Diamond Quality Services

I requested and appt for ac unit replacement consultation. I use only emails and texts so I used their website contact e-form. I asked for emails to be used for communication. Rita Cartwright emailed saying they must talk to me over the phone before they can even schedule an appt. I didn't agree that it was necessary but I still gave her my phone number. She never called! Ugh...So annoying!!

The tech arrived right on time and inspected the attic A/C unit to determine the best way to clear the drain line. He told me how he was going to do it by using compressed air to blow out the debris that had clogged the PVC. He brought in the compressed air tank and promptly had the line cleared. No muss...no fuss. He was here less than 30 minutes and the charge was $69.95 just for the service charge since he did not have to cut into the PVC to clear the line. Very professional and efficient visit. When we have future A/C work we call call Diamond again. Great experience.

He did the inspection and afterwards he said I needed a new a/c unit. I got a second opinion and they said that was not the case. He called a few times trying to follow up and get me to purchase the unit. I feel his recommendation was inaccurate. I did have him install an attic vent and was very pleased with that.

Addressed significant mold issue by replacing the plenum and new filter. Prior quote was not to our satisfaction as they only wanted to clean the mold and place lights for over 6x the cost. For additional cost we had Scott add refrigerant which we were never told was needed. This was additional cost and it is amazing how cool our home is now. We also opted to have him place a home air filtration system due to some asthma problems we are experiencing. While he did not push to sell the system he explained various options and was very reasonable and completed the job in a very timely and professional manner. When we called for the mold issue his receptionist Rita was extremely helpful and Scott returned our call promptly. Their professionalism in taking all forms of payment and following up with receipt via email is excellent. More importantly they are not in the business of trying to get you to join a club or membership in order to get services performed. We are extremely satisfied and highly recommend them.

We initially contacted Diamond Quality Services to have a condensation line unblocked. We decided to have them perform a tune up on both of our units. Scott, the owner, showed up within an hour of the estimated time, but had called 45 minutes in advance to let me know approximately when he'd be here. We also had him clean the units from the inside, for an additional charge. So far, it seems our AC is cooling more efficiently than it had been.

They immediately returned my call and set up an appointment the same morning. The technician arrived on time, was very courteous and professional, took time to explain the problem and his solution, did not try to do extra work to increase the bill, and refused to accept a gratuity.

They did a great job, I was very happy with it. I don't have anything bad to say about them.

They did a good job. They showed up on time. They found a part that needed replaced. They repaired it but they did not have the right part with them. They returned the following day to make the repair. The price seemed reasonable.

It went not so good actually. I was not happy, but they did refund my money. I had a clog in condensation drain of my air conditioning and so it was leaking into the hallway and I told them what was happening on the phone, but I purchased the deal that was tune up and all points check and freon refill purchased like that before my air conditioning condensation plugged up. It was just the timing of it when they actually got here that they had clogged up and so they were going to take care of that as well. So, I was happy, they did the inspection and they told me something that they recommended and then they said they fixed the condensation drain which they charged me $90 for it and then two days later it was overflowing and so I called another contractor actually I got referral from a friend and he came out and he worked on the condensation drain for several hours and he finally got it really unplugged it was prepacked in there whatever it was and he retested out my air conditioning for I told him what the other guy recommended that I pull out blower fan and clean the condensation coils and all that and he said right now your air conditioning seems to be right work as it supposed to be it is cool he said if you do that you can create more problems with the coils so it leaks and that is what the other guy told me. Your system is old I wouldn't mess with it until it and probably it have couple more years best with it before you need to replace the whole system so I called them back and they refunded my money. I would not use them again.

We have unusual circumstances in my house in that my mom who is housebound would have been difficult to move to a hotel. I had had the system looked at previously by another company who told me I needed a new outside unit. Frymire is my hero today. Yay and thank you guys.

It was an Angie's List Big Deal that I purchased. It was excellent. They were very nice, very timely, very clean. I have clean cut people. They were on top of their game, they knew the business. The service call was $59. We didn't need the duct cleaning and I appreciated him telling me that. My only concern was he could go ahead and service the A/C but he didn't do anything at all to the outside. That was kind of unusual. He seemed to know what he was doing but he never ventured outside to the outside compressor. I will use them again in the future but I will speak up because I didn't realize until after he left that he had never looked at the outside unit.

It went really well. They were prompted and professional. They also were very clean as they went. They didn't get one of the return air vents but that was my fault for not pointing it out. Also one vent in the master still looks dirty to me but I haven't gotten up there to see if it is paint chipped off or a dirty vent. I know they took it down and cleaned. Otherwise they did a great job and the air quality in the house seems better.

Diamond Quality Services continues to be the best experience I have ever had with a contractor. Scott and Rita are such fantastic and caring people, I miss them when we don't have HVAC issues! They are honest and up front about their work, and they will never suggest a fix that you do not need. For larger jobs, they always help me to understand if we are going to see a return on the investment, or if it's better to go an alternate route. I trust their advice completely, and feel so relieved to know that when I call Diamond Quality Services, they will get the job done right the first time, and for an affordable price. I can't recommend them enough.

I wasn't very happy with them. They came out and basically, the technician told me he couldn't put freon or anything in the air conditioner because it was too close to my pool unit. So we didn't do anything but we went ahead and hired somebody else and they had no problem putting the freon in because they said the air conditioner opened on both sides. It didn't just open on the side where the pool unit was, it opened on the other side, too. So that technician, basically, we just paid that money for nothing. They were doing just like a tuneup and he looked around. He did a few things but what it needed was freon he said, but he wasn't able to put the freon in it because he said it was too close to the pool unit. But like I said, the other man came right out and said the air conditioning unit you can get to it from either side. So he put freon in from the other side. Diamond Quality Services quoted me a few things that he thought I should do but I didn't do any of it because he couldn't do what he came out to do to start with. They got to me within two weeks. That was still a little bit of a wait. From what I remember, he got here on time.

Some of the ducts were not touched and didn't have the proper equipment to do some of the higher ducts.

My house is cool now hanks to Diamond! I love them!! The only reason I gave them a B for punctuality was that they were late to the service call...but I got a call well in advance letting me know they were running behind. So professionalism gets an A+ in my book!

The technician did the check up and came up with a report that stated that everything was OK and that my units did not need any more Freon. It was a bit confusing to me as the other company that had come before it stated that it needed. Also he said the units are clean enough hence would not need any cleaning. So, in a way I paid the amount just to see if everything is fine whereas I expected at least to clean up the units. I think you can get these services easily for $39 easily so paid much more than I should have paid but since I had purchased the coupon I was bounded to use it. Honestly, it was not worth the big deal, I would be much more careful to buy such deals in the future as this is third time it has happened that I bought the big deal for a service that was over stated and under served.

I selected Diamond Quality Service because they had good reviews on Angie's List. I would set the thermostat at 71 degrees but in the afternoon the house would even go as high as 80 degrees. I wanted someone that I could trust. I was very happy with the service. Brian identified the problem, the units were low on freon. He added freon and the units are functioning fine. I have the peace of mind that my a/c units are in good shape. I do not know about the cost as it is hard to compare just price without taking into account reliability.

Very accommodating from the start. Set up an appointment and I had to reschedule. The were very gracious about it. The technician arrived on time, very professional looking and did a good job.

Diamond Quality Services didn't do much, for the money I spent. I had problems with the air conditioner soon after that and another guy I got from Angie's List said Diamond Quality hadn't really done much. I was happy with them until we had some big problems, about three months after they were here. When the other company came out, they said it didn't look like they had checked very much, since I just had somebody out three months before and then I had some problems. That was his opinion, from the second company, that the first place hadn't done very much of a check on my unit. That's all I know, is from what these two different guys said. He acted like he was doing a lot, but he didn't seem to check everything out.

We have a new house and a noisy HVAC system. Diamond inspected and advised the intake vents were too small and needed to be enlarged to avoid the noise problem. Unfortunately, the cost was $3000, which we declined. So we live with the noise.

As always - Diamond Quality Services took such good care of us. We are always so impressed by their professionalism and prompt response to our request for services. We highly recommend Diamond Quality Services

I reviewed several providers before I picked Diamond Quality Services. I chose them because they seemed to focus more on the duct work than the ac, which is what I needed. The owner, Scott, came out and gave me a quote on the work. He itemized it so I had options. He was honest about the state of my ducts, but he wasn't an alarmist. He was obviously has a lot of knowledge about the ducts and the ac unit. FYI, he told me most ac companies will charge more for the duct work because they don't really want to do it. I have found this to be true. His quote was reasonable and I agreed with what he recommended. I set up a time the next week, their next open slot. They showed up exactly as scheduled. His workers are good, reliable, considerate, and hard working. It was a very hot day and they were up in the attic without even a fan from 8am to past 8pm. They stayed late to get the job done. Scott makes sure they are happy so they do good work and it shows. Scott showed up later in the day to check the work and talk to me. I know that the supplies and time required took longer than required by more than a little. Scott was very professional and stuck to his quote. A wire was stepped on during the insulation installation and Scott had to stay until 10:45pm to make sure he had found and fixed the problem and I was up and running. He is very conscientious and thorough. He clearly knew what he was doing around the ac unit itself, although it didn't need any work. He is exactly what you want in an owner and worker. I've already recommended him to my mom. I would use him again in a second.

Our downstairs unit suddenly stopped working. It simply would not respond to anything we did on the thermostat. We called Diamond. The lady on the phone was courteous and informative. She assured us that they would get the issue fixed. Within just a few hours they arrived. Our service person identified the problem in no time and even taught us a few maintenance tips. Absolutely stellar service. If only more service companies were like this!

The overall experience was excellent. They removed the coils and fan and requested my presence outside to view how they looked. They hadn't been cleaned in many years and were totally black. Once I went back inside they finished their work and asked me back outside to check them. They were like new pieces. They put the items back in the furnace, cleaned up after themselves inside and out.