Kingdom Flooring & Remodeling

"Kingdom Flooring and Remodeling was contacted by [member name removed] in October of 2012 and were hired to install a custom master bath and 2 additional baths at her new residence. That project was scheduled to start later that same month. The completion of this project, by industry standards, can take anywhere from 4-6 weeks after receipt of any special order items. We selected and agreed to a very unique product because of the design restraint in her master bath area, that included a corner toilet and a corner tub which had to be special ordered. [member name removed] was presented with a timeline for any and all work relative to her signed contract and [member name removed] agreed to that specific timeline. During the delivery lead time for the special order custom products we moved forward and completed the other two bath areas. The photograph of the tile was a result of instructions given to us as to where to stop the tile which was supposed to be covered by the door molding that was installed by another contractor at a later date. With regard to the picture of the supply line, we left an adjustable trim ring which could not be installed because the painting was not completed (Different contractor). After the rough in for the corner toilet was completed and the toilet delivered she changed her mind with regard to the corner toilet and she was informed and we did not mind redoing the work but there were fees that we had to pay and those would be passed along to her, which included a restocking fee for the toilet and additional labor to change the rough in plumbing. After many harassing emails from [member name removed], we informed [member name removed] that we no longer could tolerate the toxic atmosphere she had created for us. We have been in this business for 16 years and completed many remodels. Our time is far too valuable to deal with such hostility as we have many satisfied repeat customers to attend to. We did charge her for all labor performed and every product that was custom ordered then cancelled by her wishes. Our signed written contract clearly states that we will charge the industry general standard 25% re-stocking fee on all custom materials which are ordered and then cancelled. She was rightfully charged for any and all materials as described in our contract. She knew of her legal and financial responsibilities to us and the law. With regard to her hiring another contractor to finish this project, we had completed all the Electrical & Plumbing rough in work, framing for the new design, all major steps for this project. This project could have been completed by any novice contractor. We were not the only contractors on her property as she did not hire Kingdom to any demolition. She had hired another Contractor (Family Member) to perform the demolition. He and other contractors left the trash about which she has complained and pictured. We were not legally responsible for any other hired contractor’s residue, trash or work. She has managed to blur the fine lines of our responsibilities and of our work ethic according to our signed contract. We wished only to complete the project for which we were hired according to her signed agreement. We believe Kingdom Flooring and Remodeling has lived up to our end of that agreement. We have forwarded all correspondence and contracts to our legal department. We have refunded the appropriate amount after all adjustments for labor and materials that were used at this client’s property including all re-stocking fees that are the responsibility of the client based on the signed contract. Respectfully, Kingdom flooring & remodeling"