Glass Clinic Inc

Six months ago I contacted Glass Clinic for a replacement of a broken windshield. They had a great price on their service, so I thought. I liked the price so I had them install a new windshield with the lifetime warranty. Six months after they installed it, my girlfriend and I were getting in the car and when we shut our doors the mirror with a chunk of glass still glued to it fell off. The outside of the windshield was fine. It had no chips, scratches, or impact marks. So after looking at the funny way it broke I called and spoke with the man in charge at The Glass Clinic. I told him what happened in a very polite respectful manner thinking it was going to be taken care of under my ''Lifetime" warranty. Before I could finish giving him all of the information he cut me off and told me I must have hung a lot of heavy items from it or jerked on it ''really, really, really" hard. This is before he even laid eyes on it or let me finish explaining everything. At this point he is being very defensive and rude for no reason and tells me I will have to bring it to 2270 Manana Dr, Dallas, Tx 75220. When I bring it there he looks at it and says I must have intentionally pulled it down or hung very heavy things from it. These excuses make no sense to me. He tells me he will replace it for me for $120 and give me a discount on labor and materials. I learned about deplorable business tactics like this in business school. Its takes advantage of people who are in a vulnerable situation, plus its not living up to your ''lifetime warranty'' standard. So needless to say I didn't take him up on his offer, so I decided to call a well known reportable company called safelite. They came out and replaced my windshield and told me that the company that installed the windshield he was replacing did not primer all of their scratch marks that the removing tool made when replacing the last windshield, and that it had caused my windshield lip to rust! He said it causes leaks and all kinds of other expenses dow the line. He noticed it without me even telling him about the people who replaced it before. After he told me that I told him who replaced it before him and he said they are know to conduct shady business and do shotty work though out the windshield replacement world. Anyhow, safelite put in my new windshield and it looks great. It doesn't have all the deformities like the one from The Glass Clinic and I will use them for good now. Thank you for your time. *****Buyer beware

I had an afternoon appointment. However, the weather looked bad, so in the morning they called and asked if they could come earlier, because if it rained, the replacement could not be done. A worker was in the area, and the work went well. The glass looks just great, and there are no leaks. It has rained several times since. Great Job.

The windshield on our Honda CRV was obliterated by the hail storm on 4/3/2012. We could not schedule a repair until the insurance adjuster came to see it and by that time 3 days had passed.

With SO many cars in the metroplex damaged by hail this week, I was fully expecting to have to wait several days for them to be able to work us in. Much to my surprise, when I called late this morning, they said they could do it today. The lady who answered the phones was extremely courteous and helpful.

She quoted me 2 pre-tax prices based on the year, make, and model- about $150 if I were to bring the car into their shop, or $178 to have them come to me. Since it wasn't really much more to have them come to me, I requested the mobile service. She gave me a 2 hour window of time that they would be there and furthermore, she said that she would call me when they were on their way in case I had errands or something that I needed to do. I thought that was really going above and beyond what I would have expected.

Sure enough, she called me when the guy was on his way and he arrived well within the window of time they had estimated. The installer was courteous, friendly, and worked very quickly to replace the windshield. He vacuumed up all the little pieces of broken glass inside the car and really left the car looking much nicer inside that it had before (even aside from the broken glass). The new windshield looks great - he put all the state stickers, tolltag, etc. back on. right where they had been before. There were no surprises with regards to the bill.

I would recommend these guys to anyone who needs auto glass, and given that it doesn't cost that much more to have them come to you, I recommend their mobile service.