, spending more time talking and explaining than I expected. I do feel that, as a result, I know exactly what my HVAC system will need going forward. As a result, I will certainly consider using Jon Wayne for the work.

Service was very thorough and helped in troubleshooting the problem.

I think I bought a $139 package.

He told me that the rubber ring was 99 dollars and I had already paid my price for the visit thru you guys. I asked a plumber today and there service is 99 dollars and rubber ring is around 3 or 4 dollars. Kind of feel lied to from the service guy that he misrepresented himself about prices, I a a female not knowing how much plumbing stuff cost so believed him but just seemed like a lot of money not sure whether I would use them again, Feel like by the time I paid you around 30 dollars and paid him 99 dollars that is 130 dollars The plumber I was talking to would have cost me 103 approximately so do not know how cheap it is to use services, except you screen them Thank you for listening.

They were wonderful, above and beyond! They came in January on their day off on Saturday and stayed all day to get my heat working downstairs. They came back and fixed the upstairs heat on Monday. They did an awesome job! It worked and we are very pleased!

It went well, took all day, which was expected.

The repairs made were possibly necessary, but the part that upsets me is the ad says $189 to service the units. No mention that there might be "other costs." I was not shown the replacement parts so I had to take their word that they were bad, (both air units were working prior to the call) He did show me a picture of a rat that had gotten in the outside unit. The fact that I was charged $1,036.00 when I expected $369, (cost of a "deluxe service") was indeed a shock. I wish now I had referred to Angies list instead of an ad. I will not use them in the future

I'm still in shock and must admit, I laughed 'til I cried after this service call. I just don't understand what happened. The young tech lifted the top off the tank of my 5-6 year old Kohler comfort-height toilet to view the worn flap lying on the bottom of said tank. He looked inside and confirmed what I reported to the scheduling clerk: the flap needs to be replaced. The technician (who was a very nice and courteous young man), commented on how new the toilet appeared and then began working up the estimate for replacing and installing the flap.After taking a good deal of time searching his iPAD or other device, the tech presented "three options" for the repair all of which cost more than what I paid for the toilet itself. After stuffing my eyes back into their sockets, I asked him to explain the cheapest option to me. I'm a retired college professor and I don't think I could explain this situation for a million dollars. Since I am already a customer from the purchase of a heating and air conditioning system a few years ago, I already pay them a monthly fee for service contract. This toilet was not purchased with them and it really makes no sense to pay an additional monthly fee in case this toilet requires another $10 flap in the future. I suppose my age is the problem. It used to be that you could call a "plumber" to make all types of "plumbing" repairs. Being a senior, I thought I would receive my 10% senior discount, wait about 20-30 minutes, and my toilet would once again function perfectly as it had before. I don't understand these new methods of pricing which may not be, but appear unscrupulous to some of us. My recommendation is to only use Jon Wayne for major AC/Heating system purchases, but hire a handyman for minor repairs.

Jon Wayne's master plummer Troy took one look and knew what the problem was. He proceeded to fix the faucet quickly and efficiently. Troy was extremely professional and personable during the whole appointment. Another representative, Christina, made the appointment and then followed up with a reminder of the appointment. Because of an unforeseen complication with the appointment before me, Christina called to inform the plummer was running late, but would advise me as soon as he was coming. She was very pleasant and helpful with the whole situation. Great job by good people

They told me they were going to charge me to come out and would not apply that to any repairs, so I will not be using them.

Our central air unit all of a sudden stopped working. We called Jon Wayne since we had used them before to move our outside unit and they had seemed very professional (this is integral to the story). The technician arrived on time and entered the home. We explained the situation and he proceeded to the attic to find a problem. Unknown to the technician we had entered the attic the night before to check the unit and taken some photos of the wiring we as were installing a nest thermostat in the living room. The technician came down from the attic and informed us that our unit was not running due to a blown fuse and the wiring appeared to have been yanked out and it should have never been running. He did correctly inform us that the fuse was blown while installing the thermostat due to not flipping both breakers to the unit. We informed him it was a newly built home and the unit had been running for the past two years. The technician then informed us that it would have never run from day 1 and it looked as if someone had yanked the wiring out and he would be unable to leave it as it and would need to rewire it. We declined on this offer since we had no problem and informed him that the only people who had messed with the wiring would be his company since they had moved the outside unit. He then informed us they would not leave the wiring like that and someone had to of yanked them out. I then proceeded to inform the man of the photos I had taken and asked him kindly to show me which wires appeared to be yanked out. The man gave me a shocked face and asked why I had taken pictures. I informed him why and he said he would need to call his supervisor. He then returned in and said they would leave it as it is but we would need it rewired at some point and would fix the fuse. After a short time he returned down and made sure the unit was working. Now it was time for his fee which was roughly around $256 just for a "blown fuse." We paid the man. My son who was angry called and spoke with a manager who made it appear we were trying to set the technician in a trap by taking photos of the wiring before they had arrived. He then informed us the technician's fee was for rewiring of the central unit, replacing a $10 fuse and rewiring of the living room thermostat (from the attic to the thermostat). The only work the technician informed us he completed was replacement of the fuse which is also what his work order stated. The manager provided no resolution and maintained that we were trying to set up the technician and took a month to cash the check. We opted to not speak to him directly. Last night we had to enter the attic for the same problem and attempted to find the fuse to replace it ourselves. Low and behold our unit does NOT have any type of fuse but an actual breaker switch on the unit itself. So the only work the technician actually did was sit in our attic for a bit to make us think he was working and flipped a switch. Be warned as the technicians DO work on commission and are always trying to up sell you new products including a whole new unit (which they had already tried to do to us on a 2 year old unit). Be cautious with this company as they're out for money only.