ASG Security

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This company refused to contact me about the over-charge as of this date.  I have only received an "unapplied" credit and still have not received contact from the company.

ASG = F rating

My alarm company last year or so sold out to ASG. I have had alarm monitoring for the past 7 years, so I was not under contract. I got a letter of the transfer, but no further notice. I was on automatic bill-pay (NOT a good idea for ANYTHING). Since I had an alarm in which they took forever to contact me and when my alarm battery went dead I called (their number was HARD to find for service) to see if a technician could come out and replace it. They told me to replace it myself if I wanted it done quicker than a week. I decided to shop for better and cheaper service. I found that I was paying too much (at $35/mo) and called another service that I found on Angie's List. The other folks called me back right away and scheduled with me for service the next week. The new company switched me. I called ASG and told them I no longer required their services. They told me to write them a letter. I wrote a letter to their Irving branch and the corporate. They billed me for that money (with the automatic bill-pay). I advised them I should no longer have any deductions for service I was not getting from them. They continued to charge me. They called me once or twice a day and left messages that they now had to "talk" to me. I contacted the BBB and after three months I finally got them to stop charging me. What a horrible experience! I am glad I switched and it cut my bill in more than half ($14/mo) and the new service is great!

Poorly

I have been with this company for about four years now. The overall experience has been good. I have had the alarm go off a couple times and they are always responsive and call to check and see if I need anything.

This was a great experience; the technician spent almost an hour checking out our entire security alarm system to be sure that the damaged control pad was the only thing damaged. He did not have a replacement pad with him, so they had to come out the following week again to replace the pad. Even though we do not pay for monitoring with this company, the only charge they rendered for both visits was the cost of replacing the pad! I was absolutely flabbergasted that there was no trip charge, no time charge, and there was no rush; he checked everything very thoroughly. We wound up with this company because they had bought out the company that installed the system 10 years ago, but I could not have found a better company than this if I had looked around!

Great company, fast follow up if alarm has gone off, great customer service whenever I've had questions. We have been with Spectrum Alarm Systems for about 10 years and apparently they have merged or are now part of ASG Security. Several people in our immediate people use them as well. I feel really comfortable having the peace of mind that their system and people are monitoring our house.