Star Furniture

We purchased a dining room table and chairs on sale. The sales person was very patient with us and our numerous visits. The delivery team damaged the edge of the table and immediately processed the paperwork for the replacement. They replaced the damage table top in less than one week.

Sucks, slow response, no progress, bad attitude.

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Maggie the decorator is great, helpful and good at her job, if you go just ask for her.  Do use her.  Don't even bother with a sales person.   Don't order ANYTHING that is not in stock unless you want to have it for five or six months to get it.

The sales representative was very helpful and listened sympathetically to my tale of two prior purchase attempts that had turned out to be disappointments. I'd shop there again for larger ticket items, and am sorry that this store is not located in the Tampa Bay area - A++.

The furniture was fine but it was a horrible time with the delivery. They had to come out five different times due to broken and scratched furniture. My sales person Martha was very professional and easy to work with.

What a disaster. The dining room chair broke as it was being pushed to the table, immediately after it was delivered. The desk return had a glue streak across the entire pull-out writing area, and the return was not level with the desk, even though they were bolted together. There were other minor flaws, but too many to mention. I was told by Customer Service the chair would be replaced in two weeks. Two weeks later, when I followed-up, I was told it would be a couple more months since it was shipping from overseas. The hutch was delivered, but the doors on it were not aligned and the magnet didn't touch the door, so the door wouldn't close. It took three deliveries and several phone calls before the desk and return were somewhat level. The hutch doors now close. The chair is still overseas. They tried, but it shouldn't have taken so many tries. Service after the sale is trying, at the very least.

Their sales people are nice and helpful, but their delivery was awful. I had damage to almost all of my furniture. They never inspected their items before shipping them out, thinking that I would just accept it. One of the pieces of the sectional set lower than the others. The marble top on the bachelor chest for my bedroom set had been cracked, and I could see where they tried to epoxy it back together. Another piece had stain that was off color. Some of the dining room chairs for the table set were scratched and damaged. What they expect you to do is to accept the material because they deliver all the way from Houston, and then you're supposed to deal with the problems on your own time and be inconvenienced. It was a nightmare. Their sales people are nice and friendly, but their delivery people bring out damaged merchandise. They make it right, but it takes weeks.