Element Moving & Storage

Quick, professional, painless elements is awesome. I would not only recommend them I would use them again.

I think this crew is the best! Thank you all for the hard work and great job. God bless!

Christian, Jorge, and Jesus were fabulous!

They unloaded a large truck from our move, and they did it just under three hours. After they would put a box in the home they would run back to truck and didn't waste any time. They are grade A.

Movers arrived on time and took extra care wrapping all the furniture while protecting the brand new white carpeting. Excellent experience and would highly recommend.

The price was a little higher. The experience was very good. They were very personable. The rep gave me some suggestions on how to pack and what type of boxes to use. They were very helpful. The followed through and called back.

I was extremely happy with entire service. Staff very friendly and efficient.

The initial estimate was about $850.00 with one truck and two movers and about 6 hours. Jeff did our estimate and was very honest with me and accurate. When moving day came around, 2 trucks showed up and 4 guys. This was going to cost more money and was not anywhere near the estimate. The head mover encouraged me to call the main office and see what the mix up was but that he felt we would likely need 2 trucks and it would cost less with 4 men overall because they would get it done quicker. I called the main office and they compromised with me on the cost of the 4 men and the 2nd truck. The overall cost ended up being about $300.00 less than the estimate and it took them about 3 hours-so it all worked out for the best! The movers had a great sense of humor and were very friendly and efficient. I have recommended Element Moving and Storage to two other friends. Thanks!

Please see my comments above! The office staff and the loading and packing crew were outstanding. There was no bait and switch! And everything went as I was advised it would, EXCEPT, the delivery and unloading. I would use this company again, IF, I could get a different driver to deliver my goods. And finally, this guy, the driver, tells me as he was leaving our residence that he would be stuck in traffic trying to get to Virginia because this job took soooo very long!! Amazing!!!

Jeremy and the crew all were wonderful. They called when they were almost at the house, and got straight to work. We had a packed house, ( we had two houses worth of things packed into 1 house) They wrapped all the furniture and worked very quickly ( which is important when you are paying by the hour). All of the guys were polite, professional and personable. I felt very comfortable trusting them with my belongings. The move took longer than the quote...which did not surprise us that much because of the amount of stuff we had to move. But they really worked fast and did a great job. Jeremy, David, Roberto, & Morales were all great and I would definitely use them again...but hope I do not have to move again for a long long time :) I will gladly recommend them to anyone.

Very professional & took great care of all my things.

Great, on time, efficient knowledgeable careful

All three gentlemen were outstanding and efficient. They worked beautifully as a team and completely removed my previous stress over this move,

The entire experience was wonderful. From the first contact over the telephone, to the in home estimate to the moving crew. Everyone was professional, courteous and efficient. Our crew was Jeremy, David, Quante and Eddy. They arrived on time and took great care of our belongings. We had a crew of 4 men and two trucks which made the job go much more quickly than I anticipated. They were extremly efficient, worked together well and were very helpful to us throughout the process. I would highly recommend them and would use them again!

Movers were efficient, on time, very careful with my furniture from start to finish. The guys were friendly, courteous and genuinely great people.

The crew did a wonderful job. They were courteous and friendly while working quickly. Very professional! Great job!

Very smooth move. Mike, Eddie, and Chris arrived on-time (early in fact) and did a fantastic job. Efficiently but carefully packed the truck with all our furniture and pre-packed boxes. We had a few difficult pieces (sleeper sofa that required removing the door, wall-mounted bookshelves) that they handled with ease. Upon arrival at our new home, they were great about moving furniture around as I decided where things should go. No damages, except one picture that they recommended we special wrap (and we chose not to do). Have already recommended to friends.

They moved us from our 2 story town-home into our house.

The service was good overall. The crew was great and they were careful with all of our belongings, including the furniture.

They were good to work with overall! They showed up on time, worked with us and wrapped everything. They also took apart the furniture then put it back together, which we had to pay for, but they did a good job. They were conscientious and careful with our belongings. They did a nice job!

