Pinnacle Foundation Repair

Concrete cylinders simply pushed into the dirt did not seem like a good long term solution. So we selected Pinnacle to install steel piers. They recommended 12 piers. Their piers consist of two concentric steel pipes (about 12" long) one inside the other. Each piece is stacked and interlocked together. The pipes were then hydraulically pushed into the ground to a depth of approximately 28 -30 foot to bedrock. The pipe columns are then filled with concrete before final leveling and shimming took place. We were amazed to watch the cracks in the brick work and sheet rock close up in just a few minutes during the leveling process . The Pinnacle crew completed the whole process in about ten hours. The crew explained each step of the process and were very courteous. They did it all the digging without ever damaging any sprinkler lines and then did a thorough clean up. Highly recommended.

Chris Wood was awesome and thorough. He understood and evaluated our concerns and made sure everything was okay. He was very professional, punctual, and easy to work with. He did a great job inspecting and performing the survey on the foundation. He also explained why we need not be concerned, and things we can do to make sure the numbers look better on the survey as well. Highly recommended!

Called Pinnacle to check my foundation. They set-up an appointment in less than a week with an expected time. Robby arrived on time and got right to work. In a very short period of time, he had mapped the levels of my entire foundation (house 3200 sq ft). He was thorough in his inspection and educated me on his findings. Although he found my foundation to be within a tolerance of less than a inch, he provided sound advice on how to address one side of my house. Very positive experience.

What a great experience with Pinnacle. We received three quotes and decided to go with Pinnacle. James Schmidt answered all of our questions and walked us through the process. His crew came out and installed 13 piers in one day. I asked a lot of questions throughout the day, just because I was curious and found the installation interesting. They were more than happy to oblige. The house is level and the problems we were noticing regarding our foundation were all fixed.

The repair went exceptionally well. I am so grateful to Chris and the rest of the Pinnacle crew who worked on my house. The foundation repair was done in one day, and during that time Chris communicated with me throughout the whole process. He was very knowledgeable, courteous and always professional. I knew exactly what was happening every step of the way. What a great experience to do business with such a remarkable company. Thank you Pinnacle.

My foundation repair was indeed seamlessly done- this was my first and hopefully the last c/o Pinnacle Foundation Repair. After review/comparison with 3 other companies, I never regretted hiring this company. Need I say more?

After significant research on four top-rated foundation repair companies, I chose Pinnacle Foundation Repair. The owner, Robby Brown and I talked several times prior to making my decision. He educated me well and did something others didn’t. He located the under-house foundation beams accurately, which were in slightly different spots versus the engineering report. He contacted the independent engineering company that I hired prior to company selection, and they were pleased to adjust the plan based on his guidance. This helped his fantastic crew do the job right and efficiently. Victor and his crew were the hardest working people I have ever seen. I came to know these young men throughout the three days they were at my home. I am confident that they can handle any repair work effectively and efficiently. They were very nice and appreciative people. Mr. Brown is very fortunate to have these employees. Pinnacle uses only steel beam piers to provide more stability and potentially to deeper depths to refusal than concrete. I liked this idea and gave me piece of mind that we were using the best materials for the job. The two final inspections, the plumbing leak test and the final engineering measurement and review process went very well. The plumbing leak test made me nervous because of the potential to have to tunnel under the house to repair potential leaks. The plumbers that Pinnacle hired were prompt and nice people. Same with the engineering company personnel. Overall, I could not have expected a better performance from Pinnacle. I was especially happy to see that several of the cracks in the internal sheet rock closed themselves up after the operation. One of my doors that was giving us problem closing fits like new now. It was solid proof that everything was done to perfection. Having the lifetime, transferrable warranty provides solid insurance for our future. Great work by Pinnacle Foundation Repair. Larry S

It is so refreshing to deal with a trustworthy company these days. We are new to Texas homeowners and had some concerns of foundation settling. The owner of Pinnacle came out, performed a complete foundation measurement, and advised that we did not need his services as everything was within specs. Then he spent time educating us on how to best maintain the soil around our foundation to stave off future issues and even sent us a list of trusted home services providers. Five stars isn't enough. Excellent!

I had a great experience with Pinnacle and specifically Robby. We noticed some cracking in various areas of trim in our home. Obviously we were concerned about foundation issues. We called Pinnacle for a second opinion after being told it was just wood shrinkage. Robby came out and rather than trying to sell us something we didn't need, he was completely honest that it wasn't a foundation issue and therefore didn't recommend doing anything foundation-related. Having owned a home for a while, I've often been dismayed that contractors will try to sell you all kinds of things you don't need. Not Pinnacle. They will shoot you straight.

Work was completed as promised. Crew was professional and clean up was excellent. Very satisfied.

