Wrightway Moving Company, LLC

Good experience. Professional workers. Very customer - oriented.

Workers were very cautious with our belongings.

Jon and his crew did an excellent job. They arrived as scheduled and got right to work. They were polite and very careful with our belongings. They worked efficiently and as a team. Not one item was damaged and the move went off without a hitch. Will absolutely recommend this company to others.

They were very accommodating throughout the entire process. Everything about working with them was great, and I was very happy with their service.

Great crew! Everyone worked efficiently and cautiously with all of our items. We were kept informed of the time and asked about our feelings on the progress. Will definitely use in the future.

I would give them A?s across the board. They were good in price, quality, service, and punctuality. Everything was good about them. They were very careful with my stuff. I would use them in the future.

They were on time. Everything went well, but they came with no boxes. When we booked their services, the person who talked to us acted as they are going to use more than 50 boxes and when they came, they had none and that is why we are not happy about them. They moved everything without packing anything. They didn't break anything, but they took a full day to move the things from an apartment to our house which is 2 blocks away. They didn't even call me back to know whether I was happy with their service or not. I don't think so that I would use them again in the future.

THE BAD There were a couple of pieces that were damaged during the move, including a desk where they broke a glass shelf putting it back together and a coffee table where they scratched the glass. Accidents happen and i get that. However, my bigger issue has come in, since the move was completed and how they have handled taking care of compensating me for the things that were broken and or damaged. They have repeatedly asked for new documents, pictures, etc, however haven't seen it fit to even come look at the items, because "it wouldn't make sense until they have all of the backup". It's unfortunate that they have not lived up to their commitment to me, which was "we always make it right and you don't have to worry". This is what i was told when i asked to get additional insurance for my items - which they apparently don't offer - they could only refer me to companies that might be able to offer insurance! It's been disconcerting that a company with an "A" rating, would provide such poor follow-up service when things go wrong. I can only assume the customers that gave them an A - didn't have any issues, however, great companies deliver great service even after the service is completed and they have proven they don't rise to the level of a great customer service company. The combination of significantly underestimating the cost of the move and not having taken care of my claims for the items they damaged has earned them an overall C. If they had actually provided the follow-up customer service they should have, they probably would have gotten a B. They are a good company for small jobs, but i wouldn't use them again for a large job, because i just don't think they take responsibility for their commitments they way they should and on small jobs, you are less likely to have things go wrong - and if nothing goes wrong, then they would be an adequate company to choose. Unfortunately, for my next move, i will be taking my business elsewhere. I hope that one-day, they actually take care of my claim the way they committed to and are obligated to!Prior to starting the moving process, they were very responsive and helpful and provided my with an easy estimate, which is where the initial problem started. Instead of coming out and doing an estimate, they did it over the phone which was especially problematic, since they underestimated packing cost by a factor of 100%. They estimated one person and one day, however, it took the person 2 days. She was very polite and overall did a decent job of packing, however it was clear that she felt overwhelmed and at some points just slowed down and wasn't as efficient as she could have been. However, only a couple of things broke in the move - unfortunately one was an African mask purchases in South Africa that was just wrapped in a bath towel. However, given the amount of items she packed - i can't complain overall that only 3 items were broken (the other 2 were a couple of dishes). My real complaint with the packing, was that it took 2 FULL days to pack, instead of 1 and that added almost 25% to the total estimated cost. The bigger issue was on moving day. The team arrived on time and were very polite. In general - things once again moved along at an efficient pace in the beginning, but then slowed down pretty dramatically. around noon. suddenly, instead of seeing 3 guys constantly moving, i rarely saw more than one, even though we were now set to be late for my move-in time in my apartment. It also became clear that they did not arrive with enough packing materials e.g. furniture pads. This meant that not only did they leave large pieces at the house that i subsequently had to find a way to move myself (large tv, end table, boxes, etc), but because they were running so late, they didn't finish until almost 10pm. Even though there was room on the truck to fit the other items, they wouldn't move them bc they ran out of pads. The time between leaving the house, when they finally finished packing the truck and arriving at the apartment was almost 2 hours - even though it only took me 10 minutes to drive it. I'm not sure what happened to them during this time, especially considering i was paying $85 an hour (they said they were making a quick stop for lunch - but only deducted 45 minutes for lunch) because i could not reach them on the phone and just when i called the main office after being at my wits end, they showed up. This was about 7 hours into the day for them and 9 hours into the moving day for me. The pace of the move from then on was much slower than anticipated, considering it took them another 6 hours or so to get everything into the apartment. $1,700 for a moving 2 bedrooms an office and a kitchen in town, is very steep in my opinion, hence the low score on price. The lower score on punctuality is due to how long both the packer and movers took to complete their work. THE GOOD The movers and packer were professional and courteous and showed up on time! They acknowledged the damage to the furniture and helped me fill out the appropriate forms.

