Artisan Granite Countertops

Steve was great. Very professional, and went over everything in detail. We were very impressed with the fact that he actually goes with his customers to pick out stone and tile to ensure you get the best quality available. Steve's guys were all very couteous and professional, and the work was completed within the qouted times. I would definately recommend Artisan Granite to anyone that needs their services.

Steve was very professional and courteous throughout the process, taking the time to explain the process, explain and suggest various options in the design, and going with us to the granite dealers to look at slabs. He was also very accessible and communicated promptly and often. His service is top notch, and his network of granite and tile dealers is high quality. He was also good about recommending a grade of granite that was par for our home and neighborhood. His pricing was at the high end of the range compared with the mass production outfits, but you get value from the consultation and transparency throughout the process. It was good that he priced the slab at dealer price, which made it easy for us to run numbers while at the dealer warehouses. We would definitely hire Steve again.

I contacted several other contractors in town to do the job, who were not only more expensive, but unable to schedule me in a timely manner. The folks at Artisan set me up with an appointment that worked perfectly with my schedule. The technicians arrived and quickly measured for the new cutout, insuring that it was perfectly centered. After making the cuts, they test fit the new cooktop, and vacuumed all dust and debris completely. The whole process was done in half an hour. I was completely satisfied with the job, and would highly recommend Artisan to do any similar work.

They did a good job putting in what we wanted them to and their work was high quality. However, the co-owner walked into the house unannounced without knocking, or ringing the doorbell. Before knowing who he was, his presence was unnerving and unexpected. This, I found to be rather discourteous and unprofessional. The workers seemed diligent and friendly, but the co-owner did not give me a good impression of him in general. However, overall the company's workers did a good job that we are satisfied with. The granite countertops were skillfully put in, and they are wonderful.

The willingness to go above and beyond the scope of our contract with no extra charge. They are trustworthy and reasonable. I would most definitely use this company again.

It went great- details above

.see above. Do--discuss the job thoroughly and understand what you are asking for and what it entails. Discuss the care and maintenance of the product. In this case Steve came out for a final visit to caulk and discuss the job including the care of the granite. Don't rush the job--plan for up to two weeks for the installation ordering the stone, installation, etc.

After searching through the reviews of countertop installers on Angie's List, we contacted Steve L'Huillier at Artisan Granite Countertops and told him that we were looking for a specific type of granite for our wet bar. Steve promptly visited our home to get a better idea of the layout for the project. He then chose the slab of the granite that we wanted and also picked out a replacement sink for us. I was a little surprised that he took on this responsibility, but frankly, we didn't have the time to make these selections ourselves, and we never asked him if we could check out his selections before they were installed. We were delighted with his choices. The installation went very smoothly. The installers arrived on time and were very professional. They had to rip out the old countertop (which they did without causing any damage to the surroundings), and then they installed -- perfectly -- the beautiful new countertop. The sink was gorgeous as well and was just right for the bar and the new faucets (which we actually picked out). We were pleased with the result and still love looking at the new bar. It improves the look of that whole area of our house. After the work was done, Steve told us that there was still a large piece left of the slab, and he asked us if we wanted it. For a minimal price, he fashioned a beautiful top for a table from the remaining piece, which we gave to a friend. If we have any need for countertops in the future, we most certainly would use Artisan Granite Countertops. The entire experience was very pleasant, and the result was delightful.

Steve is the best person to work with during my whole remodeling experience! He is very patient and never complains. He takes care of every detail that even I don't notice. Highly recommend !

We are "DIY" types and this kitchen remodel was one part of a bigger project updating the entire ground-level of our home. This is worth mentioning because the effort was (is) a combination of weekend/evening projects and, where contractors are involved, there's "input" to many aspects of the their job. In other words, a working relationship that could stretch the patience of some contractors. Not so with Steve and his crew ... we can summarize the Artisan Granite experience as absolutely "no problems"! From the start, getting together for an initial estimate required a weekend appointment that Steve readily accommodated. He assessed the work to be done, taking time to describe potential challenges in removing old porcelain tile countertop and decking. Our offer to complete the tear-out for some savings was A-OK with him ... however, later recognizing his crew would do it easier and faster was "no problem". We wanted the countertop demo / templating / installation to closely coordinate with our painting contractor for minimum kitchen downtime and Steve's response was ... "no problem". Templating for a not yet delivered slide-in range, Steve helped work through the interpretation of manufacture's specs and, based on his experience, avoided a cut-out problem that would have resulted from using our measurements alone. As our granite color and backsplash design ideas progressed through several stages, Steve patiently considered every idea and offered advice while assuring that his team could deliver whatever pattern/look we wanted. When the backsplash installation day arrived, Artisan's recommended tile-setter immediately recognized a challenge using our design for the four "inside" and six "outside" angles presented by the kitchen's bay-type three window counter. We called Steve to get a different size tile for the whole project. "No problem" ... he called the supplier, had replacement tile readied for us to immediately pick-up, and the backsplash was completed without the need to re-schedule. From demo to design and installation, every member of the Artisan team was courteous and professional. If you're looking for a granite craftsman who can deliver a quality result based on years of design and installation know-how, Steve is the one to call.

