Diamond Quality Services

Worked on two AC units on my house and hired to work on rent house too. He spotted a potential problem on one home unit. Explained it wasn't critical but will be, repair was inexpensive and seemed the right thing to do. No pressure just honest evaluation. Same with the rent house. He checked it out including looking for evidence of tenants misuse or abuse. His conclusion was that the tenants were doing a very good job of changing filters. Tenants get a free dinner and I didn't have any repairs from abuse. Everybody wins.

Do ask for the owner, Scott peterson.

They were very professional from start to finish. We were abe to schedule an appointment easily and quickly. They showed up on time and discussed all their findings in detail with us. Our AC units were very old and we had a lot of issues with them the previous summer. They recommended several thousand dollars in repairs but also mentioned that it might be better to simply replace the system if we could. We asked them to quote the replacement. They had to send a different person out to perform the assessment and offer a quote. We had one other company come out and give us a quote as well. Ultimately we chose the other company for the replacement.

We had some initial communication problems, but I was at least as responsible as they were. Once the scheduling issues were resolved the work was done quickly, professionally and to my satisfaction. I would not hesitate to use their services in the future.

For starters, the workmen were almost 2 hours later than they said they arrive. It took all day for them to get the insulation into the attic. The workmen seemed unsure about what they were doing, and they left bits of insulation all over my front walkway and in the hallway where the attic access is located. I had to clean it all up. Approximately 60 days later, the drip pan from my air conditioner overflowed causing damage to the light fixture and ceiling in the bathroom that is located under the air conditioner. After calling a local plumber who came to assess the damage, the plumber told me that he dug out the blown in insulation in the drip pan and told me that the insulation caused the drip pan to overflow. Since I have lived in my home for 30 years without ever having had a problem with the a/c drip pan, I agree with the conclusion to which the the plumber came. ( I provided Diamond Quality with a copy of the bill that I received from the plumber.) Diamond Quality came to my home to inspect the damage and told me that the problem was not their fault. I do not believe them and now I have a damaged ceiling and a ruined light fixture (where the water poured through) in my bathroom. Since I am retired and on a fixed income, I am unable to pay to get the damage repaired at this time. I cannot recommend this company for the installation of attic insulation.

The experience was great from start to finish - the lady who answered the phone and set up the appointment was so kind, and the work was done quickly and efficiently.

Excellent - they were punctual and polite

I was having intermittent furnace issues. The first time they sent someone out, everything checked out OK. A few weeks later, the furnace started acting up again. I called them and they sent someone out in a couple hours which I was very pleased with. The technician diagnosed the problem and put in a new furnace control board. Per the invoice, the second service call ended up costing: Board cost - $75, service fee this visit - $335. Took about 2 hours. I spent the better part of $500 in two visits to get my furnace repaired.

My appointment was set for 0900. At 1015, I called because no one had arrived for my appointment. The receptionist stated, "let me call and see where they are." The receptionist called back, telling me that they had a 2 hour window from my appointment time. Nothing about this 2 hour window was mentioned by this company on Angie's list when I purchased the service. Nothing was mentioned about this 2 hour window when I called to set this date and time for the service. I made other plans that morning; and did not have a "2 hour window" in my schedule. So, at my request, I cancelled the service and received a full refund. FYI--around 1400, I received a call that Diamond Quality Services was "on their way" to my house--even after I had cancelled the service at 1015. I feel this was a matter of miscommunication all around; not a justment on the quality of this company's service.

There was a little mix up at first making a connection due to transposed numbers in our phone number. After calling them to follow up they were quick to schedule an appointment immediately. The technician was prompt to arrive and very courteous as he went about inspecting the heating systems. He thoroughly explained the work he performed. I felt like I got good service for the money.

It went well. The owner and Rita are very nice and responsive. I wish I had gotten a little more detail regarding the needed repairs. I would use this company again, but request additional information about the needed repairs next time.

Exellent, I would definetly use them again.

They were prompt and courteous, completed the job to my knowledge (don't know much about ac/heat ).

Very professional in their approach. Addressed all our questions to our satisfaction. Completed the work promptly and took care of the dust accumulation in the vents. Made sure that they cleaned up after the work.

The technician showed up right on time and was very polite and got right to inspecting my 20+-year-old AC system. After he was done, he came and told me that the system was indeed old, but working just fine and there was nothing that needed to be done to it. I felt he was very honest and straightforward, and I appreciated that.

The gentleman that inspected my furnaces was great. He came out and did a full inspection of my two furnaces and found nothing wrong. Normally, a company will find something to charge you for (even if it not needed), this was not the case with this company.. Will use again. Thanks

Prompt and courteous service. Checked out the heating system.

I purchased a Big Deal for a heating checkup. The scheduling couldn't have been easier. In fact, they were prepared to come the same afternoon I made the purchase! I wasn't available that afternoon, but they were able to accomodate my schedule with no problem. The technician arrived as scheduled and performed the needed check. He fully explained everything he did and completed the work quickly and professionally. I will definitely use their services again and would highly recommend that others do the same!

Called ahead prior to arriving. Spent a lot of time evaluating our AC system, then took time to explain in detail how he understood the problem, offered options on how to solve the problem, looked into our mfg warranty to reduce our out of pocket cost. Was very professional. He worked with us to try to save us money.

They were easy to deal with from the appointment, showing up on time and completing the job. Aaron and Scott who came the second day to fix the heat downstairs were very informative and patient in answering my questions. Highly recommended them and will gladly used them again this summer for m y AC tune up.

On time...Fast friendly service...

Very smooth from start to finish.

Checked units and found everything ok except small amount of freon needed to be added. Overall good experience. Good value.

It was okay. The scheduling was not the smoothest. In another case, the big deal vendor contacted me even before I contacted him, which I really liked. But in this case, I had to call. When I first called Rita, I was told that they would only come to my area (Plano) only on a couple of days. When I said that I thought service would be performed on a first come first served basis, I got a reply that kind of gave me the impression that I could cancel the service request via Angies's list if I wanted. Any way, I went ahead and scheduled. On the morning of the scheduled day, when I called, I was told that I was not on their schedule. Apparently, Rita was out of the office when she answered my phone the first time, and gave me the scheduled time, but had forgotten to put it down in her records. She initially pushed back somewhat that I probably called out of office hours (which was not the case), but later acknowledged that it may have been her mistake, and she was anyway kind enough to give me the first appointment the following day. The guy who came took a look, said everything was okay except that freon was low, recharged some freon, and said that I should start getting cool air. I ran the A/C for some time, but there was no cool air. So, I called again, and again initially I got some pushback that they did what was part of the tuneup and they could not do more. But they said everything was okay and that I would get cool air, which I was not getting. Rita then scheduled for a senior technician to visit. The second guy who came obviously seemed to know what he was doing. He checked the unit, and saw that there was some insulation covering portions of the evaporator that it should not. He quickly removed that, and put some duct tape, and I was getting cool air again. In the end, things were okay, but the process was somewhat tedious.

great service Fast On Time