Crew was about 20 minutes late, and had difficulty locating my address. But after they got started, they hussled the whole time. I had sold my house and had moved almost all boxed items into storage. Just needed a moving crew to move the furniture and the remaining boxes of clothing and office files. Total job took slightly more than 4 hours, with a four man crew @ $110/hr, plus a $35 trip charge. No dents or chips on furniture. I provided the moving pads, as my furniture was going into storage and needed to remain padded. They wrapped each piece and stacked items into storage with care. I will use Wrightway again in early May to help my brother move into an apartment.

It started off with their truck breaking down when they arrived to our house so they had to get another truck which took about 1.5 hours but once they began, they were very quick and efficient. The guys were curtious and professional and did a great job.

It went great -- I definitely would use them again. They were very professional and courteous.

Great! Professional and excellent service.

I purchased a high end treadmill from a friend of mine but because of it's weight(300+ pounds) and the fact that we didn't have a pickup or vehicle that we could easily move it I hired Wrightway movers to handle it. I noticed in their description they were Piano movers which told me though could handle a one big item move, which they did. They arrived in McKinney within the time frame they gave me and proceeded to carry down the disconnected control panel(probably about 40-50 lbs) and then they moved the base(250-260 lbs). We then met back at my place where they first carried down my old treadmill(which weighed MUCH less) along with our TV Armoire to have put in the garage(freeing up space in the room where the new treadmill was going). I don't know how they did it, but they managed to carry up the treadmill base to the second floor, though they were breathing petty hard. I was very happy with them, and in addition to the total cost $135(2 hours @ $60 hr + $15 fuel charge) I also gave a decent tip to the two guys too. Will definitely call up Wrightway again if I need stuff moved. Thanks Guys!

Very respectful and did a great job.

My apartment is on a third floor with no elevator. The guys worked at a steady pace and the whole move was done in 3 hours. They charged me $75 per hour plus a $20 trip charge for a three man crew and truck. Nothing was broken and they took care of puting the beds together and hooking up my washer/dryer. The only issue was that they were a bit late, 20 minutes. When they did show up, the door to there truck was frozen shut and it took another 10 minutes to get it open. But they did not charge me for any of this time. I would definitely hire them again.

Excellent movers! Friendly and high attention to detail.

Team was on time, very professional & friendly.

We got an inaccurate quote initially. After some back and forth the issue was resolved satisfactorily.

The men were all courteous, never did they groan when I changed my mind and wanted something moved again. Thye will be easy to recommend to others.

Excellent service, very polite young men.

They were very careful moving our furniture and minimal damage was done. One vase was broken and the red paint off an end table was chipped off. However, they actually repaired a bureau that had been slightly damaged in a previous move. The 3 men that moved us were pleasant and tried to be as accomodating as possible. We were slightly dissapointed that it took so long and we still had to make 2 return trips to our apartment to get the rest of our things. We told them to forget the little stuff since the move was taking longer than we planned. One other thing that was a little strange: the head mover asked if we could go get them some burgers for lunch and he would pay us back. We did as requested but never were reimbursed. I guess this was considered his tip! Overall, it was a slightly above average move since the movers were so pleasant/polite and careful with our furniture. However, I am still in search of a moving company that leaves me wowed with their capabilities.

