Diamond Quality Services

The service was great. They honored their Big Deal and the price of $79. They were very professional. They are a great company.

After purchasing the "Deal" I was called by Diamond Quality Services and an appointment was scheduled. Technician was on time, professional, and answered additional questions regarding the unit. I will definitely use this company again.

Appointment went well. Guys came out and tested the AC then add new Freon. Another appointment was schedule to evaluate my AC system. Will need to purchase a new AC system.

Did a Good job. tech was Polite and honest!

Never during the estimation process or scheduling process did they mention that rain would cause the job to be delayed or cancelled. The part needing replacement is inside the house. Being that I had to take a day off from work to be home, it would have been nice to know that ahead of time. Since rain was predicted all week and especially at 100% the day before a simple phone call letting us know that it will likely need to be rescheduled would have been the courteous and professional thing to do. This is what my husband communicated to them about his frustration: Hi, please let me know the earliest you can reschedule. I don't appreciate having to take a vacation day to meet your crew, then be told an hour before scheduled arrival that you are not coming. I don't work on AC's, so all I knew was that there was something inside that needed to be replaced. If you can't do the work in the rain, then that should have been communicated up front when you were bidding the job, or at the very least when it was scheduled. I understand that you can't work in the rain. You said "We can't predict the weather", but the weather man can and yesterday afternoon called for 100% chance of rain today. Its not the job that was postponed that I am upset about, it is the total disregard for your customer's time, and lack of courtesy in timely communications. This was his response: I understand your frustration but I have seen this year where rain was not called far and we got it, and I have also seen where we have had 100% chance of rain on multiple occasions this year and have received nothing. We contact customers as soon as possible when we determine we are unable to meet the appointment. The earliest we call is 7 am give or take a few minutes. We do not have a disregard for our customers time. If you feel we treated you poorly I apologize. If I felt someone disrespected me and my family I would look elsewhere for service. Apparently they don't need or want our business, so we terminate our verbal agreement with them and are seeking other companies to do the work. I was hoping that picking a company from Angie's list we would have been assured a service minded company. Not with diamond. So someone else gets our $2600.

Cale came on time and he was friendly and professional. He did everything we needed in a timely manner. Great service and experience!

By far, Scott from Diamond is the most honest of any provider I've used on Angie's List. Why am I so happy with a company which was unable to solve my problem? Here's the story: Another AC company had said the one ac condenser needed to be replaced (super-expensive because it involves a crane) since it was working at about half capacity. I called Diamond as a second opinion. Scott tested the condensers and said their numbers were both perfect. The noise issue had nothing to do with the units' performance, and the units could last for one more year....or ten, he said. He suggested trying a composite condenser pad beneath the units to absorb some of the noise that could be heard in the room directly below. Also, 2 new 4 x 4s to rest the condensers on since mine are bowed and rotted. So we scheduled another appointment for this morning to put in the 4 x 4s and condenser pad. He did the work but it didn't really help the noise, then he tried some rubber absorption pads which still didn't work. So he suggested to remove the condenser pad and not charge anything for his one hour of labor with 2 helpers (in the broiling sun and working on a small 4th floor area with no safety rail). I told him I'd at least pay him for the 4 x 4s which he left under the units and he said absolutely not-- he wasn't going to charge me a dime since the 2 solutions didn't work and he wouldn't be able to sleep at night if he charged me anything. So the upshot is that he tried his best to solve the problem and spare me the cost of a new condenser. He didn't automatically try to up sell me on a new condenser like the first company did. Scott's solution didn't work, but it didn't cost me anything. Plenty of other companies would have charged a trip charge for this work, or a minimum or some other fee for their time, but Scott was very fair. I've decided to just put up with the noise (more of a vibration really) and wait on getting a new condenser until the old one doesn't perform well. Scott't and his team of two guys were all very pleasant; I'd definitely use them in the future!

My parents' AC was not blowing cool air so I purchased the coupon on Angie's list for tune up and freon. When I purchased the coupon on 3/31 it gave me an option to select 3 dates. Even though it allowed me to select dates for that week, when I called them the next day they did not have an opening until 4/10. I stated the concern of the heat and needing the AC to blow cool air since my parents were elderly. They were then able to schedule an appt for 4/6 @ 1:30 PM. By 2:00 pm on 4/6 when no one showed up I called them and it went to voicemail. When they called me back, they were not sure why the technician did not show up yet and had to call me back. About 30 minutes later I received a callback stating they did not have a technician and I would have to reschedule. We already waited a week so I stated we needed something as soon as possible. Another 30 more minutes the office called back and stated they are sending another technician out at 4 pm. About 4:10 pm we received a call from the technician stating he was running late and would not be able to get to the house until after 5 pm. When he got here, he checked the system and said there was a leak and we would need to pay an additional 185 for the leak check. With all the running around we had to do, we just wanted him to do what was part of the coupon that we purchased and to send us an estimate for any additional work. With the leak in the system, the freon that was pumped didn't last long. But because of all the waiting and back and forth calling to just get them here we didn't even want to entertain going to them for any additional work to the AC unit. We ended up going with another service provider when we replaced the whole system. .

Scheduling was a breeze, and the tech arrived on time. Ran diagnostic checks on both or units, refilled refrigerant. He even installed 2 customer supplied filters for us. We've been using this vendor for the past 4 years in two houses in the metroplex.

