DOOR MASTERS OF TEXAS

Did an awesome job replacing my front entry door and casing. Very professional throughout the entire process from ordering to installation. Highly recommend. No complaints.

The experience was a nightmare. We would never,, ever recommend using this business to family or friends. If you are purchasing a new door from this business, be sure you read the fine print. There is no satisfaction guaranteed. So, buyer beware!!! There is a hefty restocking fee of 35%!!!!! The door Cole, manager, ordered for us did NOT take the stain uniformly. The wood panel at the bottom stained almost black compared to the rest of the door. The reason was NOT the light as Cole tried to tell us, it was the wood grain which was completely different from the rest of the door. So the door was a defective product. Even Cole could see the problem, but he told us the door met his standards. Obviously, his standards don't include customer satisfaction. Please look carefully at the stain job on the doors in his showroom, particularly the second room. You will see lots of doors where the staining is not uniform... often it is the bottom middle panel which is the problem. Cole was not willing to order us another door. Instead, he gave us 2 options: keep the door that we were unhappy with and pay the balance OR refund us our down payment minus the restocking charge of 35%. 35% restocking is outrageously high, given that Consumer Reports indicates that most reputable companies charge 15-20%. Consumer Reports also stated that most companies waive restocking when the item is defective, which was clearly the problem with our door. By the way, Cole also charged 35% restocking for the door handle which had not yet been delivered to his shop and then charged sales tax on the restocking fe. WOW!!! So, we walked away with nothing while he pocketed over $500 AND now he gets to sell the door again to some other poor soul. Cole claimed he is out money. REALLY???

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We coudn't be happier. Not only was the sales staff extemely knowledgable, but the manufacturing process was completed ahead of schedule and installation set with a reasonable time frame. The installation was flawless with respectful and professional contractor selected by Door Masters. A 5 star experience!

They delivered the doors, one was perfect, the other two were the wrong color. They hung the doors and I called them immediately letting them know the color was wrong. I was shocked when he said, “It’s your fault, we are not responsible.” We spent $7000 dollars on the door. We drove out to the company and offered to pay again to have them fixed. He refused and said that it was my fault and wouldn’t do it. He told me that we don’t correct color but we have someone we can send out. I said ok. This kid comes out with a can of home depot stain and a can. I paid him $325.00, but it still looks terrible.

The showroom guy was helpful and friendly.  The installer was very professional and friendly.
Installation was easy.  The gentleman showed up punctually, he was courteous and neat.  He explained what he was going to do and did it beautifully.  He checked everything thoroughly and made sure to clean up everything before he left.  
Very professional job and we are thrilled with the outcome.  
I must say, I am surprised at the earlier review.   I would absolutely use Door Masters of Texas again.

It was a miserable experience.

The installer, Charlie, arrived as promised. And it took a full day to do the work. The sill drained toward the house. The door would not close squarely.   Caulking was falling off and smeared on our flagstone walkway.  The edge of the door was cracked at the lock mechanism.  The lock mechanism was not flat against the door.  And the finish on the edge of the door was done poorly.

The store owner came over to the house and he was condescending to my wife.  He said the crack in the door was surface deep and he would not replace the door. He stated the finish on the edge of the door was satisfactory and they do not warranty finish work. And he promised to provide a half moon trim piece above the door.  I told him we would think about it and get back to him.

I called the store owner to have him correct the problems and he did not return my call.  I finally sent a letter but received no response.  Then contacted an attorney and then the installer called back. 

Charlie repaired the sill, squared up the door, realigned the lock, and refinished the edge of the door.  He came back several times and did everything he could to resolve the problems.   Charlie's earnest attempts to fix the problems was the only bright spot in this otherwise miserable experience.

Finally I called the owner about the trim piece above the door and he refused to provide it.  In the end I had to hire my own carpenter to finish the work.

Pretty good. The person who installed the door was friendly and skilled. The only thing I was unhappy about was after the sill extender was installed it was "wavy". I called and asked that the workman return and either fix or replace it. I was told he was on vacation for 2 wks and would come back when he returned. I never heard another thing from either him or the salesman. I just let it go because I was too busy to deal with it, but I feel they dropped the ball on their customer service after we paid the bill.

I first saw Door Masters in the paper with a big weekend special going on so I looked them up in Angie's List to see if they had any bad marks against them. They didn't, so we went on in. It looks like now that they have a great big sale every weekend but just on different items. In the end, I think that all the pricing comes out the same, not really so special. We like our door and they did a very good job.

Very good! My appointment was set for 11:00 am they called indicating they were ahead of schedule and arrived around 10:30. The work was completed in one hour and 30 minutes. The work was excellent and I am very pleased with the results. The door was ready in one week ahead of schedule too.

We were extremely pleased with our experience with Door Masters of Texas. The showroom was our first encounter with the business and it was displayed with numerous door choices. The sales people were willing to let you look around and had answers for you when you were ready to make a decision whether to buy or not. At no time were we pressured by any sales person. When it came time to install the doors the installers were very knowledgeable and expedient. I would recommend this company to anyone looking for doors for their home.