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UpFront Home Services

Carpet Cleaning, Ceramic Tile, Floor Cleaning and Waxing,

About us

We are an Aggie Owned and Veteran Founded Carpet, Upholstery, and Tile and Grout Cleaning Company. Only The Best Equipment Will Be Used In Your Home By One Of Our Master Level Technicians. They Are Better Trained, Infinitely More Experienced, and More Concerned About Satisfying The Customer Than An Employee. This Is Why Year After Year We Are Ranked Among The Best Cleaning Companies In Houston. We Service The Entire Houston Area and Its Suburbs.

Business highlights

14 years of trusted experience
Veteran Owned & Operated
LGBTQ+ Friendly
Se Habla Español
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Carpet & Upholstery Cleaning, Tile & Grout Cleaning, Air Duct & Dryer Vent Cleaning, Carpet Stretching & Repair, Shower Cleaning & Caulking, Natural Stone Polishing, Granite Countertop Polishing & Sealing, Area Rug Cleaning, Wood Floor Cleaning, Water Damage Restoration, New Carpet Sales and Installation, and New Construction Tile & Grout Sealing

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.71,317 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
10%
3
4%
2
3%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
4.8
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 126-150 of 1317 reviews

Wayne O.
08/2017
5.0
carpet cleaners
  + -1 more
Extremely pleased with entire service. Scheduling was accomplished easily via their website. The service rep arrived promptly, as scheduled, and i even received a text message when he was on the way. Sergio, the service rep, explained the cleaning process and then completed three rooms of carpet cleaning very efficiently. He was very professional and trustworthy, and careful not to damage any furniture during the process. The carpet cleaning worked superbly, and definitely exceeded my expectations. We have an infant and our carpet was stained by spitups in many places. Sergio was very honest and advised in advance the stains may not come out completely (I really didn't expect the stains to come out much at all), but they cleaned up amazingly well. I was expecting to have to replace our carpets soon but they look great now so I can definitely get extra life from them. Very pleased and will use this service again to keep the carpets looking their best. Highly recommend.
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Roy L.
07/2017
5.0
carpet cleaners
  + -1 more
Workmanship was very good. If only one comments, please remind me to use the 5% coupon from Angie's list.
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Debra C.
07/2017
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Arrived on time. Very polite. Work was quick and thorough.
Description of Work: Carpet cleaning for 3 rooms and hallway. Upholstery cleaning of one recliner.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jennifer W.
07/2017
5.0
carpet cleaners
  + -1 more
All went great. Technician was on time and professional. I suffer from migraines, so technician informed me that the deodorizer had a strong scent and we opted not to use it. But the carpets look great. We were also able to add an extra room, no problem.
Description of Work: Carpet cleaning and scotch guarding

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

CB S.
07/2017
4.0
carpet cleaners
  + -1 more
Fast....very fast. Not sure if it could have been done more thorough if taken the time. But it appears clean for the most part. Found some things that should have been picked up by the vacuum if nothing else.
Description of Work: Carpets cleaned

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from UpFront Home Services
Thank you for your review. We ask our clients to vacuum prior to our arrival. Our machines are designed to extract water and dirt, not larger particles. My records indicate that we serviced 3 small rooms in roughly an hours time. If you have any questions regarding your service please let me know.

Jeff M.
07/2017
5.0
carpet cleaners
  + -1 more
they did a great job. The technician that came, I gave a $10 tip
Description of Work: carpet cleaning.............3 furnished rooms + 3 rug

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Vicki W.
07/2017
5.0
carpet cleaners
  + -1 more
Great service, accomodated change of time to arrive at my home. Carpet looks really clean.
Description of Work: Bedroom carpet cleaned. Two area rugs in living room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

mary C.
07/2017
1.0
ceramic tile, carpet cleaners
  + 0 more
Basically said he couldn't clean anything. My shower is only 4 years old so still in very good condition. Just used a steamer on tile.
Description of Work: Shower tile and grout cleaned

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$99

Response from UpFront Home Services
Dear Member- from what you are describing it sounds like our technicians did exactly what you paid for, steam cleaning of the tile and grout in your shower. I'm not sure where the disconnect occurred.

