Kingdom Flooring & Remodeling

Description of Work: Didn't show up for appointments

Description of Work: .

Description of Work: I hired Kingdom Flooring to remodel my master bathroom, as well as a second bathroom and a powder room. What a mistake I made in hiring this company!!!! When I signed the contract, I was told it would be 6-8 weeks to complete all three bathrooms. They came in and tore up the floor in the master bathroom for the plumbing work and left it that way for almost 4 weeks without any further work being done. I sent emails to Fred Uddin asking that he have someone come and, at minimum, clean up while we were waiting for the tub to come in but he ignored my email on that issue. During those 4 weeks, he sent his guys to work on the other two bathrooms. While they did finally "finish" (I use that term very loosely) them, they are not done a level of work that would be considered anywhere near a professional level. Pictures don't lie and I have them to prove what I am saying. When I started sending emails and calling Fred on the lack of progress of the master bath, he said I was being irrational and harassing. He even sent me an email saying that if I sent anything to the BBB or any other site about his company with comments or statements that was misleading or disparaging that he would pursue legal actions to the fullest extent possible. So please believe me when I say that everything stated here is the true account of what happened. Fred did say that it may be an additional 2-3 weeks after the corner tub came in but even with that additional time, the job should have been finished no later than Dec 15th. In our very last phone conversation, Fred said it would be finished by Jan. 31st, 2013 and that I should understand that timeline. He continuously said that he was very, very clear on the timeline and I kept saying that obviously he was not clear since that is not what I understood nor the three other people who were there when any timelines were discussed. And at NO TIME was it stated that it would end up being 16 weeks before the job would be finished. I have made some pretty dumb decisions lately but there is no way I would have signed a contract that would take that long to complete. I ended up having to hire another contractor to come in and redo everything that was done. The little bit that they did throw up on the walls and in the ground for plumbing was completely wrong. The copper pipes for both the hot and cold water were kinked and had to be changed out, the plumber capped off the drain for the sink, the p-trap was improperly installed and they hadn't put up proper lining behind the hardy backer board in the shower. Fred was going to put in a corner toilet and in the initial drawing that seemed okay but in reality it would have been very awkward and did not work at all. When I told him I didn't like it and wanted it moved (to be set straight), he said too bad, that was what I agreed to and he would not change it. There are so many other things that went so wrong in this job but am not sure it makes a difference in taking the time to describe them in detail. But I do have pictures to show most of the problems. And I have Fred's response to my BBB complaint where he states that he made the decision to stop the work AND to not give me my money back. He did say he owed me $970 but I have yet to even see that amount. I do plan to take him to Small Claims Court in the next few weeks to hopefully get some of my money refunded, so we will have to wait and see how that goes.

Description of Work: Kingdom Flooring & Rugs has a retail store front in Plano, where I went when shopping for engineered hardwood floors. Sales person was helpful and followed up promptly with a phone call on questions I had, however the store itself seemed small. Looks to be a good place to look for rugs as well. Owner was very knowledgeable, professional and interested in my job. Once I select my floors I will give them an oppty to bid on the job, however I do not plan to install my floors for another six months or so.

Description of Work: Replaced countertops with granite and backsplash with travertine. Also replaced carpets in two rooms with frieze.