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UpFront Home Services

Carpet Cleaning, Ceramic Tile, Floor Cleaning and Waxing,

About us

We are an Aggie Owned and Veteran Founded Carpet, Upholstery, and Tile and Grout Cleaning Company. Only The Best Equipment Will Be Used In Your Home By One Of Our Master Level Technicians. They Are Better Trained, Infinitely More Experienced, and More Concerned About Satisfying The Customer Than An Employee. This Is Why Year After Year We Are Ranked Among The Best Cleaning Companies In Houston. We Service The Entire Houston Area and Its Suburbs.

Business highlights

14 years of trusted experience
Veteran Owned & Operated
LGBTQ+ Friendly
Se Habla Español
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Carpet & Upholstery Cleaning, Tile & Grout Cleaning, Air Duct & Dryer Vent Cleaning, Carpet Stretching & Repair, Shower Cleaning & Caulking, Natural Stone Polishing, Granite Countertop Polishing & Sealing, Area Rug Cleaning, Wood Floor Cleaning, Water Damage Restoration, New Carpet Sales and Installation, and New Construction Tile & Grout Sealing

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.71,317 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
10%
3
4%
2
3%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
4.8
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 151-175 of 1317 reviews

Dawn R.
06/2017
5.0
carpet cleaners
  + -1 more
They always do an excellent job. They come out when they say the will. They have removed stains that other providers said couldn't be removed. They were here 45-60 minutes.
Description of Work: They shampooed the carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Marlowe W.
06/2017
5.0
ceramic tile
  + -1 more
UHS showed up on time and completed the job in 2 hours. The job was an Angie’s List promotion. The only sign they were there was the clean grout.
Description of Work: Clean grout in ceramic floor tile

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Erin L.
06/2017
2.0
bathtub refinishing, ceramic tile, home remodeling
  + 1 more
They made a lot of excuses why they couldn't clean our shower unless we paid more to regrout. It didn't look any cleaner really. We were super unimpressed. We paid more expecting a massive referring but for almost $200 more they just put a bead of new grout around the bottom and wanted to leave in a hurry. The tech washed his hands in our sink leaving a mess of grout that clogged it.
Description of Work: We paid to have our shower tile cleaned

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
5.0
punctuality
3.0

$289

Response from UpFront Home Services
Dear Member- I apologize if you feel that we made excuses to take care of the real issues in your shower. What you paid for which was a $99 Shower Cleaning Big Deal and what your expectations were simply did not line up with your purchase. We explained that Cleaning would not change the bottom of you shower pan caulk which had gone completely black along with the seams of the shower. We charged an additional $149 plus tax to address this issue. Your final total purchase after cleaning and caulking came to $249 plus tax. I understand that this was a Big Deal purchase and the expectations of the purchase can be really high. We do our best to outline what is and isn't included in these purchases so that you can better understand what you're buying. If we missed that mark I apologize. Thank you for your review.

Henry W.
06/2017
5.0
carpet cleaners
  + -1 more
Great job of cleaning - he went over trouble spots several times to make sure they were cleaned.
Description of Work: Needed the carpet cleaned in 3 rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

David N.
06/2017
5.0
carpet cleaners
  + -1 more
The carpet cleaner was very courteous and professional. He explained the different types of carpet cleaning and why Upfront uses more advanced carpet cleaning system
Description of Work: carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Floyd R.
05/2017
5.0
carpet cleaners
  + -1 more
Best experience we have EVER had with a carpet cleaning service. I get my carpets cleaned at least once a year, usually two times a year. This time we issues with pet stains. Joey arrive on schedule and did exactly (well, more than expected) what we asked. I was so worried about the stains, but it is dry now and it looks beautiful. The price was right, and I will definitely be using them again. Thank you for a great experience!
Description of Work: Carpet Cleaning w/ pet stains

