AAA Septic Service

I don’t know how a company like this stays in business. Bought a new house and builder used these guys to install the septic tank and system. I got a 2 year prepaid maintenance package. They are supposed to come every 4 months to check and write a report. These guys wouldn’t show up. Had to call them after 7 months each time to get them to come out and check the system. They claimed they got backed up. No report was ever given to me and I asked to have someone walk me through the system and they couldn’t handle that. These guys are the worst.

Our home was built in 1974. Our ground was getting a bit 'squishy' in the area around one of our tanks, and the smell, Some septic places were like, "Gotta go aerobic" Um, new homes, yes, older homes with the existing system, no. Plus, aerobic do cost more to install. Nothing like flushing money down the toilet . AAA determined our tanks were still good and added the pump tank to help keep things moving. They did not push the aerobic system, just gave it as an option. 5 year warranty - I did have them come out to check on the circuit on the breaker box a couple of times, recent being Feb 2017 - for which I gladly paid the service fee. All good! For the record, I hate having a septic system, but we're on 5 acres and, to date, the city of Sachse still offers no alternatives. So, as a homeowner, you have to watch everything that goes down a drain, even your garbage disposal. (I learned the hard way that it's not a dispose ALL). Get them emptied, at least, every 5 years. You don't wait for your toilet to fill to the brim before flushing is, do you?

It was supposed to be fixed in 30 days, it has taken 4 months since I have sent it in.

We've have a contract with them since we purchased this house. Our township requires that we have a contract with somebody. They have been very good. They come out on time and they do an excellent job. If there are any issues, they let us know. Rod is our guy. He is always upfront and checks everything out. We never see anything in the yard. We don't even know they've been here unless we are here or we find the card on the front door. Their prices are average; they are about the same as everybody else.

Did a great job. Friendly, on time, fair price. Would definitely hire again.

I have had a maintenance contract with AAA Septic for 12 years. Based on my most recent experience they proved to be the most responsive when compared to the ?A? rated companies on Angie?s List.
During the Memorial Day weekend my septic system alarmed due to failure of the Grey Water pump. On Sunday, May 26th I called and left phone messages with AAA Septic and four (4) ?A? rated septic companies. I called again on Monday, May 27th and left messages with the same companies. Since it was a holiday weekend my expectation for a quick response was low. All companies met my expectation.
When I called on Tuesday, May 28th, only AAA Septic answered the phone. I called the others to compare responsiveness. AAA Septic scheduled a technician to be at my house that afternoon. As I have a maintenance contract with them it seemed the least they could do. The technician showed up, quickly diagnosed the problem, and had the pump working within 20 minutes of arriving. There was a short in the control box to the septic system (the aerator pump was still operational. only the Grey Water pump was affected).  He then went over the septic system components to insure all was operating correctly. He checked and cleaned the aerator, filter, and added chlorine.
Since becoming a member of Angie?s List I am aware of the options available. My maintenance contract is up in June and I felt it would be a good time to shop my business. This emergency leveled the playing field. None of the companies have emergency or after-hours contact information. None of them performed follow up calls on phone messages left over the long weekend.
During this kind of service outage the customer is left up to their own creativity and problem solving skills. Fortunately, a sump pump, extension cord, and 50? garden hose provided a temporary solution saving the aerator and promoting domestic harmony. Two days without toilet or shower facilities was not an option.
Bottom Line: It comes down to the devil you know vs. the one you don?t. None of the companies rose to the occasion. However, AAA Septic answered the phone and reacted quickly; the other companies didn?t bother to follow up.

These guys have had the maintenance contract on the septic for my house for 5 years.  I asked them on each visit if the system needed to be pumped, the answer was always no, not yet.  It is one of those things, I should have known better, 6 years is way too long for a family of four to go.  I wound up having to get it pumped when it became evident I had a problem.  AAA would not return calls and finally I got another company to take care of it.  He told me it was one the worst tanks he had seen in quite sometime and labeled AAA incompetent.

See above