A Better Tripp Moving & Storage

Appalling! Salesman was very pleasant and thorough when he took a personal inventory of my home. Special boxes/crates would be provided for my two flat screen TVs and some large paintings. I received a quotation in writing that seemed reasonable compared to some phone quotes with other companies. I was advised that they wouldn't remove paintings or TV screens from walls so had to hire handyman to carefully remove TVs and disconnect them. Moving crew arrived on time to pack. They were careful with breakables and finished on time. I provided cold drinks to the crew. They did not have boxes for flat screen TVs. I was under the impression that the packed furniture would be moved that night and stored in the moving van for an early start next day. That didn't happen. Packed and taped furniture remained in the house overnight. Perhaps a misunderstanding on my part - I let it go. Crew arrived early next morning. They were unprofessional, noisy (it was early a.m.) and the supervisor wanted to discuss his personal wife/girlfriend problems and seemed interested in my marital status. I provided pizza lunch and cold drinks. They still had no box for my TVs and suggested I transport them in the back of my small car. I refused and tried to reach my salesman or supervisor via phone. No-one was available for me. I pressed them to pack my TVs properly and got "attitude." Eventually one man made up a box with pieces of cardboard taped together and assured me he would personally hold it in the truck. They had misjudged the size of truck needed and instead of doing it in one trip, we were required to do it in two. They refused to take toll roads (quickest route) and instead took twice as long on back roads. During the journey, a metal floor lamp was broken in half. My dining table was assembled incorrectly and I had to hire a handy man to put it together properly (two pieces). After a couple of month of almost daily phone calls, they picked up my broken lamp and managed to fix it after I initiated a formal complaint with the Better Business Bureau.

I waited until now to submit my report to make absolutely sure that everything was intact and not broken then hidden as some movers will do. This is an exceptional moving company in my opinion.

They were extremely friendly. They put us to ease. The leader was Manny. They were very efficient. We had one little bit of damage. That wasn't during the move. It was during the reinstallation of the mirror on our dresser in our new home. Manny out of his own pocket had it restored for us so you really can't even tell that the wood around the mirror was damaged.

Renee was a lot of help when trying to schedule and get an estimate. She was kind and outgoing. The movers showed up two and a half hours later than anticipated. There was a slight language barrier, too. Communication was not cornerstone of this move, to say the least. BUT, the guys worked very hard and moved several very heavy items upstairs. We even had a sofa that they hauled upstairs and it wouldn't fit through the doorway to the bedroom, so it had to come back downstairs. :-( There was one mark left on the wall from moving a pinball machine upstairs. I didn't ask the company to do anything about this because I think it will come off with a magic eraser. Moving is so expensive, and hiring movers by the hour is so hard because it is so easy to feel like they aren't moving fast enough. I am not sure this was the most efficient crew, but they weren't too bad. All in all, they got the job done. And that's all we could really ask for.

I chose this company because of the glowing reports and because they were listed in the piano moving category. Good: they were able to move us at almost a last minute request, polite workers, worked hard, office staff caught a small over-charge and refunded it. Concerns: several people from the company called the day after we arranged the service and it seemed like there was so much confusion over who was supposed to call me and about what that I finally asked if they were paid on commission -- contact is a good thing, but I was at work and it was disorganized. They asked me how big a truck I needed. I had no idea what kind of trucks there are, so I described what I needed to move. Fortunately, they were able to send over an employee to evaluate what we had. Piano moving ... no special equipment, just strong men and wrapping. I basically held my breath. Overall decent experience. I might or might not use this company again; I would do more research into piano moving.

Renee provided great service throughout the process. The estimate was easy to understand. The moving boxes and packing materials arrived a month early as requested. One crew moved cubicle panels and assembled them in the new location two weeks early. The actual move date was June 4. The crew showed up 15 minutes early. The lead explained the order and how the printers and glass furniture tops would be packed, and then the crew started. One office building had only a hydro-lift from the basement to the ground level and the other had a regular loading dock. Great service by both the cubicle crew and the moving crew.