I contacted Pinnacle because I was seeing some minor issues with my foundation and wanted to get an expert opinion. Justin came out and did a thorough inspection and was able to answer all my questions. It turns out we did not need foundation work but Justin recommended other things such as gutters for our home. He also scheduled a follow-up up visit in 6 months to make sure everything was still ok. Even though I cannot comment on Pinnacle's foundation work, I give them 5 stars based on my experience with Justin.

After finding out we needed foundation work, we called a few companies and pinnacle was our favorite by far. They were very responsive and professional and gave us several options on the repair. The repair was finished in a few short days and the crew kept everything very tidy. Two months has passed since the work and some of the cracks in the walls have fussed themselves back together. We were finally able to finish the painting that we wanted to do! Definitely recommend, had great financing options and very responsive staff.

I can not say how enough wonderful things about Pinnacle Foundation Repair. My husband and I were very skeptic about having a foundation company do a free estimate so we hired a private engineer. We had several quotes from multiple foundation companies. We really did our research. However, the moment I met Mr. Brown I knew Pinnacle was the right choice for us. He was extremely knowledgeable and did not try to sell us anything. He only tried to help us. The entire staff is extremely professional and detailed. I felt like they explained everything step by step. Now lets talk about the product. We needed 25 piers (alot). Most competitors offer concrete pressed pilings only. Pinnacle Foundation offered concrete cylinders joined to double walled steel pipes at a better price. WOW! So happy we went with Pinnacle!

We had a great experience using Pinnacle Foundation Repair. We initially had Chris come for an inspection and estimate and he was very nice, professional, and explained every step of what needed to be done for our house and yard. We quickly received a comprehensive electronic estimate and Chris was easily available for questions. The teams that did the repairs were nice, efficient, and respectful. The crew lead and supervisor explained what to expect each day and reviewed the repairs with us on completion. We will certainly use Pinnacle again in the future, if needed.

Pinnacle Foundation's team members are all very personable and knowledgeable. They performed exactly as they promised and were reasonably priced. Nice, Knowledgable, Fairly Priced and performed exactly as promised. Can't get better than that!!!

I have not used the company, YET. I plan to though! Chris, the inspector who checked out my foundation was a peach. He arrived on time, even though I, myself was late! He was polite, friendly and professional. He squeezed himself into my tiny crawlspace and took amazing and accurate photos of the foundation. He showed me the pics and told me exactly what was going on, how to repair it in detail and what to expect. I had Cornerstone come out several weeks before I called Pinnacle and they gave me a totally different story that would have cost me a LOT more money! I will definitely be calling Pinnacle later this year to take care of my foundation issue.

James was professional and thorough. He was straightforward and concise with the process and recommendation. No work was performed due to no major foundation issues.

