ZODEGA-TIS

Overall it went well and they identified all the problems. It took a while to get it scheduled because they were backlogged.

The visit didn't include any repairs or adjustments only an inspection. I thought the $99 was high. It only took 30 minutes.

professional Excellant, service

Arrived on time; inspected sprinkler system - adjusted sprinkler system - updated watering program - replaced a couple broken sprinkler heads and provided suggestions for future improvements. Tech was friendly, competent and completed work timely.

The differences between Taylor Irrigation's work and other providers were evident from the first site visit. My wife and I moved into our house in April of last year, and we watched somewhat helplessly as the merciless summer sun roasted much of our grass to a charred brown color. To avoid a similar fate this year, we brought out several top-rated providers to survey the property and give us quotes for an automatic sprinkler system. John Taylor, the owner, met me at the house and spent an hour describing the features and functions of his unique system. Full details are available on the company's website, but in a nutshell, John's system uses a combination of smart sensors, more efficient sprinkler heads, and a RainBird control panel to first determine exactly how much water should be delivered to each square inch of lawn, then ensure that these needs are met in a way that keeps the lawn healthy while promoting deeper root growth to increase the future resilience of the lawn to hot weather. I work in the oil industry, and we use a lot of water when we drill oil wells and hydraulically fracture them. I was interested to discover that our water use comprises less than 1% of the total water used in the US, while about 5% is used just by home irrigation (other home uses account for another 4%, with irrigation for agriculture consuming about 37%). With this in mind, John's business model is designed to conserve as much water as possible, and I'm convinced that he does it. Following the installation (more on that later), John completed a walkthrough of the system with me, turning on each zone in turn so I could see the system in action. He claimed that no water would collect in the system and spill onto the sidewalk or street, and that the sprinklers themselves would not waste water irrigating asphalt. After having this system in the ground for about a month, I can confirm that there is not a drop wasted. Several of my neighbors' systems seem to spray more water into the street than into their lawns, but there is not a single wet spot from my system on my driveway, sidewalk, or street. This is of course good for the environment in that the system draws less fresh water to do its job, but it has the direct effect of lowering my monthly water bills, which I was concerned with, considering that the period in Houston when irrigation is required can be eight months long. Every aspect of the install went smoothly, from the initial survey and consultation with John to the arrival of his team and the actual performance of the work itself. Four weeks later, it is difficult to see any trenches that John's crew dug, and most have already healed completely. The lawn is definitely fuller and greener already. John has returned once to take soil samples and recalibrate the computer, not because of any problem but because a five-visit maintenance plan (once per season and twice in summer) is included in the system purchase that involves a technician visit to ensure that the system is accurately tracking the condition of the lawn and providing the right amount of water. John's system quoted about 25% higher than his competitors, but to me at least the difference in quality is worth the increased cost. During the initial consult, John explained where he would put sprinkler heads and why, and that combined with the post-install visits gives me a greater sense of confidence about this system and Taylor Irrigation's dedication to keeping it functioning efficiently and effectively. Overall, I've had a great experience with Taylor Irrigation Services. I've already recommended it to several friends shopping for a home sprinkler system, and would gladly do so to anyone.

The owner, Mr. John Taylor, is an exceptional person. He answers all of your emails and knows every aspect of your appointment. He and his men communicate very effectively and they get the job done on time and with no hidden charges. I would recommend this business to everyone needing assistance with their lawn sprinkler irrigation system. They are well trained, knowledgeable. Their tech, Brain Saludis, is easy going, knowledgeable and easy to work with.

Showed up as scheduled. Very knowledgable and provided us with good overall system information. Provided us a bid for services that they would recommend but that were not required unless we wanted to speak to those situations. I would be glad to use this company again.

Initially it was 1-1/2 weeks to get out to my property to fix the sprinklers - they gave me 3 possible days that they might be able to make it out. I told them in an e-mail that the property address to be serviced was different from my billing address. I got with my tenants to find out which day(s) worked best for them. I relayed that information to Taylor Irrigation and on 4/21, we tentatively scheduled a date of 4/23 pending a swapping of appointments with another client. I did not hear back from Taylor until 1:30 PM on 4/21 when they called to say they were at the incorrect address and nobody was home. I told them no one ever confirmed an appointment time with me and that they were at the wrong house. At this point, they called me back and said it would be 2 weeks before they could get me back on the schedule. That wasn't acceptable to me so I requested a refund.