I have waited to write this review in the hopes that Eric Wright, the owner, would own up to his responsibility and pay to properly repair the damages his movers did to our hard wood floor. We had only recently had the floor sanded and refinished. The movers dropped a piece of furniture while delivering it and scratched a 3 feet long scratch with 3 deep gouges into our floor. The moving crew did not inform us of the damage at the time it happened. We noticed it a couple weeks later as we were moving boxes from that area. I had the floor company (from Angie's List) that we had recently used to refinish our floors come out to give an estimate for repairing the floor. Because of the depth of the gouges they said the entire floor would need to be sanded and then refinished. Due to chemical sensitivity and allergies we require a water-based finish (the same as was previously used), which is a bit more expensive than regular polyurethane. They provided a repair estimate of $1,539.81. I called Wrightway Moving Co. to file a claim and faxed the requested form back to them and emailed photos. I also sent the estimate from the flooring company. Eric's response was that the estimate was too high and he was unwilling to pay. He first came to our house with 6 large men, his moving crews. My impression was that he hoped to intimidate the woman making the claim. While inspecting and discussing the damages, one of the crew told me that they, the crew, would have to pay for any damages that Eric settled on. I don't know how true (or legal) that is, but it surely seemed intended to make me back off my claim out of sympathy for the workers. Eric then said he would send a floor person of his own acquaintance to evaluate the damage and provide an estimate for repairing the floor. A few days later Eric and his floor person came by the house. Upon showing the damage to them, Eric's first comment was "you're never going to move that piece of furniture, are you?" referring to a large cabinet that was partially covering the scratch. The inference was that there was no need to properly repair the floor if I just never move the furniture. Eric's floor person then proceeded to describe a repair job that would replace boards (losing tongue-in-groove integrity) and patching just a small area of the floor. I explained our requirements for water-based urethane and told him the name of the product. He was unfamiliar with the product (which, I understood from our previous floor work, required a certain knowledge and skill to apply properly). He gave me a business card that had only his name, phone number and an email address (that didn't work) - no business name. This indicated to me that the person had no credibility in his knowledge or experience with hardwood floors. It seemed to me that Eric had brought in an acquaintance to give a low-ball estimate, which he did at $500. I called another floor company with A ratings on Angies List to give me a second estimate. I thought it was important to get the opinion of another "disinterested" party. They agreed with the first floor company that the only proper way to repair the floor was to sand the entire floor and then refinish it. They described the importance of not replacing tongue-in-groove boards whenever possible and the fact that the urethane should be a contiguous membrane across the entire floor surface. Although their estimate was slightly lower ($1217.00), they recommended I use the first floor company so that the repaired floor, when finished, would match the other hardwood floors in our house that the first floor company had previously finished. I emailed the second, lower estimate to Eric and said I would be willing to accept the lower of the two estimates to cover the repairs. Eric responded that he would not pay that amount and that he would have other floor companies contact me to provide an estimate for repairs. I received a phone call from one company and I asked them to email me so I could look at my calendar before making an appointment. I never heard from the company again so I emailed Eric requesting their contact information so I could follow up. Eric did not respond. A few weeks ago I sent Eric a certified letter with a summary of our communications and an invoice for the lesser of the two estimates I obtained. I gave him until Nov. 30 to pay the invoice. He has not responded. Accidents can happen. That's life. And I was prepared to give a better review on Angie's List if Eric Wright had stepped up, responsibly, to pay to repair the damage that his company caused when I hired them to perform a service. It has been nearly five months since Wrightway Moving Company damaged my hardwood floors. It is time for Eric Wright to be responsible, to behave honorably as a businessman and to pay for repairing the damage his company caused to my floors.

Excellent job! Showed up on time, took great care of furniture and was very careful entering and exiting houses. Great workers! Would use again!

The crew were scheduled between 1 and 3. At 12, they called to say they were running behind on their previous job, but should be here within the next two hours. They arrived at 2, still within the original timeframe, but it was nice to get a call. I had a crew of 4 who worked well together, knew what they were doing, and kept on the move. Very polite and efficient. We finished at the final location at 5:45p.m. I would use Wrightway again, and request Armando's crew again.

Unfortunately, due to other circumstances, I had to cancel the reservation. They were extremely understand and sent me friendly emails confirming the cancellation.