Zack C.
07/2017
3.0
ceramic tile
  + -1 more
The operator was plaqued with equipment failures which in in turn caused him to be delayed. Cancelled the grout sealing since the technician would delay coming another day.
Description of Work: Shower grout cleaned/sealed

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0


Response from UpFront Home Services
Thank you for your review. At the time of your cleaning we had just purchased new equipment which had a major malfunction in the engine causing it to overheat and not allow it to start. I apologize if this affected your schedule. We now have 3 separate units running to fight delays from equipment failure.

Thomas B.
07/2017
5.0
marble & granite
  + -1 more
Extremely well. Phillip was on time, very professional and did an excellent job. I prepaid for 50 square feet but did an additional 27.
Description of Work: Granite counter tops in both kitchen and bathroom were cleaned and sealed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Jackie F.
07/2017
5.0
bathtub refinishing
  + -1 more
But as per the service provider, I don't need a grout cleaning at all. I just want to give them a rating for being honest. There is no work performed.
Description of Work: They gave a estimate to on my Shower Tile and Grout.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$95

Response from UpFront Home Services
Thank you for your review. We try to be as honest as possible with our customers. If you need something we will tell you. If you don't we won't.

Alaina S.
07/2017
5.0
carpet cleaners
  + -1 more
They were very responsive and I was able to schedule my appointment through the Angie's List Messenger. They cleaned the carpet and sprayed the Pet Odor remover in 6 rooms, 2 hallways and the stairs. They arrived on time and were done in under 2 hours. It was a very pleasant experience. I've used other carpet cleaners in the past and the cost always ends up being double (or more) than they advertised. UpFront Home was completely transparent about their pricing and there were no surprises. I'm very happy with their services and will be using them again in the future.
Description of Work: Carpet cleaning with Pet Odor Remover

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$313

Debbie M.
07/2017
1.0
bathtub refinishing, ceramic tile
  + 0 more
The repair man would not schedule a time period from 2-5 as I was told he would. The shower looks as though an amateur cleaned it and the shower pan is still dirty
Description of Work: Shower cleaned and resealed

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$270

Response from UpFront Home Services
Dear Member- I'm sorry you misunderstood what your deal did and did not include. Your shower pan was not a tiled surface. We did however steam clean it but it needed a more aggressive cleaning. We do our best to explain this prior to scheduling. Once you could not honor 2 appointments given to you we limited the times that we could service your house to when we would be in the area. We ended up going to your house on 4 occasions with 1 you not being ready and the 2nd with you not being their during the appointment time.

Elizabeth M.
07/2017
5.0
carpet cleaners
  + -1 more
They did a great job cleaning my dirty, stained carpets. The house smelled fresh and new.
Description of Work: I needed my carpets cleaned because I was selling my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lonnie V.
07/2017
4.0
carpet cleaners
  + -1 more
good work was performed and it was good
Description of Work: good work perform

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$115

Cheryl K.
07/2017
1.0
ceramic tile
  + -1 more
That one was interesting. What ever chemical they used on the floor, we have these dark but not really dark. We have brand new almost in this kitchen because we just built this house. What ever chemical they used they didn't wipe it up well from the shoe molding on the bottom. So all the stuff is peeling off and now we are going to have it replaced. Now that my cabinet shoe molding all has to be replaced they are going to get an F for not cleaning off the stuff off the molding well. The price was good obviously, but now that I have to replace the shoe molding, it kinda like okay it gonna be a lot more expensive than that. They need to learn to clean that stuff off. If it get on any kind of shoe molding, they need to wipe that down really well.
Description of Work: Tile and grout cleaning and sealing.

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$99

Response from UpFront Home Services
Thank you for your review. Our office will be contacting you regarding your service. I apologize for any dissatisfaction with your Big Deal Cleaning purchase from last year. When there is an issue with our service we ask that customers reach out as soon as possible so that we can address it.

Greg S.
06/2017
1.0
ceramic tile
  + -1 more
We kicked our service guy out before it got too far. We felt like he was scamming us. His appearance and behavior was unprofessional and his van was completely unorganized and overloaded.
Description of Work: Tile and grout cleaning and repair. We knew it would cost more than the $99 certificate and were willing to pay for it.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
5.0
punctuality
4.0


Response from UpFront Home Services
Thank you for your review. We are not in the business of scamming customers. We have over 1000 reviews proving our authenticity. It's disappointing that you allowed him to go purchase materials specific to your job and then when he came back to service you you turned him away. I'm sorry that you felt that a company with our reputation would ever scam anybody that's just not how we operate. Our crews go through weekly vehicle inspections. This technicians vehicle happens to be the most loaded as he provides a variety of services and uses large equipment to do so.