Overall, the experience was satisfactory.

The service went well overall. They were friendly and let us know exactly what they were going to do. They got the job done and we didn’t have any problems.

they came when they said they would. they packed everything in one truck like I requested. they arrived on time, and set everything up they were responsible before they left. They arrived on time. Jeremy Mirick was so honest and sincere, and willing to do things that weren't really his responsibility. Minimal amounts of damage, and it was all reported so that I could claim it.

I cannot think of enough negative adjectives to adequately describe our moving experience with Element Moving and Storage. Never in my life have I been taken for so much money while receiving so very little in service. To say my experience was awful would be doing a major injustice to the word "awful." I blame myself entirely for not researching Element Moving and Storage adequately, despite being told by many friends that moving companies have virtually no watchdog organization overseeing their businesses and practices. I researched about ten moving companies online and interviewed three companies in my home. Element Moving and Storage was by far the most expensive company among the three that actually came out and inventoried our home prior to giving us an estimate. I took this as a good sign, assuming that I would have to pay a premium if I wanted to be guaranteed a quality, hassle-free move. There were so many things that went wrong with this move that I have had to sit down and make a list to be sure that I did not leave anything out. From here on through the remainder of my overall experience, I will do the best I can to leave out personal narratives and will recount factual information only. We were sold on Element because of their glossy brochures and savvy salesperson. His name was Jeff Akin. He was very knowledgeable about the moving business, and he had a way of calming our fears about moving that no other company had done. He assured us he would be with us from start to finish. He collected our $750 deposit, (10% of the cost of the move) which reserved our packing and loading dates and we never saw Jeff again. We did talk to him twice after this during the move process in hopes that he could straighten out some of the mess, but all he could do was take messages and deliver them to the owner, Elle Nesher. Element Moving and Storage arrived at our home on February 27, 2012 to pack the entire contents of our home and prepare for shipment from Dallas, Texas to Westport, Connecticut. We had agreed on a February 28 move-date and were not aware that it had changed until they arrived on the 27th. They responded by saying that they left us a message explaining that they had to shift dates because the cleaning crew that we hired through the company would not be able to fit into our schedule otherwise. They explained that if we did not allow them to start packing when they arrived that we would lose our $750 deposit and we would have to hire another moving company."We left you a message. Sorry. It is today or you lose your $750 deposit." So we let them start packing and signed a contract with a start-date of February 27. The next day would have been our load date, but they never showed up. They arrived February 29. To our surprise, the contract that we signed and have in our possession had been changed by Element to reflect a load date of February 29. Our half of the contract still reflects a load date of February 28 and theirs reflects a load date of February 29. There is very little you can do if something like this happens in the middle of your move. The bottom line is that we did not have the money or the time to argue about the dates or to hire another mover. We had sold our home. We needed to be out of there immediately, so we went ahead and let them load our entire home. After packing everything up, they put our belongings in storage because we did not have to be in Connecticut until mid-April and at this point, we did not even have a new home to which our belongings could be transported. The next hiccup came when Element called us and told us that our street was too narrow for their moving van to access. We would have to pay an additional $1,700 for a shuttle to carry our belongings from the moving van to our home if the distance from the truck to our home was more than 100 feet. We said no, we would carry them ourselves if the distance was more than 100 feet, which we did not think it was. We were okay with this because we (accurately) belived that the distance from the truck to our home was less than 100 feet. It said in our contract that the movers would carry our goods up to 100 feet for no additional fee, so we were fine. The ship date was our next issue. Despite many pleas for a week's notice prior to shipment (we were driving cross-country with a four year old and a cat) I finally called Element one last time begging for a ship date. I knew that our belongings had left our storage facility, but I had no idea how long it would take the driver to arrive in Westport. We had no idea how many other shipments they were dropping off prior