GCI REMEDIATON

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DUSTIN WAS VERY DETAILED, COOPERATIVE, AND PROMPT BUT HIS PROPOSAL WAS MUCH HIGHER THAN THE OTHER COMPANY. I FEEL CONFIDENT HE WOULD HAVE DONE A GOOD JOB BUT SINCE NO INSURANCE WAS INVOLVED, I FELT I HAD TO GO WITH THE OTHER COMPANY.

We contacted GCI Remediation on a Tuesday and made an appointment for Wednesday at 10:00. The estimator arrived on time, was professional in his explanation of what needed to be done and how his company would do it and provided us with a line item estimate that same afternoon via e-mail. Our insurance company accepted the estimate and, after a state mandated five day waiting period, the work crew arrived as promised and began the cleaning/packing process. The supervisor estimated four workdays and the work was completed in three and one half days. The work passed both the visual inspection and lab tests performed by the inspection firm. The work crew arrived on time each day and worked all day taking only a lunch break. The supervisor kept us informed of the progress and coordinated with the inspection company so that when the work was completed, the inspector arrived the next possible day (two days of HVAC/dehumidifiers continuing to run are mandated by the state of Texas). All parts of the inspection, including lab testing, were passed and the inspector commented on the cleanliness of the entire remediated area.

After a poor experience attempting to deal with a very heavily advertised and well known company, I was referred to Gerloff, who is the parent company of GCI Remediation, a licensed mold remediation company. Their representative and man in charge of the division, Roger, kept all promises and was on the job frequently checking his men's work. He kept appointments promptly and did an exemplary job. His men arrived on time, cleaned up well every day, and did the job promptly. I was exceptionally pleased that the licensed independent mold consultant who wrote the protocol GCI was to follow, the state health inspector who made the required inspection of the work in progress, and the contractor I selected to do the build-back all were complemented with highest praise the quality of work that was done by GCI. While the other company's bid was less expensive, you pay peanuts, you get monkeys. I would absolutely refer anyone to GCI if promptness, quality, and fair price are priorities.