My review for Pinnacle is not short, it may be a little long, but it is well deserved. First, a brief history. Back in 2019 my wife and I noticed new sheetrock cracks and more foundation movement in and around our house. We have had our fair share of foundation repairs over the 25 years we’ve lived in Carrollton. We have had our foundation repaired three different times by two different companies. We had piers installed outside as well as inside. We now know our area is known for its expansive soils; Carrollton is in what is called the “Blackland Prairie” region having the so called “Black Gumbo” soils. No matter how we repaired the foundation, or how many piers were installed or adjusted, the cracks just kept coming back. This gave us doubts about the foundation repair business in general. We also discovered our “Lifetime Warranty” for our previous foundation work was no longer covered because the company went out of business. Not sure what to do next, we hired an Engineer for a professional opinion. His conclusion was not so good news. He recommended a full underpinning of the entire house, this meant new piers outside around the house as well as inside. He also said the previous piers were not deep enough and the concrete cylinder piers used before are unstable and were probably failing. He said this total “underpinning” repair could be cost prohibitive. My wife and I struggled with this news, trying to figure out how we could afford such a repair. We quietly delayed getting something done, hoping somehow it would just go away. Meanwhile, we could see cracks in the bricks and most of the doors inside wouldn’t close all the way. We even thought maybe if we move, we will just take the highest cash offer to sell our house and we could go somewhere else. About that time COVID hit and the housing market went crazy, we decided we would stay put. Now we thought it’s time to do something. Our engineer gave us names of a few foundation repair companies for estimates. Pinnacle was one of the few he recommended. We had estimates from five different companies, all of which was a bit overwhelming. Some suggested we move out of our house for the repair, and some were even a bit pushy trying to get our business. But when we called Pinnacle, we were impressed when we knew we were meeting with the President and CEO of the company, Robby Brown. Our first impressions of Robby were professional, straightforward, genuine and honest. We told him moving out of the house wasn’t an option for us, so he quickly, designed a plan for his crew to install the piers he needed while we could use our Kitchen, Breakfast Room, Master Bedroom/Bath and backroom, that was almost half the house! He needed 18 piers to be installed inside the house, and 31 piers outside around the perimeter of the house, this was a big job! Robby put us to ease when he assured us that all this could be done. Surprisingly, Pinnacle’s cost estimate was very competitive and even lower than some of the other estimates we had. Robby said the repair would take around 8-10 days. My wife and I had to think about how to get this accomplished and still go about our daily lives and work schedule. We knew we had to pack up things like lamps, décor, furnishings etc. but we could put all the boxes in the available backroom and closets. Robby said his crew could help move some of the heavy stuff and furniture out of the way, so they wouldn’t interfere with the repair area. All things considered, and we did consider everything, we thought that Robby and Pinnacle was the best fit and choice for us. So in September (2021) we decided to go ahead with this big project. The first thing that happened before any work started, Robby and Jeff LeGear, the Project Manager for the job, came out to verify the locations of all the slab grade beams under the house. They used a state-of-the-art X-ray digital scanning device or a Ground Penetrating Radar (GPR) that can locate concrete grade beams, reinforcing steel, cavities and voids under the slab. This allowed them to see what was really going on underneath. Robby made some final adjustments to the pier layout based on the GPR data before work began. The following week, Jeff came out with his crew. Jeff was knowledgeable, experienced and very personable, he took charge of the job and kept everything running smoothly. Preparations were carefully done covering the work area with plastic sheeting, even isolating our living areas with plastic at doors and openings. This was done inside and out, protecting our lawn and plantings outside. Adolpho, the pier installation foreman, had his team working efficiently and precisely digging and setting piers. Jeff and Adolpho had the job finished in 8 days! After the repair, the Pinnacle crew took great care of the clean up process, carefully removing plastic sheeting, rolling carpet back, making sure things were back to normal. This job was big, it was not easy for my wife and I, but Robby and all of his crew, made us feel at ease, and we knew we were in good hands. The most important thing is trust, meeting Robby the first time, somehow, we knew we could depend on Pinnacle. After the repair, reading the final engineer’s report, the numbers looked amazing, we knew then this would be the end of our foundation worries forever and no more repairs! Pinnacle, by far is your best bet with any kind of foundation repair, big or small, they will take care of you no matter what. Thanks to Robby, Jeff, Adolpho and Miguel, for a job well done! Thanks, for giving us the confidence to make the right decision. I highly recommend them to do a fantastic job, Pinnacle is without a doubt a company you can trust.

Pinnacle came in corrected our foundation and install a french drain system. Pinnacle was very responsive to our needs and addressed all of concerns. The team that came out to do the work did a fantastic job and worked very very well together - Finished right on time!

We recently had our foundation fixed that comes with a lifetime warranty through Pinnacle Foundation Repair. James Schmidt was extremely professional and friendly and explained in great detail how their repair procedure is done. On repair day, the workers were very fast and finished in two days. The cleanup was immaculate. My wife and I highly recommend Pinnacle Foundation Repair! You just can't go wrong with them.

Very seldom do I make recommendations, however, when quality deserves recognition, I want others to have the opportunity to be equal benefactors. From my first interaction with Pinnacle's office personnel, I was impressed with their interest and desire to determine what my concerns were so that they might better ascertain how they might be addressed. After scheduling my appointment, they followed up with an email and further called the day before to ensure that I would still be available at that time. On the day of my appointment, the person assigned to our problem was both personable and professional. After showing him my problem, he reviewed the entire house and garage to determine if there were any other signs that might be contributing to my issues. He also took readings of the floor in multiple locations throughout the house and garage to determine if there was settling taking place and providing a baseline for future evaluations. Finally, he reviewed the foundation from the outside and ultimately made recommendations to address the current problem, as well as, items that should be considered to avoid problems in the future. I am certain that my experience with Pinnacle Foundation and Repair is not an isolated situation, but rather a consolidation of individual efforts that represent a culture and desire to be the best in the business. I most wholeheartedly recommend them to others and will most certainly call upon them again should I have other issues that need to be addressed.

We’ve been having foundation issues for a few years, and needless to say, I’ve been avoiding it because of the horror stories I’ve heard about foundation repair companies and the repair itself. We had four companies come out to evaluate and provide an estimate. Each company that came out provided a different type of foundation repair. The representatives from three out of the four companies that came out bashed the other foundation companies and were trying too hard to earn my business. However, when Chris from Pinnacle came out, he didn’t talk bad about any other company. He answered all my questions. He was respectful and professional. I also called him with additional questions, and he was able to answer my questions in a manner that I would understand. He calmed my nervous by the way he answered my questions and his professionalism. The day of the repair, the crew showed up on time, they were very professional, and they checked in with me throughout the day. The entire crew were very professional, hardworking, and fast. I appreciate crew, Benito the crew leader, Victor, the Operations Manager, and Chris, the account manager for their work. I highly recommend Pinnacle to everyone.