DESIGN HOUSE INC

"Unfortunately, a great site such as this, which helps businesses, can be abused, for whatever reasons, and on occasions such as this, incorrect information is given. We are particularly disappointed due to the fact this is our first negative review and we pride ourselves with excellent customers service (not to mention going above and beyond for all our clients, and this particular clients levels of needs). We must clarify this negative & inaccurate review and to do so we pulled all our records and facts which we can list for you. After numerous interviews with us, we gave the Walkups a letter of agreement on June 20, 2011 and it was not signed and dated until Sept 9th, so the Aug. date is incorrect. Also, the "$1500 deposit" is not accurate; it was a $1000 retainer to be applied on the final invoice. The first meeting with them was on Sept23 and they provided us with a spread sheet with a $5000 budget for the living room. Wanting a rug, possible side table, art, accessories… We responded a week later with layout options & pricing on different rugs & furniture. The 2nd meeting was on Oct 10 and we went over the options. We had to find a 10ft x 14’ rug to fit their budget and after showing them all the moderate priced options, they did not like them so, on Oct 13th we sent a rendering and price on a custom rug we had shown them. Oct 18, we presented new options on rugs, furniture, chandelier & pricing options. Nov 3rd, we ordered a sample of the custom rug and gave them the lead time on the “strike off”. They had not made a decision and we explained yarn stocks, lead times & that pricing can change at first of the year. As for the art selection, we had a large piece arrive to the showroom damaged but they liked it so we ordered a new one and being that it was hand painted they didn’t like the new one as much so we offered to repair the original piece at our expense. We responded calmly & patiently to their demands, indecision & endless emails but it became clear that we needed to terminate them as a client. We did so only upon completion of what we agreed to do and after fixing the canvas they liked, and installation of the rug. I should point out the charges were $1550 for a 3 month design fee with the $1000 retainer applied to that price. They also received a $800 piece of art for $375 and a $6000 rug for $4100, so their savings alone paid for the design fee. We are disappointed in this whole experience and regret that it comes down to responding to negative and false claims."