About us
Business highlights
20 years of trusted experience
Services we offer
Amenities
Senior Discount
yes/ask for details
Accepted payment methods
Reviews
4.34 Reviews
Showing 1-4 of 4 reviews
Sara M.
06/2016
appliance sales
 + -1 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
Sara M.
06/2016
carpet installation
 + -1 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
Melanie B.
08/2007
water heater repair
 + -1 moreI needed to replace my 12 year old water heater, so I called Home Depot and within about 15 minutes had spent $1100 on a new electric 50-gallon GE water heater with installation and a filter. If anything didn't fit right plumbing-wise, that was going to be another $150 extra, and the stand I needed to raise the water heater to get it up to code would be another $150 (not included in the $1100), but they were going to do it the next day at my convenience. When they showed up two hours late, they didn't have the filter and they stated that I should already have it. I asked them how I should have it as I had ordered and paid for everything by telephone. It was obvious they just realized when they arrived I had ordered one. So they did nothing, left and said someone would call me between 8 and 10 the next day to reschedule. At 11:30 I got a call saying they would be out between 6 and 9 PM that Friday night. I canceled the whole thing and had to argue to not be charged the $75.
Description of Work: No work was performed because the plumbers showed up 2 hours late and without the whole house filter I had ordered, so they left and said I could reschedule for the next day and not to worry they would try to not charge me the $75 trip fee for them having to come back! They could have run to Home Depot (10 minutes away) and gotten the filter and returned, but instead they wanted to reschedule for the next day. Must have been a football game on or something, and they tried to blame me for not having the filter already, when there was no way I would have it having ordered everything by phone. VERY unprofessional.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$1,100
JOY M.
01/2006
water heater repair
 + -1 moreSad to say, this was a typical Home Depot experience: no sales staff when & where they were needed, & then uninformed staff when they were found. It shouldn't be this difficult to spend $800.
Description of Work: I needed a new water heater installed. I went to a new Home Depot in Spring Valley. There was no one in the water heater department. I found someone in another department, who agreed to try to sell me a water heater or find someone who could do so. Back in the water heater department, a now on-duty staff member said he wasn't the best person to talk to, I should go to the person at the Pro desk up front for the best information. I went home instead.
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness | |
| punctuality |
$800
Contact information
8400 KATY FRWY, Houston, TX 77024
www.homedepot.comService hours
Sunday:
8:00 AM - 7:00 AMMonday:
7:00 AM - 9:00 AMTuesday:
7:00 AM - 9:00 AMWednesday:
7:00 AM - 9:00 AMThursday:
7:00 AM - 9:00 AMFriday:
7:00 AM - 9:00 AMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Water Heaters,
Appliance Sales and Installation,
Carpet Sales and Installation
FAQ
HOME DEPOT is currently rated 4.3 overall out of 5.
Sunday: 8:00 AM - 7:00 AM
Monday: 7:00 AM - 9:00 AM
Tuesday: 7:00 AM - 9:00 AM
Wednesday: 7:00 AM - 9:00 AM
Thursday: 7:00 AM - 9:00 AM
Friday: 7:00 AM - 9:00 AM
HOME DEPOT accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, HOME DEPOT does not offer free project estimates.
No, HOME DEPOT does not offer eco-friendly accreditations.
No, HOME DEPOT does not offer a senior discount.
No, HOME DEPOT does not offer emergency services.
No, HOME DEPOT does not offer warranties.
HOME DEPOT offers the following services: ROOFING, SIDING, PLUMBING, CABINETS, TOILETS, FAUCETS, ETC.
Contact information
8400 KATY FRWY, Houston, TX 77024
www.homedepot.comService hours
Sunday:
8:00 AM - 7:00 AMMonday:
7:00 AM - 9:00 AMTuesday:
7:00 AM - 9:00 AMWednesday:
7:00 AM - 9:00 AMThursday:
7:00 AM - 9:00 AMFriday:
7:00 AM - 9:00 AM