to ours, how many hours a day the driver would be driving, etc. I knew our ship date was approaching the one week mark, yet Element would not return my phone calls to confirm a date. When I finally did get a live voice at Element, I asked once again for a firm ship date. Their response? "Your shipment is there! You have until Thursday (this was Monday) at the latest to meet the driver or we will put your possessions in a storage unit. This will negate the insurance policy you bought, and we won't refund it. Also, you'll have to hire your own movers to actually re-load and unload in your new home if we have to store your belongings." After two full days of accusations between us and Element, they finally agreed to push our shipment date forward by one day to Friday. It was now Tuesday evening. Our contract on our new home did not begin until April 9, so we also had to try and convince our new landlord to let us into our home three days early. She agreed, at a cost of $250 a day. We left Wednesday morning and drove straight through to make it on time. We were reminded by the owner, Elle, that our belongings would be placed in a storage unit if we were not there to meet the driver on Friday morning, April 6, at 8:00 am. If we were late, Element would no longer be financially responsible for any missing, broken or damaged items. We made it to our new home at 7:00 am on April 6. The driver arrived at 12:30 pm. He was held up in traffic in New York City. The driver looked at our street and quickly determined that it was, in fact, too narrow for his van. We agreed, as it was very narrow. Our contract stated that Element would move our belongings from the truck to our home up to 100 feet. Anything over 100 feet would cost us greatly. The driver did not measure the distance and admitted that it appeared to be less than 100 feet, HOWEVER, he was instructed by the owner, Elle Nesher, to place our belongings right outside of the moving truck, in the middle of an intersection. We were not prepared for this. We assumed that what was written in our contract would be honored. It was not. The driver was acting on direct orders from the owner, and though we pointed out that the distance was clearly less than 100 feet, he would not budge. My husband and I had to carry the entire contents of our home ourselves while the delivery men sat and smiled at us. They refused to stay once everything was unloaded so that we could at least check our inventory sheets to make sure everything was delivered. We had marked about five items that we could see were entirely broken or damaged beyond repair. Upon unloading, we found my husband's $700 jacket that was being used to "securely" wrap an expensive vase. Element had run out of wrapping paper and had wrapped our breakable goods with our own clothing. It was not until after they left that we discovered four boxes of items we had checked off of the inventory list actually belonged to someone else. That meant that at least four of our boxes had not arrived at all. We notified Element's owner promptly, and the next day one of the movers (we later found out that the move was actually contracted out to an entirely different company) showed up in his car with a box of our belongings. He said if we wanted what was in the box (we had no idea of the contents) then we would have to give back one of the boxes that didn't belong to us. We did what he asked and he left. We were still in the process of taking inventory of our shipment when we discovered that our entire collection of china (Philipe Deshoulieres, valued at about $4,000) was nowhere to be found, nor was a large portion of our crystal. Not only did Element fail to deliver our household goods safely, as several high-end items, including my husband's Ducati motorcycle, were broken, but they failed to deliver some items at all. We are still waiting on those boxes, but we don't expect to see them. Nor do we expect that Element will live up to its contract and replace the lost boxes. Elle was extremely accusatory when we confronted her with the lost boxes and she demanded a receipt from the china. As it was inherited from my grandmother, we do not have a receipt. Apparantly, this too negates the insurance policy, according to Elle. It is now May 18, 2012 and we have not been given a single update as to the status of our missing boxes. We provided Element the box numbers from the inventory list and sent a picture of what it looks like. We have learned a valuable (around $15,000) lesson in all of this. Read your contract, re-read your contract, and then read it again. If it sounds fishy, it is. If it is written only in the best interest of one party, don't sign it. Don't assume any company will live up to their end of the contract, if doing so will cost them a penny, without being forced in a court to do so.

They charged me too much. They gave me a price and I thought that's what the price was going to be. When they delivered the stuff, they wanted more and they were really deceiving. They picked up at my old address, stored it and then on the day of my move in the condo, they brought it down. The crew was really professional but the sales person was not.