He was here on time and checked everything out. It is an old system, so I knew there might be issues. He found two places where I needed new capacitors and replace them. He told me up front the cost and also showed me the readings on his tester. He also re-positioned the cover on my outside unit because it was rattling badly. I am very pleased with the service and will definitely call them again.

Diamond Quality Services didn't shine... We choose a Diamond Quality Services diagnostic special of $49 for our AC system. We have a two story house and the upstairs system just didn't seem to be blowing any air. After we bought the special, Diamond contacted us to get some more info for scheduling and we explained our issue. Their dispatcher told us that we probably just needed a "tune up" and that service would be $69. She advised she would schedule us for one and that we could ask for a refund on the special we purchased. This was on Wednesday 5/20/2015 and they were scheduled to come out on Friday 5/22/2015. My wife and I were both home on Friday, and the technician did call around the time expected to let us know he was on his way. We saw their van pull up and park in front of our house for almost 10 minutes, then he just drove off. I actually went outside to look down the street to see if he was just turning around or something, but no, he got to the end of our street turned and was gone. Just as my wife was calling to find out why, their dispatcher called to tell us that due to rain, their technician would have to move on to his next call. We were perplexed by a few things: 1. It had just started to sprinkle. 2 Wouldn't it be raining at his next call too? 3. It was almost as if expected rain so he sat outside waiting until it started to sprinkle before taking off. 4. If the technician called us to say he was on the way, why couldn't he call us, or come to the door to say he could work in the rain, instead he called it in to dispatch and her deal with us. The dispatcher asked us if we would like to reschedule.....well of course we would, we still need our system checked out! The earliest availability they had to come back out was 13 days later on 6/4/2015. We told them to forget it, we'd call someone else. We called Comfort Masters and specifically asked them if any rain would deter them, they said no and had a technician out to our house within the hour, and fixed our issue in less than an hour. (Please feel free to see my review of them here: http://my.angieslist.com/AngiesList/MyAngie/MyAccount/ViewReports.aspx?frh7wGyFsyVjGXrSLLU7i%2fqz2sBqtSDH9vGJerw3Qw8%3d) Also please feel free to skip Diamond Quality Services and call Comfort Masters instead, you'll be glad you did!

They did a wonderful job. The young man, Cale was very courteous. They were on time, and the price was very reasonable.

It went well! He was on time, pleasant, and got to work right away. He found a problem, already had the part with him to fix it and finished the repair quickly.

Ok advised had a clogged drain, but since I din't pay for that just left contact info with my wife. I would have liked for them to take care if while they were at the house. I will get someone else to do it.

Peggy was pleasant to work with when scheduling the service - we had to change the date several times because the weather was too cool to test the AC. When we did finally get a warm enough day, the technician, Kale arrived on time and diligently went about checking out the system. He found a part that was worn and need of replacement. I purchased their yearly maintenance plan as well as it seemed like a nice preventative plan that was not too expensive. They were responsible and professional and I will use them in the future.

It went great. It took them about an hour to provide the service. There were no warranties or guarantees. They were really good. I would tell friends and family that they are timely and honest.

Called on Friday to schedule annual AC checkup. AC was working but wasn't keeping up with the hot late afternoon temps. Was scheduled in for Monday morning. Scott arrived on time. Spent a couple of hours doing maintenance and figuring out where the refrigeration leak was. Once he determined the cause of the leak he provided a quote for a new evaporator coil. He came back late in the day with the coil, replaced it, and stayed around to make sure everything was working. Used this company last year and they recharged the system, replaced a contractor, cleaned the blower wheel and coil for about $800. My A/C system is 10 years old and prior to last year had never had anything but annual check ups done. Very satisfied with the service I received and appreciate Scott working into the evening to complete the work in 1 day. I will use Diamond Service again for my AC and heating maintenance and repair.

The job was completed in less than 3 hours. They did a super job.

It was not that good. It did not end up to be that good. He came out to look at the system and I think the guy that came out was pretty new and he did not know what he was doing. But his attitude was very good, he was a really nice kid but he was new to what he was doing. He ended up trouble shooting the wrong system. I think I kind of gave him the wrong guidance, I told him that this was what he needs to fix. I think I was wrong but I said that he checked it first because I was not sure. However, they were very nice. They did not try not to helpful. They came within a week after I purchased the deal, probably a day after. I paid more than the $99 big deal, I think they charged me an additional hundred bucks for Freon.

They came and inspected my system the same day I called. They immediately took cameras up in the vents and showed me pictures and footage of all the dust in the vents. No other company did this. They showed up the next day and worked an entire day cleaning the vents with a special brush. They cleaned all the fan blades in the unit and clean the condenser. They put plastic on all the vents so while he was cleaning it didn't cause the dust to get all over the house. After they left we have not gotten sick again. They cleaned to such a great degree that it stopped my family from getting sick. He was very professional in explaining everything and showing me how to make my a/c unit more efficient. He cleaned vents that other companies couldn't clean. He was extremely professional and prompt and courteous.

The tune-up went okay. We have a 15-yr old unit and the tech worked on the unit for 15-20 minutes.

They completed the tune up. Everything went ok. The techs were on time and professional. They estimated some insulation but I chose not to go with this provider because it was outside of my budget.

It went ok and the job was pretty quick.

The whole process went great, he was very professional and timely in his work.

It worked out just fine. I liked everything they did. They were very thorough and did their job.