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carol H.
05/2017
4.0
carpet cleaners, buffing & polishing
  + 0 more
The countertops look great, however the areas around the work weren't prepared resulting in splatter over my hardwood floors.
Description of Work: Clean and polish granite countertops.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brenda W.
05/2017
5.0
carpet cleaners
  + -1 more
Wonderful service! Quality people! Great job!!!!
Description of Work: carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Teri W.
05/2017
5.0
carpet cleaners
  + -1 more
Philip was very prompt. Worked hard to fit us in his schedule on the day we needed. Totally professional, very friendly. Communication was great and we couldn't be more pleased with the work. Would definitely hire again
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Symphonee W.
05/2017
1.0
carpet cleaners, ceramic tile
  + 0 more
We called and scheduled an appointment two times; the first time the technician said we wouldn’t be able to use our bathroom for 3+ days; since we only have one bathroom, this was not going to be feasible so we rescheduled. We scheduled a 9:00 AM appointment that was the only time window they had on their website; the technician calls the day of and says I’m going to be 50 minutes late, but I have a three hour time window. Nowhere was that communicated; he said we could reschedule, however since we planned a trip to leave the house for three days, that was not going to be an option, even further he was not willing to work w/in the said time window to come back at a later time. When I spoke to his manager, he yelled at me on the phone and told me to go ahead and call Angie’s list to cancel and get my money back because he was done addressing the issue. Do not ever use this service; as they are the most unprofessional individuals I have ever met
Description of Work: Tile and Grout Cleaning

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from UpFront Home Services
Dear Member- You received 3 separate notifications 2 emails and 1 text of a 9-12noon appointment window. You even sent a picture of the screen shot where it tells you this but for one reason or another you didn't see it. You communicated to our technician that you had a 9:30 doctors appointment and had to leave. Even if we got there at the beginning of our window of arrival there simply wouldn't have been enough time to service you. Our technician Rey called to tell you he was behind on the day and wouldn't arrive until 9:45. We do our very to arrive at the beginning of the window of arrival but that would not be the case with your appointment. Once you began to use profanity on the phone not only with our technician but myself as well, enough was enough. I told you in a clear and professional tone without yelling or profanity that you could contact Angies list and get a refund on your big deal voucher. At the end of the day there is no place for profanity or yelling on the phone at myself or my technicians. Thank you for your review and have a blessed day.

Kaylyn M.
05/2017
5.0
ceramic tile
  + -1 more
I'm very happy with the results and will hire again.
Description of Work: Shower tile clean and regrout

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andrew N D.
05/2017
2.0
ceramic tile
  + -1 more
The technician tried to price gouge me.
Description of Work: Granite cleaning

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from UpFront Home Services
Dear Member- We have never and will never try to price gouge a customer. Your shower was covered in Mildew from the caulking to every single grout line. Your shower needed some serious work. We gave you our price, you declined. I wish you the best of luck in having your shower restored.

Donna M.
05/2017
5.0
ceramic tile
  + -1 more
Everything went very smooth. Rey Teves handled the entire process from start to finish. The work was performed on time and completed as promised. Great Company and Great People! I would certainly use them again!
Description of Work: Shower Grout Cleaning and Sealing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

CHARLOTTE L.
05/2017
5.0
carpet cleaners, marble & granite
  + 0 more
I have used them many times. Always very friendly, always do an excellent job and always on time. Highly recommend.
Description of Work: I needed carpet cleaning and granite countertop cleaning, polishing and sealing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Kandy G.
04/2017
5.0
carpet cleaners, countertops, marble & granite
  + 1 more
We got a $99 deal on Angie's List for 3 rooms + hallway carpet cleaning. Our carpeted area turned out to be larger than that so we were charged an additional $120, which was still very reasonable. The kitchen counter cleaning and sealing cost $99. The owner, Joseph, contacted us immediately and kept in touch by email, answering all of our questions promptly. The technician, Philip, arrived on time and was professional and friendly. He immediately got to work and finished the job within a few hours. The shampoo unit is in a truck and the only thing that comes in the house is a small hose (water?) and a larger hose (shampoo? suction?). There was nothing inconvenient, no machines carried into the house. They did need to hook up to an outside water hose, but that was no problem. Our carpet and granite look great! Would def. recommend and would use them again. We are going to have them clean our oriental carpets at a later date.
Description of Work: Carpet cleaning, granite counter cleaning and sealing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$336

04/2017
5.0
carpet cleaners
  + -1 more
They had availability that same day. Good quality job. I would recommend them.
Description of Work: Last minute carpet steam clean

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Elena P.
04/2017
4.0
carpet cleaners
  + -1 more
Good cleaning but was unable to clean let hair which was a main concern. Wish I had known that before. But otherwise, they did a great job!
Description of Work: Clean carpet in bedroom

