Wrightway Moving Company, LLC

Description of Work: Pricing was a bit more than it should have been because the crew had to make two trips. Driver told me that they should have advised us to use two separate crews since we had an entire 3200sf house to move. That being said, the move itself really could not have gone much better. Our crew was absolutely phenomenal. Nice, respectful, and hard-working. I have never seen three guys work harder for an entire day, almost non-stop. I could go on and on and on about what a great job they did. Was there damage done to a few items? Yes, of course. But at the end of the day the final result was so much better than I expected. I regret not leaving this feedback sooner because I would absolutely recommend Wrightway to anyone.

Description of Work: Really great group of guys. They worked fast and nothing was broken.

Description of Work: Provider did not come out. Gave me a bid over the phone based on my square footage. This is a bogus way to get more money after you have signed their contract. I kept telling Provider I would need more than one truck. When they came out to move us, they sent a lousy crew out that did not speak English. We finally got moved after spending WAY more than we should have.

Description of Work: cant remember exact date

Description of Work: 5 hour moving local

Description of Work: Moved furniture and boxes.

Description of Work: They moved my 4 bedroom house to a new 4 bedroom house. I had them move my furniture but decided to move my own electronics and boxes. They crew showed up on time. All three crew members were polite, professional and efficient. Not one furniture item broke in the process. They even helped up load a few heavy items onto our own trailer. They put together all the beds for us so we could get a good night's rest on the very first night. The front office help was first rate, very knowledgeable and extremely helpful. Pricing was extremely competitive. The move was 30 miles away. The estimate they gave me as to time was right on even though other companies were trying to sell me on 9 hours for the same size crew and truck (they did it all in 5). I would not hesitate to use them again or recommend them to friends and family.

Description of Work: Moved me from storage in Plano to My new home in Little Elm.

Description of Work: They packed and moved my apartment. The packer arrived on time and worked quickly. The same with the movers. The entire experience was as good as moving can be! It was all done within the estimated price and time. Highly recommend!

Description of Work: Moved out of public storage unit into apartment. Prompt, courteous service.

Description of Work: Helped move the appliances a couple blocks away.

Description of Work: My daughter was moving out of her apartment and taking her things to our storage unit while waiting for her new place to be available. The company was wonderful. The moving was quick and very efficient. The movers were more than helpful and helped to move a couple of things in our home as we were installing my daughters new washer and dryer to use in our home. They even helped my husband hook up the machine. Above and beyond as service providers. They were professional and prompt. I will use them again in the future should I need their services.

Description of Work: They were on time, called when they were on the way, were polite, helpful, and very accommodating. No standing around wasting time, and I would absolutely use them again.

Description of Work: Company used a subcontractor to do the work. Two of the three guys were inexperienced and clumsy. They were also very slow and took 1.5 longer than what it should have. Ended up with a few broken items and chipped furniture. Would not recommend them to anyone due to the use of subcontractor who uses day laborers that are inexperienced and not background checked.

Description of Work: Fantastic service and they did it all in the time frame agreed on! Will definitely use them again!

Description of Work: moved my stuff

Description of Work: They sent two movers as advertised. However, one was over weight and out of shape. After a few trips up and down the stairs he complained about a sore back. He then slowed down and only carried small, light boxes. They had one functioning dolly. It took the supervisor and hour to fix the other one. | |During the move they hit a picture on the wall and broke the $40 frame and glass. All I got was an "oops" and no payment for the damage.

Description of Work: The movers did a good job. They wrapped the furniture and assessories carefully. They were courteous. We moved the boxes into storage and some of the boxes were crushed. If we had moved to another home, I am sure we would have been thrilled.

Description of Work: They moved my three bedroom home products from Irving to Grand Prairie on a rainy day. They were very professional and handled my furniture very gently, making sure it was carefully wrapped to keep it from getting wet. They evaluated the move then got to work. Upon getting to the new house, they were careful not to get the floors nor carpet wet or dirty from the rainy weather as they promptly unloaded their truck and set up the furniture were I asked them to. | |I would and have already recommended them to two friends and will continue to recommend this company. They did a GREAT JOB at a very reasonable price.

Description of Work: Everything is fine except to move a small safe from first floor to second floor. Which only take the movers 5 minutes to do the job for extra $200!

