It started with a call to Redd's who we have contracted before. The work was good, but needed constant following up. Because we liked his work we decided to go with him, and also he expanded his business to small remodel jobs. We asked for a quote, set a date to begin the project. On the first day he did not have much of anything ready to begin the work in which he stated that the job will take little more than two days. Day one gone. Day two he could not show up or did very little and wasted another day from work. Day three was a little more productive but still had issues with the doors that were ordered, damage to the doors, and not enough equipment. All and all the project took longer than was too be expected, and that can be acceptable unless you are simply not prepared and fall behind on due to your own doing. As we finished the project and paid the final fee, we assessed his work and recalled Redd's back to take can of the issues found. Some of those issues were, paint job not complete, did not clean doors or other drips and splatter, doors did not function properly, door equipment was taken off that should have remained in place for proper function, did not install and finish the threshold as directed and agreed upon, door equipment was installed improperly, switch plate that was broken was reinstalled without informing me of the damage, the door that was damaged by the manufacture or by the contractor was installed and painted over to cover up the damage after the Redd's said he was going to have it replaced. Several discussions and emails were had to remedy the issues. Redd's did come out once and did not complete all the work, and would argue about the work done and that he did not know what the big problem was about many of the things that needed to be completed or fixed and certainly not for the items that were broken under his own hand. Further Redd's stated that he was not going to come out for such small dollar items and that I could fix them my self. I don't recall Redd's saying anything about the small dollar amount when he decided to take on the job. Once he got the job, it seemed all customer service and commitment to the job was lost. Did I mention that sheet rock that I had from a previous project I worked, he used and did not credit me for the purchased material? One other item to note which I think relates to respect for others, he decided to tell me in great detail the issues of some of his past employees and why he fired them and their troubles. It did not stop there, he also told us about how the person he brought into the house was arrested and the detail therein.
Description of Work: What was to be performed was a patio door removal, install pocket door in place of patio door, and frame wall.
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Service Categories
Doors,
Interior Painting,
Drywall,
Exterior Painting,
Pressure Washing
FAQ
REDD'S PAINTING & DRYWALL LLC is currently rated 2 overall out of 5.