Robert L.
06/2017
5.0
carpet cleaners
  + -1 more
Good job, nice tech, on time & friendly service.
Description of Work: Carpet cleaning 3 rooms + hall

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Michelle Y.
06/2017
4.0
carpet cleaners, ceramic tile, countertops, marble & granite
  + 2 more
Tile and grout not cleaned to my satisfaction. No material difference in granite.
Description of Work: Tile and granite cleaning

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

$750

Patricia M.
06/2017
5.0
upholstery cleaning
  + -1 more
Phillip arrived early & went right to work. He did an excellent job. An added bonus: he was an absolute delight to talk to. Very nice man, very professional and very thorough in his work. I will definitely use again & highly recommend!
Description of Work: Needed a sofa, 2 recliners & an area rug cleaned after having been in storage for awhile.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Sharon H.
06/2017
1.0
countertops, marble & granite
  + 0 more
Although the service person was polite and informative, he explained that he would only wipe off the area of granite (which was not dirty or stained) and then wipe on a liquid seal, he did nothing that I could, and would have, done. He said he was only doing what his boss instructed and that polishing was impossible. I spent almost 100.00 for absolutely Nothing!
Description of Work: this offer was for polishing and sealing granite counter tops

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
4.0

$99

Response from UpFront Home Services
Dear Member- your countertops were cleaned, polished, and sealed. However you had an extreme issue with Hard Water stains. We treat these with a stone scrub but when they don't come out Honing of the surface is required. I apologize if you were confused by what you purchased but Honing of the stone was not included in your offer.

Erich G.
06/2017
5.0
carpet cleaners
  + -1 more
Very professional, accommodating and careful. Definitely hire again to do remainder of house.
Description of Work: 6/12/17 Sergio and helper arrived promptly at 0800. Cleaned five rooms for $150 as per bit. Also, cleaned 6 small door/kitchen area rugs at no additional charge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

IRENE M.
06/2017
5.0
carpet cleaners
  + -1 more
It went very well. UpFront Home Services has an excellent communication system. I knew exactly when and at what time the technician would arrive at my home. I was pleased with the result of the cleaning, and I appreciated the technician's courtesy and his knowledge of different types of carpeting and their care requirements.
Description of Work: Carpet cleaning for 4 areas

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Robert C.
06/2017
5.0
carpet cleaners
  + -1 more
he did a fine job. I would use him again.
Description of Work: carpet cleaning 4 areas.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Elise H.
06/2017
5.0
carpet cleaners
  + -1 more
He was very prompt. He came in and did the cleaning. I had spots left over from the grand children visiting. He did the job. He was very thorough, very quick and very informative.
Description of Work: They cleaned 6 rooms of carpet and and a set of stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199.87

Contact information

510 S Mason Rd Unit 16D, Katy, TX 77450

http://www.upfronthomeservices.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
House Cleaning,
Upholstery Cleaning,
Marble and Granite,
Oriental Rug Cleaning,
Countertops and Backsplashes,
Buffing and Polishing,
Kitchen and Bath Remodeling,
Dryer Vent Cleaning,
Bathtub Restoration

FAQ

UpFront Home Services is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 5:00 PM

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

UpFront Home Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, UpFront Home Services offers free project estimates.
Yes, UpFront Home Services offers eco-friendly accreditations.
Yes, UpFront Home Services offers a 5% senior discount.
Yes, UpFront Home Services offers emergency services.
Yes, UpFront Home Services offers warranties.
UpFront Home Services offers the following services: Carpet & Upholstery Cleaning, Tile & Grout Cleaning, Air Duct & Dryer Vent Cleaning, Carpet Stretching & Repair, Shower Cleaning & Caulking, Natural Stone Polishing, Granite Countertop Polishing & Sealing, Area Rug Cleaning, Wood Floor Cleaning, Water Damage Restoration, New Carpet Sales and Installation, and New Construction Tile & Grout Sealing

Contact information

510 S Mason Rd Unit 16D, Katy, TX 77450

http://www.upfronthomeservices.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM