Diamond Quality Services

They were punctual, courteous and thorough. Since our initial experience with Diamond, we have contracted to use their services again - and once more, they were stellar

They provided wonderful customer service and worked with both me and the renters to schedule the necessary appointments. I will use Diamond Quality Service again without hesitation!

The guy that came up was really nice and did everything nicely. However, they wanted to me to get something else for more money, but I opted not to do that. The work that that they did was pretty decent, but that night I realized that the A/C was not working. I called them in the morning and asked them to come immediately to fix the problem because I have three toddlers and it was around 85 to 90 degrees. They said that the guys were booked up and they can't get anyone out. I ended up calling one of the previous A/C people that I worked with and they found that Diamond Quality Services people forgot to turn on the power switch after they unclogged the pipe. I called them back and said you should compensate me as I ended up paying for a second call to have someone come out because of your fault, but they said we were going to get someone up there, but we couldn't and you chose to go with somebody else, sorry we can't do anything about it.

The Big Deal took care of the service call and inspection but there were additional charges to actually fix the problem. At first we had a small mix up - they sent the guy out to do the inspection, but he wasn't told about what the problem was so he didn't have the tools to actually fix the issue at the time. He had to come out again, but when he did so everything was fixed and it was fine. The person I talked to on the phone apologized for the mix.

This contractor was excellent. New Years Eve Day... Heating system was not working. Called this company and they had a service repair person at my home with in an hour. The repair person worked on my system for over 8 hours and resolved the problem. We were only charged the service call price. I was amazed!!!!! I have used other Heating and A/C repair companies in the past and I have never had one to work so hard to resolve the problem and fix it with out trying to seel me a new unit or some type of maintenance repair plan. I was so very pleased with this contractor that I got quite a few of his business cards to pass out to friends and family. I would recommend this contractor to everyone.

My air conditioner was not functioning properly. They sent a technician who fixed the problem - a hose was loose in the attic. The problem occurred again within a few weeks - I have a VERY HIGH POWERED air conditioner that seemed to be blowing the hose loose. They corrected the problem the second time at no charge. I had no problems after that. I was very happy with the service and will use the company again. Athena Chavez

I have a specific dust problem in master bedroom so wanted to know about air duct cleaning. Allergies are a big problem. They were much more interested in telling me about extra insulation that they think I need. Really kind of downplayed the reason I called in the first place, telling me it was from rugs or clothing. Said I did not need air duct cleaning at all. I was disappointed. It seemed that their objective was not the same as mine.

Workers were professional, responsive.

The appointment went well. He showed up on time, looked at the sytem, changed the filter, added a pount of freon and was on his way. Since most of the work was instrumentation it seemed like a quick visit. Not rushed or as though he had somewhere else to be, just efficient. Overall this was a good experience.

The tech showed up on time and he was courteous and polite. I would recommend Diamond services and will use them again

He arrived to perform a check on the AC, said nothing was required, and no problems this Summer.

I walked outside when the young man arrived at my home and walked in the back yard with him, I explained to him, that I hadn't turned on my A/C unit yet, wanted to get it checked first. I asked him to explain why a unit would need freon and he informed me that it shouldn't unless there's a leak. There was no leak, but he did notice the compressor part was rusted and could perform for a while longer or I could replace it. He recommended I replace it and he had the part in his vehicle. I agreed and paid for the compressor. I would use this company again in the future.

Very well. The serviceman was here approximately 30-40 minutes, checked the furnace and thermostat and made sure it was all working properly. After he had finished working in my attice, he checked several vents to make sure that the air was flowing properly and was heating to the proper temperature. He was a very nice, polite young man and was a joy to work with. He seemed to be very thorough.

Great, very nice, professional.

They got to the house five minutes early and called ahead of time. Rita the manager is wonderful, accomodating and polite. They worked to get everything done and were very neat. We also had them to air conditioner work for us in the past and I will not call anyone else to do this type of work. I really trust them.