The evening before the appointment, I emailed Steve and asked him to have samples of standard edge finishes he offers as well as a few custom edge treatments available to see. He emailed me back the next morning with the following "I'm canceling this project now before any work is done. I will send your check back to you immediately." He had already cashed our check for half of the cost of the project. I emailed Steve and asked him to explain. He emailed me back later that day saying that he would get back to me that same day, but he did not. I emailed him the next day and asked once again for an explanation, and later that day he called me. Although this was a very uncomfortable conversation, we both remained calm. I asked Steve what had happened. Steve said that when he saw that I was requesting custom samples, he got emotional and frustrated and just decided to respond back to me the way he did. I asked him what I had done wrong and he said ...."I"........"I"......He claimed that he had told me that he could not show me samples of custom edges without charging for them. I asked him why he did not just call me and talk to me first, for I did not recall him mentioning that he would charge extra to generate custom edge samples. He said the job was too small and that he did not want to spend any more time on it. He apologized for how he handled the situation. I asked him to never do this to anyone else again. He told me that he was a grown adult and that he did not need to be lectured to. I did receive a refund check. Below is what Steve puts at the bottom of all his emails.................. I am personally involved with each step in this process. I am not a contractor who sells a job, collects the money, and then passes all the work to someone else. I only take on a small number of jobs at one time so that I am able to provide very personalized service. The behavior exhibited was completely out of line with what you would expect from a granite fabricator who advertises very personalized service. The granite was fabricated by another contractor, without incident.

Overall, a very positive experience. Steve's attention to detail and pride in his and his company's work was evident throughout the entire process, start to finish. I liked the idea of using a smaller local company versus a big box retailer for this project and I am very glad I did. Steve has a separate crew (all nice guys who did great work) for every facet of the work (tear-out, template design, granite install, plumbing, back splash install) but I never felt like I was "sold" a job and then sub-contracted out as he was involved in every step along the way and even came himself on a Sunday afternoon to finish out some ticky tack punch list issues to put the final touches on the completed job. Steve was very involved in our design process, offering recommendations and educational tidbits while picking out our slabs and backsplash materials and design , which we thought was helpful. However, if you had a strong opinion about what you wanted, I'm sure he would stay out of your way and just help facilitate the job. While I'm not a big believer in "free" products, figuring that most contractors are going to make their necessary margins one way or another, the free stainless steel sink that Steve offers his Angie's List customers is a nice one. I honestly did not shop price very aggressively, but have a feeling that saving a few hundred dollars would not have resulted in any significant "real" savings, taking into account cost, value, the high quality of Artisan's work, and my overall satisfaction. We ran a little over budget, but I believe that was more a matter of us not taking into account certain issues as Steve's prices seemed fair. I will very comfortably recommend Artisan Granite to anyone who asks.

We were building a new house and completely frustrated with a builder's stone subcontractor. The pricing that we were quoted by the builder was roughly twice the market price. Going to the Angie's List provider with the largest number of positive reviews was one of the best moves we made during the construction of our home. From the first call with Steve, we felt comfortable that we were dealing with an honest and professional service organization. Everything Steve promised he delivered, plus a little extra. He also had to deal with difficult situation, and successfully navigated between his customer and the builder. Our kitchen, bathrooms and media room look terrific.

Steve was excellent to work with. He's an honest guy with integrity. His warranty is great and his eye for the perfect stone was spot on too. As soon as he walked in our bathroom he immediately suggested a type of marble to use. We agreed and the match was perfect. We would recommend Steve to anyone.