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Billie M.
04/2017
5.0
carpet cleaners
  + -1 more
It was great. There were no problems and I was satisfied.
Description of Work: This was a Big Deal purchase for $89 for carpet cleaning, deodorizing, and scotch-guarding for 3 rooms and a hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Barbara J.
04/2017
2.0
ceramic tile
  + -1 more
My tile looks like it did beforehand. The corner grout was redone. The deal I purchased was $99. They ran my card for more than $135.
Description of Work: Tile cleaned and grout resealed in corners

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

$135

Response from UpFront Home Services
Dear Member- The caulking in your shower had mildew through out. We advised to cut out the caulk and replace it. You approved of the additional charge of $135 with tax. We then cut out the caulk, pretreated the shower, scrubbed, and steam cleaned the shower tile and grout at 220 degrees. The next day we came back and caulked the shower. If after a couple of weeks your Tile looks like it did prior to service, your regular maintenance of the shower needs to be more often. I highly recommend a daily shower cleaner and a weekly scrub down. Thank you so much for your review. It's disappointing that you won't be using us in the future but sometimes we just aren't the perfect fit for each and every customer.

Cynthia O.
04/2017
5.0
carpet cleaners
  + -1 more
They did a great job. He was here he did a good job. He sprayed for dogs, because I have 2 dogs. I was very satisfied with what he did. I have been very satisfied with anybody I get through Angie's list. I thought the price was excellent.
Description of Work: Carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Richard T.
04/2017
5.0
ceramic tile
  + -1 more
The job went very well. The crew arrived on time, explained to me what they would be doing and the lead gentleman expressed upfront that due to the color of the grout on our flooring, that a significant change in the appearance would not occur. That proved to be true; what I did gain was a clean floor with resealed grout lines.
Description of Work: The ceramic tile flooring and grout lines were steam cleaned and sealed.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Kiersten O.
04/2017
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
I heard back from them right away, very responsive. Sergio was professional, on time and was able to remove the spots in our carpets. While he was there I also hired them to take four oriental rugs and clean them. They were returned after @7 days and we were pleased with the results. When he returned the rugs he did not hesitate to re-treat a couple of spots that had surfaced in the carpet. I would hire them again and do recommend them.
Description of Work: Cleaned carpets in two rooms with pet stains and cleaned four oriental rugs

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from UpFront Home Services
Thank you so much for your review! Just as a reminder to everyone, if a spot comes back within the first 7 days... We come back!

Debbie W.
03/2017
5.0
carpet cleaners
  + -1 more
I really liked that. I used them one time, they were great. I would use them again. I have a lot of tile, but they did all of my carpet. I would use them again.
Description of Work: They cleaned my carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Joan M.
03/2017
5.0
ceramic tile
  + -1 more
It went very well. Ray, the tech, was very friendly and did a nice job. He was punctual and did call once to say he was running a little late. He always let us know when he was on his way.
Description of Work: We needed the shower cleaned, grout sealed, & protective coating.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Melissa B.
03/2017
5.0
marble & granite
  + -1 more
He arrived on time and did the work quickly and efficiently.
Description of Work: Cleaning and resealing of granite countertops.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

510 S Mason Rd Unit 16D, Katy, TX 77450

http://www.upfronthomeservices.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
House Cleaning,
Upholstery Cleaning,
Marble and Granite,
Oriental Rug Cleaning,
Countertops and Backsplashes,
Buffing and Polishing,
Kitchen and Bath Remodeling,
Dryer Vent Cleaning,
Bathtub Restoration

FAQ

UpFront Home Services is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 5:00 PM

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

UpFront Home Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, UpFront Home Services offers free project estimates.
Yes, UpFront Home Services offers eco-friendly accreditations.
Yes, UpFront Home Services offers a 5% senior discount.
Yes, UpFront Home Services offers emergency services.
Yes, UpFront Home Services offers warranties.
UpFront Home Services offers the following services: Carpet & Upholstery Cleaning, Tile & Grout Cleaning, Air Duct & Dryer Vent Cleaning, Carpet Stretching & Repair, Shower Cleaning & Caulking, Natural Stone Polishing, Granite Countertop Polishing & Sealing, Area Rug Cleaning, Wood Floor Cleaning, Water Damage Restoration, New Carpet Sales and Installation, and New Construction Tile & Grout Sealing

Contact information

510 S Mason Rd Unit 16D, Katy, TX 77450

http://www.upfronthomeservices.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM