Diamond Quality Services

My experience was fine. They were very thorough. Scheduling an appointment was good. They honored the Angie’s List special. They were professional and everything went smoothly.

Diamond Quality Services provided us with the best customer service and care that we have ever received from any company. As soon as we made contact with Diamond Quality Services we were treated like part of their family. The earliest appointment was given to us and they were prompt with a heads up call prior to arriving. The tech was extremely knowledgeable, professional, and courteous as well as friendly and informative. The customer service representative was knowledgeable, warm, understanding and both gave us the sense we were in good hands and no one was out to take advantage of us. We felt a total sense of peace with this company and knew we could trust their assessment..

We purchased a deal from Angie's List for diagnostic services. Decided to go with a different company that could serve us more quickly than Diamond Quality Services. They were polite over the phone.

I have used Diamond Quality several times. Always done a great job and they care about customer satisfaction.

This is the second or third time I've used Diamond Quality Services. They are fair, dependable, professional, and customer service-oriented. Last year it was to replace an evaporator coil. They never try to upsell me on anything, but I did not want to deal with trying to have Goodman replace my compressor (even though it was under warranty). I've been told by several friends that also had Goodman's that it's very hard to get them to do anything. I did not want to risk having no air conditioning this summer. Brandon, a very capable and knowledgeable young man, came out and confirmed it was the compressor that was going bad. I had had another contractor out previously who said the same thing, but they wanted to replace my entire system (3 ton-13 seer) with a (3.5 ton 14 seer) for $6700. Brandon assured me that a 3 ton would cool my 1875 square foot house just fine. I really didn't need a whole new system since I just had the evaporator coil replaced last year, so this saved me $3600!!! Rita is the lady who answers the phone. She's a GEM, too! She even called me later in the evening to follow up with me. Who does that??? Even though they had a pretty full schedule the following week, because it was my only unit and it wasn't cooling, she set me up for the following Monday (this was on Friday). Monday, Brandon and another associate showed up early. Unfortunately, it started pouring rain right in the middle of the installation, so they packed it up and were to return the next day. When Brandon showed up promptly on Tuesday, the shop where he had picked up a part, had given him the wrong size and it was after 5:00 by now, so he came back yesterday and finished up. It's working beautifully! AND, if you're able to pay cash, they offer a 5% discount! I can't say enough good things about this company and I have referred friends to them. This is a company you can TRUST!

Everything went well. Diamond Quality Services provided excellent service along with recommendations for additional work to enhance the performance of my A/C system.

I agreed to this work and he came out to do the repairs on Friday June 6th. That evening we had a huge puddle in our living room so I called and he came back out to try to fix the issue. Over the weekend we had no more leaks but this morning we have major water damage to the ceiling as well as warm air blowing out of the system. Scott refuses to come out to make the corrections to the installation or repair the damage to the house. PLEASE DONT USE DIAMOND QUALITY SERVICES.

They are so customer focused and an excellent company. They are very honest which is very refreshing.

Good. The freon was more than I expected and I wish they would have warned me. But good service.

We called Diamond Quality in panic when our old furnace gave out two days after we brought our newborn home from the hospital. The crew came out to install a new furnace and worked into the night to have us up and running, all the while sharing stories of their own kids. Every member of the staff is kind, knowledgable, and honest. We used them again two months later to totally overhaul our A/C system.

Can't speak highly enough of Diamond Quality Services. We new we wanted to overhaul our 20+ year old a/c system in our 1959 house. We got several bids from other a/c companies for how to upgrade our system and solve the problem of the temperature disparity in the two stories of our house. Previously we never could get the upstairs cooled, no matter what temperature we set the downstairs thermostat at. Every single company we got bids from had different ideas of how to solve the problem--most wanted to put in a 15 SEER system. After an initial inspection, our first technician said he wanted to come back after brainstorming with other technicians on the best way to solve the problem. A couple of days later, Diamond Quality explained that they did not think the square footage of our house constituted a larger a/c system, rather that the current 13 SEER size needed more room to breathe and a smarter ductwork system. They proposed adding strategic returns and ductwork and moving the condenser into the attic. After working with Diamond Quality on several small projects, we decided to go with them for our overhaul and I'm EXTREMELY glad we did. We now are able to separately control the upstairs and downstairs temperature, all from one a/c unit. Previously, we needed a portable a/c unit in the windows upstairs to keep the rooms at a bearable temperature, and now I have found myself adjusting the thermostat upstairs in order to not freeze out my daughter's bed room. We paid far less than we would have if we had let the other a/c companies put in a larger system, and I think we ended up with a far superior result. These guys know what they are doing! Every single time we've contacted Diamond Quality we've had a positive experience. I will use them for any project, large or small, and would highly recommend them.

The repair was scheduled for later in the afternoon and they called and said they could come in the morning (which was great!). The repairman noted that the unit was actually iced over and therefore he had to wait for it to thaw before running his diagnostic tests. It was another person who came back in the afternoon and he told us there was no problem with the unit itself. The filter was blocking the air flow. Since we replaced the filter the night before, it would start cooling down again after all the ice thawed. I really liked that the repairman was professional and very honest in his assessment. Would definitely use them again in the future!

They checked the system in the attic and the condenser outside. Were very polite and answered all question. Did not try to sell me anything.

We have used Diamond Quality before and they are easy to deal with and the technician has always been professional, friendly and punctual. One of the problems located by the technician could indicate the unit is coming to the end of its life, but there was no sales pitch. The technician performed a service that would keep the unit functioning and explained what to watch for in the future. Completely satisfied with the service.

Another reputable company who says they are #1 informed me that I was in need of a new A/C. I called around to get quotes (just to do my due diligence) and Rita informed me not to fall for this gimik. She sent one of her A/C Tech/Comfort Experts to our home and he checked our home out. I informed him of what other company tech had told me and pointed out the "problem/issue" areas. Well, to my surprise, I was informed of what I was told was incorrect. He described what this pieces did in response to unit and said there was no need to replace my unit at all. Thank you again Diamond for the honesty and for saving me 13k.

It went well. They came out the next day after I purchased the deal. I didn't spend anything extra. What stood out the most about them was the fact that they made me feel comfortable, they weren't trying to overcharge me an they did only the work that needed to be done.

The service was fine. There were no additional charges above the $275 of the big deal. They provided the service for the cost, and that stood out.

Diamond Quality Services did fine. There were no additional charges than the 69 dollars for the big deal AC tune up. The price of the big deal purchase was fine.

Their scheduler is very good to work with. They were on time and completed the job.

It was a good experience. They did what they were supposed to do.

The dust justed seemed to come back too often. I finally told my husband there has to be a reason and a way to fix the problem. I called and setup an appointment for Monday, April 7th for a proposal of work to fix the problem. We received quote onsite and requested work to be done. There was a window of time available on Friday, April 11th so I booked it. The guys were late but called to let us know they ran into an issue with what was supposed to be a 30 minute job that turned out to be a 2 hour job. The ducts in the attic were not sealed only bolted together. They sealed all of the ducts, capped the return vents near the floor and put in 2 larger return vents in the ceiling. They also removed an attic fan. These 2 men worked extremely hard, kept us informed of their progress and did an excellent job. They cleaned up after themselves so no leftover mess for us to deal with. It's early days yet but we can already tell that the a/c unit is not running as much. I would definitley use this company again.

The service has been good. They are pretty busy for routine appointments but they can get out quickly for emergency appointments. They stay very busy.

I lined it up for them to come out. They were quick to set up the appointment. I ended up having the company who replaced the unit a year prior come out so I didn’t use their service.

We were very pleased with the service. We felt they did a thorough job. I had several questions about the amount of dust we had due to the area we live in. They were very professional and did a great job. It took them awhile to get the job done and they made sure to replace the grates in the ceiling.

The initial call to schedule appointment was quick and pleasant. The tech showed up late and seemed in a hurry to leave. He did a initial check that seem to be to quick. He never went to the AC unit which is located in the attic, His only inspection was the compressor outside. Unfortunately I later found out that the main and back up drip pan where cracked. I did find it before serious damage to the ceiling.