Jon Wayne Service Company

Crew showed up promptly and called before arrival to let me know they were on the way. Work was completed in about 4 hours (estimated on arrival for 6) so under expected time-frame. Nice... Cleaned up very well, including work from original install that looked like a 6th grader had done it. When they were done it looked like it should, clean, professional and most importantly like they took pride in their work. Laid down mats and wore shoe covers the entire time as well. Should note that the original visit was very productive as my system is not the basic one and I am used to most people not quite knowing what it is, much less being able to fix it easily. Consultant not only knew they system type, but was extremely knowledgeable about what could, and could not be done. I was given a 'need to fix' list along with 'recommendation' list and 'options' list with the visit. This is how I personally like to do business, no 'fog' about what needs to be done vs what is recommended and optional. Probably need to mention another item with the consultation, it took about 2 hours for him to 'view' system and it was the most thorough job I have ever seen. Matter of fact, he found the original install had not put in enough vents to allow system to operate per manufactures instructions. Likely this one thing being pointed out saved me quite a lot in future repairs as system was being overworked and choked due to insufficient air being available to operate. Nice job guys, will look forward to using you in future!

I left a message for the company and within 5 minutes they called back and scheduled an appointment for the next day. We moved to a new home and not all of the outdoor lights were working in our backyard. Since we were having a party with almost 200 teens the next week, we needed the backyard to be well lit. The electrician took the time to help me find out which switches were working and which were not. He capped off one and repaired others. He was unable to repair the light in the pool - I had to get a pool guy to do that. Electrician was patient, professional and got the majority of the job done.

Lionel gave excellent, courteous, professional service. I would definitely request his services again.

First, I called them to set up an appointment to diagnose why our HWH wasn't working; the woman who answered the phone told us that a diagnostic visit would be $29.95 before I even told them I had bought the "big deal" off of Angie's List the cost the same amount, so it looks like Angie's List customers don't actually get a discount off of the normal price. She told us she could have a technician out sometime between 12 and 4. The technician arrived at a bit after 3, so still within the time window, but getting close to the end. He very quickly looked at our HWH, verified that it was not working, and said that it would be another $160 for him to open it up and begin actually diagnosing it (what was that $29.95 even for?). We have an electric HWH that is starting to get a little old; it was manufactured 12 years ago, although we don't know exactly when it was installed, but he encouraged us to just go ahead and replace it and explained our options. He said that their low-end replacement option would be $1,497, but due to electrical codes being updated since our house was built we'd need to hire an electrician to rewire the connection, and that would be another $525. He also very highly recommended we get an extra flood protection valve installed for $999. So, we're looking at at least another $2,022 to $3,021, or thousands more if we want a larger HWH with a longer warranty. We told him we'd think about it but were going to get another estimate first, so we called Will's Plumbing to take a look at it. Their technician spent about 5 minutes testing things and found that one of the thermostats had failed and the other was probably about to wear out, too, and told us that he could replace one for $270 or both at once for $380. Otherwise our HWH is in good condition and we should expect to get several more years of life out of it. When we asked him about the estimate we got from Jon Wayne, he also told us that while there are several places around San Antonio where electrical codes have changed, we don't live in one of those areas, and our current wiring is fine. We had him replace both thermostats, and now our HWH is working like new. I'm sure Jon Wayne would've done a good job and provided high-quality hardware, but I don't really appreciate being pushed h****** a several thousand dollar up-sell when we just wanted a repair.

Very professional, clean and thorough.

It was fine. They did what I asked them to do. It cost a lot more than the big deal to get everything done that I needed done. They were on time and they were able to fix my problem.

Very nice and honest technician. Took great time to explain work needed and care doing it.

Tech was great. He took pictures of what he saw in the attic.

Price was a bit steep so I went with a different company more within my price range. ? However, they have performed plumbing and electrical work for me and I have been more than pleased with their performance.

He was fast and efficient. I got a detailed list and he offered to make labels for each breaker.

It worked out awesome. I would use them again.

Plumber came out and promptly replaced the leaking unit.

It went really well. I was very happy. The work turned out great. We were very happy with the service. Everything works good now.

The technician came out here and just try to make me pay 10k dollars for system that I can buy online for about 1500.

Technician was here in the time that they had stated. Courteous, knowledgeable, and funny! Answered all my questions and assisted to lock my AC to a certain degree, something that I needed to do since my teenage is always hot and I'm always cold. Great experience. Cleaned outside unit and it looks like a brand new unit. Great job!

On time, courteous, considerate, efficient.

I was offered three options for repair pricing. I chose the least expensive. Repairs were completed to my satisfaction.

Everything went well. All problems solved.

We did not feel like he was trying to cheat us, and the breakers did need to be replaced. However, we found another company that said that cost was about average, but, since they had done repair work for us before, they would do it at a lesser cost. We had not used this second company because of the waiting time for service, and because the Jon Wayne special seemed like such a good deal, and "they were on Angie's List!"

Representative was very friendly & customer oriented. Rep was very thorough in all details provide and explained anything we did not understand. Recommend favorably.

I called Jon Wayne based on a few reviews posted on Angie's List and on the web. I mentioned that I had seen several deals on Angie's List during my conversation. I very nice lady answered the phone and I provided my information, she stated she could have a technician out to my house TODAY for a service fee of $69.99. I asked if they had any deals through Angie's list, she said yes, I was able to find one for $25.00. I asked if I could use this coupon, she said yes, BUT could not have a technician sent to my house until A DAY LATER. What is more important here? Maintaining a good reputation based on customer service or servicing calls that pay full price? Very disappointing to realize companies act out of greed.

The worker was professional, prompt, and courteous. However, the deal on Groupon was $39 with $75 toward repairs. When the electrician arrived I had to pay an additional $45 toward repairs due to their "fixed" amount toward repairs. It was a simple light switch that needed repair and took less than 10 minutes to complete. I would be very concerned to see how much a major repair would cost!

The actual service went well. However, I informed them I was having this service done as a contract requirement for the sale of my house. That's when the service turned into what amounts to blackmail. A 5 year old house and a 5 year old system "on the verge of failure" and "not up to code" due to lack of sensors on the overflow pan"...really? This is the second AC service in 2 years and the 2nd home inspection in 2 years, no mention of either of these "catastrophic failures" or "code issues". During the service, the technician felt it necessary to interrupt my packing and drag me up into the attic to look at a pan full of water (that had already been identified in the inspection) caused by a clogged drain line, but didn't think it was necessary to show me on BOTH AC systems outside where "a reading" showed the systems were going to fail. This service lasted 3 HOURS...who pays $200 and gets a 3 hour service of their AC system??...nobody. This was a full diagnostic of my unit in order to attempt to find something wrong they knew I would be forced to fix. However, after multiple conversations now with the technician and the supervisor, they referenced these findings to the technician's "opinion," and the technician said, and I quote "the system is fine, but I have to give you my opinion and recommendations."....No, you don't. So, instead of simply providing me a receipt with the services performed, I get a dissertation on all these issues with a statement at the bottom "customer refused all options provided"...in other words, note to buyer "the system is failing and the seller doesn't want to fix it." Nowhere does it say the "system is fine." nowhere does it say that the system is working properly "but you may want to consider (these services) in the near future to avoid failure." I requested a receipt with a statement of services performed and was told "no". Unprofessional, bold-faced, lies in an attempt to extort money.

Guess I was expecting a more professional looking job labeling my circuit panels than scrawling next to the breakers with a marker. Then they wanted $185.00 to replace a 35 amp breaker with a 25 amp breaker. I thought this was a bit overpriced.

I had been with this company for the last 8 years. I had an annual maintenance agreement with them for $25 a month. After installing my current unit, they came once a year to maintain it...saying the visit was (without agreement) around $295.00 (I can't remember exactly)! WHO CHARGES THAT FOR AN ANNUAL CHECKUP ??? But, what they do is send someone to high-pressure you into purchasing a more expensive plan - and you practically have to kick them out of your house. This last year was the time I canceled the agreement! I got tired of the high-pressure sales pitch! And, they are VERY EXPENSIVE. When I have mentioned the name of their companies, I was laughed out of my house! And, this was without exception! They are very professional (I think) - they come to your house clean and neat and in uniform - they are polite. I believe they are well-trained and are paid a very HIGH SALARY! Several have told me what they make. But I won't use them anymore. With the canceled agreement, I'm sure I could not afford them; and, there are plenty of good air conditioner companies out there that don't charge exhorbatant prices!!! I do believe, however, it is very important to have that annual checkup on your airconditoner and heater! I didn't get it this year because I dropped Jon Wayne, and I had a small problem with the a/c. I have hired another company to do the maintenance (and repairs when they come up). Thank you.