Response from Wrightway Moving Company, LLC
Please accept our sincere apology on behalf of Wrightway Moving. We are very sorry to learn that your experience with our crews was less than adequate. The crews should have handled the situation differently and have been reprimanded. We understand your frustration that the packing that was required in the attic caused the boxes to go over the original estimate which also incurred additional time for moving a 2nd truck load. We let you down in that regard and for that, I am also sorry. We take full responsibility for the situation and apologize for the situation. Please be assured that this type of situation will never happen again. If for any reason you are not satisfied during the packing and moving process, please contact our office immediately. It's very important to us that our customers have access to anyone within the company. I regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. We will provide a discount OFF of your next move as a gesture of our gratitude. We very much appreciate your business and hope that you will remain a valued customer. I would like to thank you for bringing this to our attention. It will help us improve our operations and services. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us immediately.