United Home Services

We needed our chimney looked t so we can use it for the winter

This company was able to schedule an appointment for me in less than a week, they found the solution to my problem and as now they're working on getting the parts needed to finish the job.

The expected job was rendered very satisfactorily.

Friendly and knowledgeable. I plan to use them every year.

They contacted me right away to set up an appointment and got me in right away. The person that came was very friendly and did a great job.

Very knowledgeable on the working mechanism of our older propane stove. Hoping the parts come in quickly as he stated. Very satisfied with this company so far.

Arrived at the appointed time. Explained what they were going to do and performed the service efficiently.

Super fast service with immediate responses from owner.

Logan was our technician. He was very prompt, friendly and efficient.

The team member was polite and professional and did a really great job cleaning our gas fireplace. Also answered questions and sent us a quote if we wanted to replace the glass. Overall a great experience and I will have them back next year for annual service.

Personable and professional. Showed me his findings and explained his recommendations. Highly recommended.

Good wholesome clean work. Would definitely hire again!

The service man was arrived on schedule was efficient,explained the entire process thoroughly and was great to work with. I will definitely use them again.

They called back within 5 mins of me inquiring online and made an appointment after speaking to the owner and him explaining the charges to me. My technician Logan showed up on time and did a excellent job, he was very professional and left my home just like he found it!! They will definitely be getting all my business in the future

Did a very thorough job at a reasonable price Very satisfied

Very knowledgeable tech and great customer service experience.

Within our price range, quick service, left no mess!! Also identified other serious issues with a second flue we didn't know we had. Grateful for the peace of mind that comes from a thorough inspection.

Tech got annoyed when he could not up sell me. Then I think he did a bad job.

The damper was forced open a little too hard and got it off track and broke a piece inside. . The young man did not even tell us. We had to contact the office and he came back out. Just said he could not fix it and would ask someone he knows. He left and never got back with us. Do not represent a company, break the damper and not tell us, and pretend you know how to clean a fireplace and offer safety inspection when you cannot fix what was broken. If you work on fireplaces, you would know not to force the damper open and cause an issue.

They did excellent work on my wood pellet stove

Great job

A tech that was very nice came to my house to troubleshoot a gas fireplace that would not fully light. On the call I received, I was told that there would be a $149 service charge and if the suspected flame sensor component was faulty, they would have to replace the entire unit and the cost would be about $450. Seemed reasonable to me. After the tech finished troubleshooting, he diagnosed a bad orifice. Sounded accurate to me. Later that evening, I received a message that the repair would cost $795 (on top of the $149 that I already paid for him to diagnose the problem). Knowing a little bit about how gas fireplaces work, I called them back and left a message asking them to explain the charge to me since it seemed high. As of me writing this review, I have not heard back from them. I did my own research and found that an orifice for a gas fireplace runs anywhere from $10 to $12. I rated them high on quality because the tech diagnosed the problem somewhat correctly. After looking at the fireplace myself I realized that he was correct about the orifice being the problem, but an orifice cannot really go bad since it is just a small, restricting hole in a piece of metal, but it can get plugged. Once I cleaned out a spider web from the tube leading to the orifice, the fireplace works as normal. I have no choice but to believe that once they visited my house, they saw an opportunity to significantly overestimate the cost of the repair. It took me 30 minutes to take the components apart, remove the spiders web, and put it all back together. Be cautious if you choose United Home Cleaning Services.

On time professional

Prompt and very professional.