DC Restoration

We lost our home to a fire on 30 AUG 2017 while I was deployed in support of Hurricane Harvey, USAA recommended DC Restoration to clear out our personal property, clean up and rebuild our home as they are one of USAAs preferred contractors. Since this project started DC Restoration has brought in sub-contractors that have stolen my property, former DC Restoration employees have made harassing phone calls and text messages asking me for money, and they have failed to pay their own sub-contractors resulting in a lien’s being placed against what was left of our home. The initial work done was so bad it not only had to be torn down completely they caused additional structural damage to the home, cracking several beams that were holding up the second story. At almost every step of the reconstruction DC Restoration attempted swap the above average grade finishes in my home for cheap knockoff brands without our knowledge and even attempted to re-use smoke damaged and burned stone from the rubble pile in the back yard, placing it back on our home and trying to pass it off as new. It took 11 months and a call to the owners of DC Restoration from USAA Management just to get them to finish the roof. Throughout this reconstruction DC Restoration refused to hire subcontractors capable of doing the work; instead they opteing for unskilled day laborers, destroying thousands of dollars’ worth of materials and cost tens of thousands of dollars in man hours as work often must be demolished and re-done. When DC Restoration was not utilizing day laborers they used “in-house” employees who worked on the job in their off time or as a side project. On average DC Restoration only worked two to three days a week on my home and only for a few hours a day. As of today 16 FEB 2019, 18 months after our fire there are still repairs that need to be done, fixing parts of the home not damaged in the fire but wrecked by DC Restoration. If this company shows up at your door, slam it shut and call someone else.