Performance Powder Coating

I had 2 custom aluminum pieces made for my jet ski to hold a
cooler on the back end of the ski and Joe Wall painted both pieces.  The powder coating on one of the racks began
to crack and split into about 2 centimeter wide ‘ribbons’ after only two uses
(smooth water river conditions).  I
requested that Joe fix the area where the paint was peeling off. In total he
had the rack from 6/6/14 to 7/3/14. This was about 3 times the time it took to
fabricate the aluminum and have it painted originally.  Joe was completely uncommunicative during
this time, he never gave me any information on the status of the repaint, and
all phone calls were sent directly to his voice mail.  He also never once returned a phone call and
would only occasionally return texts. 
When someone has your property, it is perfectly reasonable to expect
that person to communicate with you about the status of the job and when you
can expect to have your property back. 
Joe did none of that.
Unbelievably  it gets
worse.  On 6/27/14 when I texted him
asking if the rack was ready and when it could be picked he told me he could
meet on 6/28/14.  We both agreed 1:00pm
was acceptable and that we could confirm that time the morning of the 28th.  Approximately 11:30am on the 28th,
we tried texting and calling him to push back the meeting time by 30
minutes.  He never acknowledged any of
the texts or calls.  So, at 1:30 my
girlfriend went to the meeting place (that he designated) and tried again to
contact him.  She texted to let Joe know
that she was there waiting and he responded immediately that he was in Beaumont.  When my girlfriend asked why he was in Beaumont  and that he had not contacted myself or my
girlfriend to cancel our meeting he was rude about the situation.  In my experience when you stand someone up,
an apology is the appropriate response. 
Again, Joe did not make any attempt to let us know what was
going on with our cooler rack, or to return our property, and he was again
extremely rude.  The week of July 1st
Joe was so uncooperative, refused to answer phone calls and text messages and
told me never to contact him again so we were not able to get the rack from
him. A friend had to send one of his employees to retrieve the rack.  Once I had the rack back in my possession, I
examined it and notice drips and bubbles in the paint.  The original area where the paint had begun
to peel in ‘ribbons’ was very lumpy and it appeared that part of the rack had
not been sanded, but only repowder coated. 
The cooler rack also had minor dents in the aluminum which were not
there originally and was scuffed along the top rail. When I told Joe that the
quality of the work was disappointing and that I would have rather have taken
it elsewhere he became very angry and accused us of lying about how we had used
the cooler rack.  I am not exactly sure
how one would misuse a cooler rack designed to hold a cooler attached to the
back of a jet ski.  It held a cooler on
two short rides  and at last check that
was its intended purpose.  In addition to
accusing us of lying, he also became threatening.  He specifically said he would show up at my
place of employment and/or my home to settle this as men. 
So, not only is this a complaint about his customer service
(or lack thereof), it is a complaint about delivery issues, product, and repair
issues.
I am appalled at with his behavior and cannot understand
why, that after he made the mistakes it was our fault and why he couldn’t make
good as a business owner should and deliver the product, repainted, in the
condition it was originally, and delivered to me.
*I have all his unprofessional texts messages to back up this complaint*