This is the WORST HOUSTON mover! I moved the blocks in downtown Houston and the move cost me twice what any move has ever cost! I used them based on their advertised "high rise moving firm" and they could not move a roach out of a matchbox! The crew could not read labeled boxes, ie master bedroom ended up in office! MOVERS CANNOT READ ENGLISH and DO NOT LISTEN TO DIRECTIONS! WHAT IS USE OF HIRING A FIRM TO MOVE IF THEY PUT CONTENTS IN WRONG ROOMS CAUSING YOU TO REMOVE THE ITEMS PAID to HAVE MOVED! USELESS BS! Directions: I had two carts full of items to be put in my auto for transportation, ie MAC computer, printer, plants, fragile items and I pointed this out initially with DO NOT TOUCH instructions. Hour later, the crew chief has the OFF LIMIT CARTS loading them up! My MAC COMPUTER W/O BOX being loaded, I was ANGRY IMMEDIATELY and the wheels fell off after that show of ignorance. They brought plastic to wrap furniture and NEVER WRAPPED ONE ITEM and messed up focal pieces really bad! I have seagrass barstools, focal point of a DT Loft, and they are not remotely brand new after a move of ten blocks! Movers lost the ONE box of cabinet items, LAUNDRY SUPPLIES WAS LOST, I let them carry for me as I carried all cabinet items myself so that clean up could be done. My $65 worth of laundry cleaning supplies ALL CAME UP MISSING. I replaced those yesterday thus the price is very fresh. I had equestrian items that also came up missing and they were the very last item moved from my loft to move truck and I never saw them again! I have two riding crops for horse riding and they are not in new location and they are costly items to replace but my riding lesson last week with w/o crops! The CS rep was great, high energy and great telephone voice but to have spent $750 moving ten blocks, have $300 worth of furniture destroyed, a riding crop, valued at $155 10 years ago, come up missing and the $70 worth of laundry supplies lost means this move cost me $1200! THIS MOVER IS THE WORST IN HOUSTON, TX! If I had a complaint like this, with pictures provided, any decent provider of such a service would discount the fees paid and refund to me the cost of my move or a portion of the wasted money spent.

Renee was professional to deal with from start to finish.

The company did an excellent job. All fragile items were well wrapped and boxed, all furniture was securely wrapped in blankets and then plastic wrap before it left the house. Nothing was broken or damaged. They placed all the furniture in our house which included carrying a very large and heavy amoire upstairs. The entire job was completed one day. The price included full coverage insurance (no deductible), but it wasn't needed since nothing was damaged in the move. I was very happy with their service. I would highly recommend this company if you have moving needs.

They were kind of late to begin with, but once they got here they did a good job. They were responsive. I would use them again in the future if need be.

The experience was excellent, and we highly recommend them.

We had an estimate for 3 movers for 3 hours. They showed up on time and moved at a fair pace, I never thought they were wasting time. The move ended up taking 4 1/2 hours and $100-150 more than expected. They were curteous and asked where we wanted items, nothing was damaged. I just wished it wouldn't have taken so long. Although may be it was our fault, 95% of our boxes were medium size as opposed to large or wardrobe boxes. Most likely would use them again.

Everything went fine. They were very fast and efficient. They were also polite and easy to get along with.

Everything went well. A 24' truck and three men, Took from about 8:30AM to around 2:30PM but everything made it where it needed to go, They unhooked the washer and drier and reinstalled them at the ex's. No damage and everything made it. Good guys, very professional.

They were punctual, efficient, and polite. I believe we had one or two very minor dings on something, but that's to be expected with any move. They did a great job packing up the kitchen -- not a single glass item was broken. They were also very careful with the furniture. The same crew was present for both moves, which indicates to me at least some level of low turnover. They were a breeze to work with and I wouldn't hesitate to work with them again.

The team did a great job. I was moving from my Galleria condo to my fiance's home in NW Houston. We first had to move everything out of the condo then stop at my storage facility to pick up additional furniture. Once we arrived at my new home, everything was unloaded then furniture items and boxes belonging to my fiance were moved back to the storage facility. It was a complicated move but the crew took it in stride and made what could have been a very stressful day into one that went off without a hitch. Thank you!

The move was a total of 8 miles, but still took 10 hours. The guys arrived on time, had all the material they needed and worked as hard as ever. I was very impressed. We have not moved for 16 years so I was expecting the worst. I hope we don't move again for a very long time, but if we did I would call Tripp Moving. I have already recommended them to a co-worker.

