AAA Septic Service

Description of Work: These guys don’t show up....

Description of Work: Installed 500 gal pump tank to (2) existing tanks with low pressure lines back in 2009 and have had them back for service, most recent, Feb 2017

Description of Work: I sent off an airator to be rebuilt

Description of Work: The driver who comes to drain the tanks is fantastic. He does a great job. We have been waiting a year to have a new tank dropped to replace a malfunctioning/crumbling one.

Description of Work: We used AAA Septic Service every 4 months for our septic tank.

Description of Work: Changed a bad motor in my septic tank.

Description of Work: Called to find a service provider. Did not use, but received helpful information.

Description of Work: Fixed a failed Grey Water pump on an aerobic septic system.

Description of Work: Boy what a mistake

Description of Work: None...due to prior lack of service.

Description of Work: We have had AAA Septic Service as our maintenance contract provider for over 10 years (until signing up with Angie's list, we never knew of any other aerobic system maintenance companies in our area). In those 10 years, overall, we have had incredibly poor service from them. A bit of background here.... We have a 4 bedroom, 3 bath house and our aerobic septic system is supposed to be able to accommodate a home with 5 people in it. However, there's only 2 of us living here, so we should have "overkill" on the capacity of our system versus the number of people actually using it. We do not put a lot of food down the garbage disposal, nor do we abuse the system. We just try to live a normal life. For years and years, we have had a continual issue with the aerator on our system. It just freezes up and completely stops working, and this happens several times a year. When this happens, we call the service department (Jody, the service manager) at AAA Septic Service. It is our understanding that if they cannot get our aerator working again, they take it away to "rebuild" it and give us a loaner to use in our system until such time as our rebuilt aerator comes back from whomever rebuilds it. However, the majority of the time, they have so many aerators failing at the same time, they don't have enough loaners to loan out to people. So our system (and what gets sprayed out the sprinklers) gets stinkier and stinkier because there's no air getting churned into the system. On top of not having enough loaners to cover all the failing equipment, Jody will also tell you they're coming on a certain day to work on your system or bring a part or bring the rebuilt aerator and they don't come when he tells you. You have to continually call, day in and day out, to try and get someone out to perform the work you're paying them to do. So either Jody lies to you on a regular basis, or he's the most ineffectual service manager on the planet, because the workers are constantly not showing up when Jody says they'll be showing up. Either way, it's a huge mess and we're just tired of trying to keep up with them. Due to the lying and the constant phone calls needed to "prod" them into action and the lack of loaner equipment when our actual equipment fails (which is happening on a much more frequent basis these days), we can only give this company a failing grade for their yearly maintenance contract service. They offer us no reasonable reason why we continue to experience failures of the equipment, and they do not offer any other solutions to resolve this failing equipment issue. We have tried replacing the failing equipment (at a big expense to us) along with the rebuilding of the failing equipment. They're just mystified over why these problems continue to happen. We're mystified over how they could still be in business.