Performance Powder Coating

I had 2 custom aluminum pieces made for my jet ski to hold a cooler on the back end of the ski and Joe Wall painted both pieces. The powder coating on one of the racks began to crack and split into about 2 centimeter wide ‘ribbons’ after only two uses (smooth water river conditions). I requested that Joe fix the area where the paint was peeling off. In total he had the rack from 6/6/14 to 7/3/14. This was about 3 times the time it took to fabricate the aluminum and have it painted originally. Joe was completely uncommunicative during this time, he never gave me any information on the status of the repaint, and all phone calls were sent directly to his voice mail. He also never once returned a phone call and would only occasionally return texts. When someone has your property, it is perfectly reasonable to expect that person to communicate with you about the status of the job and when you can expect to have your property back. Joe did none of that. Unbelievably it gets worse. On 6/27/14 when I texted him asking if the rack was ready and when it could be picked he told me he could meet on 6/28/14. We both agreed 1:00pm was acceptable and that we could confirm that time the morning of the 28th. Approximately 11:30am on the 28th, we tried texting and calling him to push back the meeting time by 30 minutes. He never acknowledged any of the texts or calls. So, at 1:30 my girlfriend went to the meeting place (that he designated) and tried again to contact him. She texted to let Joe know that she was there waiting and he responded immediately that he was in Beaumont. When my girlfriend asked why he was in Beaumont and that he had not contacted myself or my girlfriend to cancel our meeting he was rude about the situation. In my experience when you stand someone up, an apology is the appropriate response. Again, Joe did not make any attempt to let us know what was going on with our cooler rack, or to return our property, and he was again extremely rude. The week of July 1st Joe was so uncooperative, refused to answer phone calls and text messages and told me never to contact him again so we were not able to get the rack from him. A friend had to send one of his employees to retrieve the rack. Once I had the rack back in my possession, I examined it and notice drips and bubbles in the paint. The original area where the paint had begun to peel in ‘ribbons’ was very lumpy and it appeared that part of the rack had not been sanded, but only repowder coated. The cooler rack also had minor dents in the aluminum which were not there originally and was scuffed along the top rail. When I told Joe that the quality of the work was disappointing and that I would have rather have taken it elsewhere he became very angry and accused us of lying about how we had used the cooler rack. I am not exactly sure how one would misuse a cooler rack designed to hold a cooler attached to the back of a jet ski. It held a cooler on two short rides and at last check that was its intended purpose. In addition to accusing us of lying, he also became threatening. He specifically said he would show up at my place of employment and/or my home to settle this as men. So, not only is this a complaint about his customer service (or lack thereof), it is a complaint about delivery issues, product, and repair issues. I am appalled at with his behavior and cannot understand why, that after he made the mistakes it was our fault and why he couldn’t make good as a business owner should and deliver the product, repainted, in the condition it was originally, and delivered to me. *I have all his unprofessional texts messages to back up this complaint*