Description of Work: This experience was disappointing on many levels. Job was bid on an hourly basis with a "not to exceed" guarantee. The apartment that we were moving out of was not viewed. All information was gleaned from questions on the phone. I was asked to estimate how many boxes I thought we would have. I had NO idea, so estimated 150. We moved from downtown high-rise to a one-story house in Garland. | | I decided to pack some of the easy items such as books and some kitchen items. I packed about 25 book boxes and about 10-kitchen dish pack boxes I purchased from U-Haul. | | | The first day of packing two women showed up. They did not bring equipment to unload the boxes they brought and had to borrow my dolly. Right away, they determined they needed more help. A call was made and an additional woman was booked for the afternoon. They didn't bring enough boxes. Additional boxes were requested from management, more boxes were promised, but were never delivered. Third woman showed up around 2:00PM. It was decided that she would go to Lowes to purchase additional boxes. She did this on MY time. I didn't check on exact time. When she returned the packing crew decided she had been gone for 30 minutes. To do this she walked across the street and down about 1/2 block, drove to Lowes from downtown, parked at Lowes, went in purchased boxes, loaded her car, returned to apartment, parked brought boxes up in elevator all in 30 minutes! Since I didn't check time I could not dispute except for common sense. | | | The packing was a long day, but, other than mentioned, otherwise uneventful. | | | Wright Way said they would pack our pictures and artwork by wrapping them in blankets and placing them in special boxes that can load easily into the trucks. This was not done by the packers or the movers. As a result of poor packing, some frames were chipped. We are not completely unpacked at this writing, so all damages may not have been found. | | | In our high-rise apartment one must reserve the freight elevator for time needed. We were told by Tanya of Wright Way that it takes longer to move to/from our building, as there is a walk to the truck parking area. We agreed and at Tanya's request even paced off the distance, so the estimate would be as accurate as possible. Tanya told me that Wright Way has experience moving from our building and so had a good idea how much "extra time" it would take for the "long walk." Her estimate for the entire loading was was four hours, including the "long walk." Based on her estimate the freight elevator was reserved for the time estimated, four hours. What a joke. It took 7 hours to load! The moving crew arrived late which cut into our freight elevator time. When they first arrived they were moving efficiently. Then everything slowed down to a snails pace for about two hours of the reserved freight elevator time. Sure enough, our reserved time ran out on freight elevator. The crew was complaining, as they had to wait for the elevator, since now it was in general usage. They were really rough with our things. Bumping into corners and the like. Dressers, with drawers filled, were turned upside-down to move them to the truck. | |I have two large plants, Tanya told me they would be wrapped and placed upright in the truck. They were NOT wrapped. As a result, both plants were damaged. | | I will not list all of the damages but any item with a finial was broken off or damaged. Packed glasses broken, a glass wine decanter was broken, boxes were crushed, plastic storage cabinets were put on the truck upside down, some even placed in rooms upside down, some drawers were crushed, just to list a few of the items that were damaged or destroyed. | | | I have to say that the people who do the work were, in my opinion, doing the best they could. The problem, as I see it, is that Mr. Eric Wright, President, does not train his employees properly. I have moved many times, including internationally. This was the worst "professional" move, and I use the term "professional" loosely, we have ever experienced. None of our other, numerous moves, come even close to comparing. | | | Based on this experience, I could not, in good conscious, recommend Wright Way Movers. I give them a solid D. They did get the goods from one place to the other. Many items were damaged or destroyed. I did not file insurance, as we didn't buy the extended insurance. Wright Way provides pays $.60 per pound. Why bother? The move started at about 10AM (they were late) and ended about 2AM next day. We were exhausted.

Description of Work: It was all looking good until it was going over phone for scheduling over phone and all. The day they were to arrive, they without any intimation changed time. Then, on calling, we were told someone else is giving services so talk to those guys directly. Response was unacceptable over phone. | |Guys who arrived for packing and moving were not able to understand simple English. We hired them for 3 hours as the destination was within 15 miles from our place. They knowingly were trying to stretch time and were trying to pick easy small things first. After intervention, they said they will charge extra $30-40 for shrink wraps which was part of the deal as conveyed earlier. We didn't want further delay and knew that they were using it as trick to waste some more time. We started working too so that we could cover the delay. After reaching the destination, they again tried to waste time. In middle of the bed assembly and Dryer hook up they said they forgot to pack the screws for bedding and vent for dryer. It is supposed to be their job to carry these essential things while packing and moving. Very unprofessional!!!! | |And on top of this they charged extra for 10 mins extra that too while they did not bring back the items left by them at the apartment we moved from. |We can not deny they didn't work, but the fact that they were deliberately trying to make us pay more by delaying and the very fact that they forgot essential attachments and didn't bring it back counts as ridiculous service. Another annoying thing was while discussing these things with Tanya over phone, they were sort of wandering in our new home and going to different areas which we didn't like at all. We just wanted them off our place and we paid off extra bucks just to let them go asap. | |We won't do service with anyone so unprofessional. We relied on their services based on Angie's list reviews but our experience turned out to be a 'D' rating.

Description of Work: Wrightway certainly did right by me when they moved my Husband and I from my upstairs one bedroom apartment to a house. We were originally supposed to have a three man crew but instead we got a fourth man at no additional charge. The team was polite and efficient and got the job done in the allotted amount of time so that we did not incur any additional charges. I would definitely use Wrightway again for my next move and recommend them to anyone ele looking.