The sounded nice via email, but we didn't speak via phone.

The tech arrived late for the tune up saying that he had been held up at another job. There had been a few days that it seemed my air conditioner was not cooling as usual, and I wanted to make sure there was not a problem that could leave me without air in the middle of the Texas summer. He was here for only about 15 to 20 minutes. Other companies in the past have taken a lot longer for a tune up and air conditioner check up, but he assured me that everything was working fine and that he saw no problems that I should be aware of. Since my house is only 7 years old, I didn't question his findings and assumed that I the days the air seemed to not be cooling up to par was just the heat from wearing a neck brace due to a recent cervical fusion. However, within a couple of weeks of this perfect report from Diamond Quality Services and in the heat of a Texas summer, my air conditioner stopped cooling. I called the company back and explained they had just recently given my air conditioner a complete bill of health yet only a couple of weeks later it was not cooling. Since I had just paid for the tune up, I asked her to send a tech back out to see why it was not cooling. She told me she didn't have anyone to send and that she didn't know of anyone that sh could recommend. Very poor way to do business. I then called a company that I had used several times and should have used in the first place. (I bought the deal for the price - just shows you get what you pay for). They came out within 30 minutes and found and fixed the problem immediately. It was a problem that should have been found in the tune up if it had been properly done. I would NEVER use this company again and would certainly not recommend them to anyone else. I feel that they did not do what they were paid to do, and that I paid for a tune up that was not done properly and I question if it was even done at all.

I got a Deal through Angie's List for a tuneup of my AC with freon. It was a lifesaver. I'd had someone else come out and tell me that the system needed to be replaced but I could not come up with the funding to do it, so was looking for a company to just get it running enough to last the season. The guys at Diamond found a problem that no one else had ever picked up on, and even came back the next day when I had another issue that simply required a $10 part. It ran great all summer. Yes, I know that I will need to replace the system at some point but Scott was able to get an old system up and running. I would absolutely use them again.

They did nothing . Told me I needed freon removed instead of added. Really needed coils cleaned off and freon added.

The representative from Diamond Quality Services was on-time and seemed very knowledgeable. He walked me through the steps he would take for the tune-up and explained the indications he was receiving on an electronic gauge of a refrigerant deficiency in my unit. He added 2 pound of refrigerant for ~$120, which seemed on the high side. However, I would recommend Diamond Quality Services.

The service was fast, efficient and really made my summer perfect and without any air conditioning issues. Great job!

Inspection was on time. He was not very talkative, but did answer my questions. He said it was a winter inspection and did not cover the summer componets, like the outside units. Overall I was satisfied.

I couldn't have asked to be treated any better or more honestly. They gave me information others had not and corrected mis-information I had received from other companies. I will definitely call them the next time I need assistance with my heating/cooling system. James W.

They were punctual, polite, and gave me options on a small repair I needed. It was cheaper to do it right then rather than pay another service charge, so they made the repair at a very fair cost.

The service was satisfactory, I had a problem with the deal. I scheduled the service, and immediately I was able to get someone out within a couple of days. The technician could not perform his duties on that day because apparently my ac coils were frozen and needed thawing out. A couple days later the tech came back and perform his duties. The only problem about my experience was when the tech told me I need some freon added to the system. I contacted the office inquiring to why I was not receiving freon with my service. The lady explained that a turn-up did not include freon, the tech only came out to check and make sure all components were working. This was my problem. I did not know I was purchasing a ac checkup (which is what it is), I thought I was getting a tune-up (like you would with a car). To make matters worse, after explaining to her what I was expecting, she informed me that the freon deal was $10 more and I should have purchased that one. At that moment, I had to pay the normal rate for freon in order for the tech to add some to my system. Take it as you may, but I felt like she could have offered to go ahead and have the tech add the freon and I pay the different from the deal I had to the deal with the freon ($10 + tax).