Would not respond to requests to set appointment

Mr Taylor didn't charge for this service. Excellent company and I will definitely use them again for future service.

very friendly talked over system and things to improve - will provide estimate to repair system

This service was on time and courteous. They were also very honest. We were originally charged two service charges and the mistake was caught by the company owner or manager who immediately contacted us to let us know about the mistake and to correct the matter by refunding our money. I would definitely use them again.

I chose this vendor based on the Angie's list reviews. It was one review in particular, however, that gave me confidence in the vendor -- an unhappy customer. The vendor replied to that customer in great detail and depth on Angie's List in a way that showed professionalism, integrity, and character. When I choose a (high ranked) vendor I am always optimistic that the work will be done well and the price will be fair, but the thing that is hard to measure is how a vendor will perform when things don't go as expected (because in my experience there's often some sort of curveball that comes up on a project). Well, I wasn't disappointed in my choice. John Taylor communicated superbly, the crews were punctual and efficient, and the work truly exceeded my expectations. There was a curveball, but it was handled well. We expanded the scope of our initial engagement and are continuing to work with the vendor. I recommend Taylor Irrigation without hesitation.

Taylor preforms this test at their convenience without the need of homeowner being present. I had a leak and wanted repairs as well. Due to high demand I was not able to get on their work schedule until May 9th. I did not want to wait that long for my service. I found another provider on Angie's list able to solve my problem.

very nice, professional, patient. we will definitely be calling them for future work.

I called the number on Angie's list for Taylor Irrigation. It went to voice mail and John Taylor requested I leave a message, which I did. Several days later he called back. He said he was very busy, which is understandable in the spring of the year. He said he could probably do the work on Thursday, April 10. He also requested I contact him in the future via email and include a description of work needed. I sent the email with description on Thursday, April 3. The job was not huge since I have an existing system, just needed a tune up on some heads and relocation of a few others. He replied back on Monday, April 7 to ask if I needed an estimate or just send a tech to start work. I replied the same day and asked him to send the tech and to confirm date and time. It is now May 8 and I have not heard a word. No emails and no phone calls. Contact with customers is vital to a successful business. With all the good reviews on Angie's List, I guess he is too successful. Maybe he should hire someone to book appointments and answer phones?

We have had other sprinkler repairmen out to our house and based upon past experiences, we really didn't want to have to call them out again, due to the prices that we had been charged. After doing some research on Angie's List, we decided to give Taylor Irrigation a call. Setting up the appointment was easy. The technician came out, ahead of the scheduled time. The appointment took less than an hour. We were very pleased with the service as well as the price. We will definately use them again in the future.

Mr. Taylor and Brian were excellent to work with. They addressed all my questions and provided very timely service and exhibited true professionalism. I am very happy to have found a company where customer service is still very much valued in today's world. Thanks so much Taylor Irrigation Service!

very efficient time-wise, took care of minor repairs in the same call as requested and still waiting on a bid for the redesign of problem areas

Went pretty well. I did notice that one of the pop-up heads was just layer on top of the ground and not buried. One head was left pointing straight towards the ground. But hey, out of all the heads I have, most of they are spot on now.

Quickly responded to inquiries, showed up on time. Reviewed all the potential causes of the problem and explained in detail how the system was working. Located rain sensor in a very treed area of the yard (impressive John found it so quickly) and fixed the issue immediately. Great work!

Tech was done rather fast. When he was finished I had to point out one of the beds where the heads where not spraying correctly and he noted it and offered to get an estimate to correct. After getting my estimate I emailed back to see about if any discount could be offered or if he could reduce any from the overall price based on the inspection already paid. I never got any response to that email hence my grading responsiveness as a C. I eventually had all the work from the estimate done by a competitor for similar price.

Great overall service from John and his team!! Timely, very competitive prices and a very informed and professional group of employees. I would certainly recommend and use again!! Great job Taylor irrigation!

The evaluation of our sprinkler system went well. It was not a repair just a routine check.

Mr. Taylor and his technician, Brian, were excellent and respectful of my time. The work was performed in a timely manner, and though it is only been a couple of days, it appears that everything seems to be running perfectly. I would definitely recommend Taylor Irrigation and will use them again in the future.