This was a wonderful experience. I would (and did) recommend A Better Tripp, Bill O'Niel, and these guys to move my family. They called to confirm, showed up as scheduled, worked non-stop, and moved everything with care. As an example, without being asked, the guys put pads on and wrapped every single piece of the brother-in-law's wood furniture before moving it. I had been worried about having a big issue if anything was scraped, but everything was perfect. Besides the normal stress of moving, both these moves had different emotional issues involved. The primary "customers" each had special needs. The guys from A Better Tripp, starting with Bill, used tact and patience and really worked well with the family. I don't know how that factors in when picking a moving company, but it was really a great help to me. Their pricing was very competitive with other companies I contacted. I really feel like we got VIP premium service for a very reasonable price. I've relocated my family many times over the years, so I've contracted and coordinated many moves. This was absolutely heads and shoulders above any experience I've had with moving companies. I give them an A+.

They arrived at 7 or so and after we discussed our options on time and space and underestimation we got to work. Everything was moved that I wanted moved and put in the correct rooms and set up and wired in and everything. They went the extra mile on the refrigerators in the garage and the freezer and everything. They were great. I think we had two trucks and should have had three but we managed.

I thought the move went smoothly. The only mix-up was the arrival time at our storage facility. The crew chief said the moving truck would be there on Wednesday or Thursday. They actually showed up on Tuesday. Fortunately, we had planned to arrive on Tuesday, so we we able to meet them. My wife was upset that one of her yard statutes was broken in the move.

A Better Tripp took great care in wrapping all of our furniture in plastic wrap and blankets to protect it and even told us that we should transport a few small items ourselves because, even though they were carefully wrapped, they could have been damaged in the moving truck. They covered the floors with cardboard to protect them. Overall, they took care of our belongings as if they had been their own.

They were flexible. They were very helpful, thorough, and got everything moved out just fine.

The guy?s name is David Tripp. I got them from Angie?s list. We transferred goods which were in a one bedroom apartment. The goods consisted of one bed, one table and a whole lot of boxes. We disliked the attitude of a worker called Doug. He showed up four hours late in Washington DC causing my daughter to miss her flight. She was moving back here. It was extremely stressful for her. She was moving back here because of health reasons. She spent most the time crying because they didn?t show up. When they did show up, they didn?t finish. So they had to come back the next day and again they came two hours later. They were just down the street and they called, but showed up two hours later. My daughter knows the area quite well and she knew how far they had to drive from there. Each time Doug went on asking if we were going to report on him because the van got stopped by the police since we didn?t meet all the requirements, so we got fined and we got tickets. When we got here he was not pleasant. When he arrived here we had some friends come over to help us. They knew Spanish. Doug didn?t know Spanish, but the other workers knew. So they were complaining about him to my friends in Spanish. They were saying how angry he is all the time about something and how negative he is. I had to ask them to put a covering on my entrance hallway when they came in, or else they would not have done it. They taped all the boxes together. They came over, and scratched and damaged my steps. We just had it replaced the month before. I also asked him to put a covering on my steps and he said it?s too late now. The workers were excellent, but they hardly spoke in English. Doug was difficult to work with. We had to insist on everything. Overall it was an extremely stressful experience. I asked them to open the boxes but they did just a few of them. All the rest are sealed. I would not use their services again in the future.

I was impressed with Renee at the office who provided the quote. Very nice and personable. My first thought was that the quote was too high, but I continued based on a friends experience and also knowing that a phone estimate was just that - a general estimate. It probably didn't help that I made my house seem a lot bigger on the phone. The day of the move the movers showed up on time, were extremely nice and introduced themselves immediately. I showed them around and they got started and went to work wrapping and protecting all the furniture and valuables. The care these guys took wrapping and prepping was impressive. That they did it and still were moving at a good speed was even more impressive. They were upbeat and cracking jokes with my wife and I, too. It really helped take the edge off and made the whole experience more enjoyable. They finished in a reasonable time and the final price was lower than the estimate. I have never been happy moving, but this is the closest I think I will ever get. Not having to supervise the movers or worry about your furniture and valuable is a huge plus during a move. We aren't finished unpacking, but so far everything has showed up exactly as it should. The only reason I am writing this review prematurely is because of how impressed my wife and I were. I will definitely use a Better Tripp in the future - I was extremely satisfied.

Movers showed up right on time and were cordial and efficient. Took very good care of my furniture and were careful in making sure everything was wrapped and protected. The same movers showed up on time the next day to unload my furniture in Dallas and did a great job situating my furniture where I asked. More expensive than some of the other quotes I received but I think it was worth it.