I placed a phone call for help and was assured that I could be helped. The young man that provided the service was very polite and finished the job quickly. I am happy with the quality of the work that was performed.

From the very beginning we were comfortable with Steve and Valerie. Steve did everything he said he would do, when he said it would be done! The quote arrived on time, he met us at the granite warehouse, helped us pick out what we wanted; met us at the tile warehouse, helped us with that; he was at our house for every step of the installation. He was always available either by email or phone to answer our questions. The plumber, Brian, was here when promised and did a flawless job installing the new faucet on our FREE sink, and reconnecting our gas cooktop. The tile installer, John, did an excellent job, was here when promised and a perfectionist. I was very impressed with the whole process. At the end of each day, the area was totally cleaned up! Steve and Valerie came to our house on a Sunday afternoon to seal the granite before the tile was installed. Steve really cares about each job and that is what really impressed us! He was great to work with!

I'm not sure how to give a "Super Duper Best There Is" award, but if I knew, Steve would get our votes!! There are not enough "A"s to give to Artisan!! We are thrilled beyond our expectations with Steve's work. We had 3 bids and they all seemed to be good companies but Steve went above and beyond from the beginning. Before we even decided who to go with he was in touch with us by email with suggestions and specific details about what we should expect. Throughout the process he was great with communication and contacting us every step of the way. He had a great eye for the design and colors that would go well in our kitchen, and suggested that we extend the island countertop and slide 2 stools under it. We appreciated his decoration expertise and his wife (Valerie) also had great ideas. It's not only beautiful, it's so much more functional than I could have imagined. Choosing the granite that we loved was easy and Steve went with us to be sure that there weren't any blemishes in the slabs we picked out. The whole process went extremely smooth and fast. From the moment we decided to replace the counter top, to getting bids, to picking out granite, installation, adding backsplash, to the finish, was accomplished in a month! The plumber(Brian) and tile guy (John) Steve has are excellent. I would highly recommend him to everyone.

I contacted 3 different contractors to replace the outdated countertops in a house we had just purchased. Based on Angies recomendations, Artisian Granite countertops was one of the companies that I contacted. They were the low bidders, but you sure couldn't tell by the finished product! Steve held our hand through the entire project and the finished product is better then I expected. Thanks Steve, you did good!!

Steve was fantastic. He did exactly what he said he would and when he said he would. We met several times to look at and pick out the granite slabs and the backsplash material. He had some good suggestions and when the work was done, I was totally happy. I will definitely use Steve again when I redo the bathroom countertops.

Steve explained each step we needed to take in getting started with our project. On his first visit he brought pictures of finished projects and made suggestions for edges around the sink and the cabinet corners. He spent a lot of time explaining the different quality of sinks, faucets and backsplashes. He scheduled an appointment to come back and make the templates for the countertop and bar. He and his crew were always on time and professional.

We did not get the house, but if we end up buying one that needs counter tops, we will call Steve to do the work.

This was a very smooth experience. Steve was on time with all of his work and right on the money. We feel we got an excellent product and excellent service! In 2.5 days we had new countertops, new backsplash and our kitchen back in working order. Couldn't ask for more than that! He answered all of our questions, provided wonderful advise along the way and we gto a beautiful. kitchen. We might have gotten it a little cheaper somewhere else, but we doubt it -- and the service was beyond what we expected. We are extremely happy with the end result. In fact, the whole experience was great! We will be Using Artisan Granite again when we get ready to do our bathrooms.

Excellent job, on time, within budget, worked clean. Helped us to coordinate colors/styles, etc. Gave decorating input for faucets, lighting fixtures, etc., to tie in entire kitchen. Gave us info on where to get discounts on faucets, etc. This company also installed our granite countertop. Took extra time and effort to show us what was available, what differences to look for in granite, and to help us make choices. Quality job. No exaggeration--this is the type of company you dream about! In addition, he helped us correct a problem done by a previous shoddy contractor--on his time, and with no charge to us.

It went really well. They do high quality work. They did what they said they would do. They were on time and really know what they are doing. They went above and beyond. They are very helpful with choosing color coordination ideas.

Steve's company came in and fixed my granite and did a great job, however, Steve had to cancel coming the same day to fix my grout due to traffic, so he came back 4 days later to finish. Probably my only complaint is that when he came in he was letting me know that he hadn't slept the night before and he was tired. I personally don't want to hear that when you are just about to fix something in my house. But, all in all I would hire him again for granite work.