Al's Paving

I received a call from Al's Paving informing me that they were in the neighborhood doing another project ans would like to view my requirement.Martin McDonald came right over.He gave me his card, and I noticed that Al's Paving was not on my list of contractors, but had the same phone number as M&M Paving.He quoted me a price and I accepted it. I asked when he could start, and he replied that the crew could be there right after lunch. They showed up right on schedule and immediately started work. They were finished that afternoon, and the job looked very good. He asked if I wanted the new asphalt sealed. When I said "not at this time", he told me that because the equipment was right there at the job site, he could offer me a reduced price and would extend the warranty from 5 years to 7 years, so I agreed. He used his cell phone to send me an email containing the invoice. I went home, read the invoice and prepared his payment check. Later, I noticed that there was no mention of the warranty period on the invoice, and sent him an email requesting a revised invoice with the warranty period indicated. After several days of not receiving the revised invoice, I called the number on his card. Another gentleman answered and I asked for Martin McDonald. I was informed that he was not available, and I asked him to please have Martin contact me and explained about the lack of the warranty period on the invoice. He said he understood, and would inform Martin of mt request. I am still waiting for the revised invoice. When you call Al's Paving number of 254-383-1469, it goes strait to his mail box, but then you receive a message that the mail box is full and cannot accept any messages, and the call is terminated. That is why I rated them as "good work", but "poor customer service" I will keep trying to contact Martin McDonald with Al's Paving for a revised Invoice, stating the warranty period. I am wondering why Home Advisor listed Al's Paving as M&M Paving, and why they both have the same phone number.

Showed up when said they would. Cleaned and repaired driveway before sealing. Looks like product used will stand up and last long time.

This is a contractor that showed true urgency to get the job done. Great Job.

Prompt quality service

Did a great job and the price was very reasonable. Very customer service oriented. I highly recommend them.