Response from ZODEGA-TIS
Angie's Member, Thank you for your feedback, it is very important to us. We are very sorry to hear about your experience, we are well aware of the fact that there was a communication problem (this was not exclusive to you unfortunately) and have resolved this problem. As the owner of the company, let me apologize to you for our failing to return your call and add that this is not the way we routinely to do business. Each and every client is very important to my entire staff and we believe in building our relationships one client at a time, even in this case. The problem here is that I, the owner of the company, made the choice to send our office manager to a training seminar for a week recently. During that time myself and a number of managers and field personnel took turns doing the admin stuff. I can tell you that this did not go over well and that we all have new-found respect for what our office manager does day in and day out (tip of the cap to administrators, assistants, secretaries and office managers everywhere). We, the managers and myself, botched emails, scheduling and phone calls for the week that our office professional was out. I'm sure we will be getting a few more grades like this because we take about 125 calls per day in the spring and early summer. Again, our sincerest apologies to you and to anyone else we may have dropped the ball on. Having said that, I would hope that there are other options available than simply leaving a "F" for a company that you have never met or received services from. Send an email, find my personal phone number (832) 727-1389, assume the best or maybe just give a hardworking company the benefit of the doubt. You incorrectly set your grade to say that "services WERE provided." This is not true and I can easily prove it as your other comments prove it for me (N/A quality, could not get a hold of anyone). This could lead me to come to one of two conclusions; 1) That you lack integrity and are being dishonest, or 2) You made a mistake or maybe flubbed with the technology. I am going to assume that you made a mistake rather than make the other leap because I have no reason to believe that you lack integrity; I do not know enough about you. I would hope that you give us, and frankly speaking; anyone else, that same benefit of the doubt if there is a track record of success. I share this with any and all Angie's members: If my company ever makes a mistake of any kind all you need to do is get a hold of me (or anyone else for that matter). We care about each and every client, we care about every job and you will not a find a single client that we ignore when they have a problem (no matter how big or small). That may not have been easy in this case given you could not get through to us but we will never fail to respond to a client (assuming we know that they called). It may take a longer than you would like but we will do it and we will certainly be accountable. During the spring and early summer there is a mad rush for irrigation services and many irrigation companies stop taking calls altogether. We take well over 100 calls per day and sometimes we get clients that get upset that it took a few hours to return their call but when you have that volume of calls that is what happens. Angie's List says that they expect calls to be returned within two business days; we usually respond within one. You don't get to go Christmas shopping on December 21st and avoid lines or traffic or sold out merchandise. It just doesn't happen and it is not a result of a poor business model or employees that do not care, it is the result of the time of year you are shopping. If you want to give us a chance you will never regret it, I assure you. If we have lost your business then we sincerely apologize and wish you well with future projects. John A. Taylor