The Maids of Austin offers maid and house cleaning services you can trust. Our staff is bonded and insured. Products and equipment are provided. Satisfaction guaranteed .
Services we offer
Cleaning Services, House Cleaning, Maid Service, Window Cleaning, Capet Cleaning Maintenance, Moving Cleaning Services, Same Day Cleaning Service, Spring Cleaning Services, Fall Cleaning Services
Services we don't offer
Large commercial buildings, laundry, dish washing, carpet cleaning, window cleaning
Description of Work: Deep cleaning of the house (floors, cabinets, bathrooms)
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Consuelo B.
03/2016
4.0
house cleaning, plumbing, window cleaning
 + 1 more
unknown
Description of Work: Told 6 hundred and something and usually estimate would be within 75 dollars regarding pre info related regarding the cleaning. Windows were really the most important thing and this I related first. Cleaning folks called me while out and gave me a price of 900+(high end) they had just cleaned front windows I was told. I asked if not cleaning windows would reduce cost. Was told yes and expected call back on price. Never received. Arrived back. Only front window done, left plastic hangers on Window and streaked. Over sink electric on/off switch still had grease, cobwebs above curtains. Had my house in Corpus done for price of 350 pre stated and price I paid. Most beautiful job I ever had done. Folks working for Austin Maids very nice. Price was exorbitant. Country prices in San Antonio just are not this high. I was told my house was not dirty, just dusty. Asked that walls be cleaned behind trash can which was not done. Several obvious places on tile needed to be better scrubbed. I was called back and asked how it went. Not wanting to get into it. I said okay and good bye. Just accepted the way job was done and vowed not to use them again. Perhaps these are expectations in Austin, but at a farm in Pleasanton/Floresville area expectations must be higher.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$906
Karen F.
02/2016
5.0
handyman service, house cleaning, window cleaning
 + 1 more
unknown
Description of Work: They were thorough in cleaning the reins I asked them to but there was a slight language barrier
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Allison D.
04/2015
5.0
house cleaning, plumbing
 + 0 more
unknown
Description of Work: Vacuum, dust, mop, dust baseboards, clean kitchen (stove/countertops/sink/microwave), clean bathrooms (tubs and toilets). They do a great job.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$200
Marilyn Z.
03/2015
5.0
house cleaning
 + -1 more
unknown
Description of Work: Cleaned house thoroughly
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Doralee T.
03/2015
5.0
house cleaning
 + -1 more
unknown
Description of Work: I had them do a whole house cleaning and was very pleased with the quality of their work. In fact, I now have them coming every two weeks to do a partial house cleaning and will add the guest rooms when needed. I like that the same team comes each time. They know what to expect and so do I.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
jeffrey G.
02/2015
5.0
house cleaning
 + -1 more
unknown
Description of Work: They should up pn time and worked hard.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Leslie U.
12/2014
4.0
house cleaning
 + -1 more
unknown
Description of Work: I had them do an initial cleaning to get our house ready to sell. They showed up on time and the four ladies went right to work. They did a good job and were nice. The only complaint I had was the price. Seemed high but of course there were four of them. It took them about 2 hours to clean my 3300 square foot house.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from The Maids of Austin
Thanks so much for taking the time to give us this feedback. We really appreciate the opportunity you gave us cleaning your home. Sometimes when we go into a home for the first time we can run into some accumulation and heavy traffic areas that can run longer than we originally planned for. Our Team leaders are great at keeping you informed in that event. Thanks for giving us an A in quality!
Patricia H.
08/2014
5.0
house cleaning, window cleaning
 + 0 more
unknown
Description of Work: This was a deep cleaning for the house I moved into, and it really need it. Thy brought their own supplies, they got to work right away. They worked hard and chatted lightly as they worked. I was very pleased with the results. When the work was more than the 2 hours, the leader explained what was left to be done and asked if I wished them to continue, and I did. They cleaned my oven, cleaned the baseboards and windows. Great work.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$428
Response from The Maids of Austin
Thank you for taking the time to compliment the team. We are very happy to know that they did exactly as they are trained to do in getting the job right for you and communicating that to you. Again, we appreciate your kind words.
Cynthia R.
02/2014
5.0
house cleaning
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$170
Thomas W.
06/2011
5.0
house cleaning
 + -1 more
I think they always do great work.
Description of Work: They come by every two weeks to our three-bedroom home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from The Maids of Austin
What a cool customer you are, Thanks! We enjoy cleaning for you too!
CHARLOTTE C.
12/2010
5.0
house cleaning
 + -1 more
unknown
Description of Work: They clean the house every 2 weeks. They do a very good job.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from The Maids of Austin
We'll be sure to let your team know. Thanks!
Diana O.
08/2008
5.0
house cleaning
 + -1 more
The Maids Home Services did a fabulous job, and as my husband said, "They were four cleaning tornadoes!" The team of four arrived on time and got right to work. The house was immaculate when they were finished, including the baseboards and ceiling fan. The rental was 1987 square feet, carpet and tile flooring, four bedrooms, formal living, family room with fireplace, and a laundry room, and huge kitchen. The appliances were perfect. It looked wonderful. As a result of the great job, we not only got back our whole rental deposit, but we got half of the pet deposit for cleaning (which we did not expect), and the management company was able to rent the house in two weeks! We got a rental refund as well. The place looked so beautiful that the management team said "You have restored our faith in humankind!" and that they could begin showing the house immediately. I can't tell you how great it was to get almost all our money back, and to get the place rented immediately as well. Thanks to The Maids Home Services!
Description of Work: The Maids Home Services cleaned our rental house after move out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$285
Judith E.
06/2008
5.0
house cleaning
 + -1 more
They were very thorough on what did. They were professional and punctual they were considerate of my home and they did a good job getting around to clean everything. I would recommend them and use them again. They finish very quickly.
Description of Work: They came over and cleaned my house. They did everything that they said they would do.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Lee J.
01/2008
5.0
house cleaning
 + -1 more
Team arrives, each has a job to do: one goes to main bath, another to kitchen and utility area, a third begins vacuuming. The 4th starts dusting everything not easily accessible by vacuum: trim over doors, bookshelves and books (in every room) knick-knack and photo displays (also in every room except bathrooms) window sills, Venetian blinds, tops of furniture. First two scrub floors, third vacuums carpets in 6 rooms. Fourth also sweeps front porch. Total time in house about 1/2 hour.
Description of Work: A team of 4 comes every 3 weeks to clean my house. Teams change over time, but basically the same team comes unless the schedule is changed for some reason (falls on major holiday, I am in hospital), so they know what I expect. I have asked to get a phone call when the team is on its way, and always do. The company and each team that has worked for me (over nearly 10 years) has been concerned to do a good job and I am encouraged to report anything less than completely satisfactory - they would return to correct anything I reported being poorly done, but I've never had to ask for that.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Kelly H.
12/2007
4.0
house cleaning
 + -1 more
They were very quick. They did leave 2 dishes and a cutting board unwashed in the sink and did not run the dishwasher. Said they did not wash them because the dishwasher was full. They also did not change bed linens. They told me after the fact that I was supposed to leave them out and they did not want to search the cabinets etc...however they did get clean towels from one cabinet? I would rate this an A- or B+ ...the price was steep for the first time. Waiting to see what the weekly price would be before I hire them on a continual basis.
Description of Work: I have 2 bedrooms, 2 baths and a study. Overall it was a good job. They did their initial 22 Point Service.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$285
GEORGETTE O.
09/2007
5.0
house cleaning
 + -1 more
They are in and out when they clean my house. There is a crew of 4 people that do the work and it takes them about 1 hour. Before they started cleaning, they asked me if I had any special instructions. The instructions that I gave them were followed.
Description of Work: I had them clean my 3100 square foot home. They did the all of the vacuuming, dusting, sweeping, and cleaned all of the glass surfaces.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
NEWELL S.
09/2007
5.0
house cleaning
 + -1 more
Talk about fast service, they're super fast! They are a very bonded crew. There is normally three to four people involved in the cleaning. They can clean our entire home in about an hour as they are very fast and they are in and out. They are slightly expensive but the work is great. They are also insured, which is good so I don't have to worry about paying for any accidents or incidents. They have super high energy and don't slack off. They always have at least one English speaker with them so that we don't have any communication issues.
Description of Work: We have them clean all through out our 2400 square feet home, every week. We pay a weekly fee.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Dawn K.
07/2007
5.0
house cleaning
 + -1 more
Luckily we now have first cleaning, otherwise in the past we would get a time-frame that they were to come Would get a call 15-30 min from when they would show up. They come in, one goes immediately to kitchen and starts cleaning, another starts vacuuming edges, someone empties garbages and another changes sheets. They then get to their specifics (starting with our upstairs) will do bathrooms, dusting, vacuuming before moving downstairs, finish off with the person vacuuming and walking towards the door. They get on their hands/knees to wash floors, we have black appliances and they do a great job making them spotless, clean microwave, outside of fridge/oven. Clean bathrooms well. The only thing I would change would be to add a more deep cleaning aspect, such as moving items on dresser for dusting unless there are only a couple. Would love it if they got spider webs in corners or use the vacuum attachment to get behind TV or under higher dressers, etc. where the dust is caked.
Description of Work: We have used them for over 3 years. They come in a team of 4 and for a 2800 sq ft home it typically takes about 1-1 1/2 hours. They bring all their own equipment. Someone starts in the kitchen and works in the kitchen the whole time, they will change your sheets, get on hands/knees to wash floor, empty trash, dust, vacuum overall general cleaning. We have 3 dogs and they do a great job with dog hair. Price seems a little expensive, but trying to find anything else is tough unless you want a company that sends one person.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$178
Gwendolyn M.
05/2007
5.0
house cleaning
 + -1 more
I was immediately impressed by The Maids parking their company car on street, not in driveway, and carrying equipment and supplies from there. Four women dressed in clean, attractive uniforms comprised the team. The team leader asked me if I had special instructions or needs and was very receptive to my requests. The team was efficient, quiet, courteous, and obliging and thoroughly cleaned all areas. Care was taken in dusting antique furniture and art objects. The Maids' service was far superior to another service I've had. Office staff answered my questions and scheduled services in a courteous, helpful, and professional manner. If you are dissatisfied with the cleaning, the company re-cleans free of charge. My house had been neglected for some time. I was very relieved and happy to once again have a clean one. Thank you, Angie, for providing your lists! It gave me confidence to hire this company.
Description of Work: Cleaned sinks and counters in kitchen and two bathrooms. Cleaned appliance exteriors, cleaned inside microwave, range top, and burners, damp wiped cabinet doors. Hand washed and disinfected floors in kitchen and bathrooms. Cleaned and disinfected toilets, tubs/showers. Dusted sills, ledges, and vacuumed floors and carpets. Polished wood surfaces. Vacuumed under beds. Cleaned three ceiling fans and emptied trash. They would have changed linens and made beds if I had needed that service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$224
CHRIS G.
09/2006
2.0
house cleaning
 + -1 more
Poor quality of cleaning--the floor did not appear to be mopped. Written instructions to the cleaning people were ignored. Dirty dishes were stacked in the sink and left. The scheduler changed the originally agreed upon time of day without notice to the homeowner. The cleaning chemicals used smell like old mop water.
Description of Work: A team of cleaning people arrive at your home and clean within a relatively short time. Environmentally friendly chemicals are used.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$88
Response from The Maids of Austin
WE HAVE NO RECORD OF CLEANING FOR THIS MEMBER. IF THIS CLEANING WAS UNDER ANOTHER PERSON'S NAME, WE WOULD APPRECIATE A CALL TO RECTIFY THE ISSUE.
06/2006
5.0
house cleaning
 + -1 more
This company came every two weeks to clean my home. They had a large variety of packaged deals for services and also did special things, such as taking and picking up our dry cleaning. They were extremely professional and an awesome group.
Description of Work: They dusted, mopped, vacuumed, and cleaned everything in our 3000 square foot home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
JACKI S.
06/2006
4.0
house cleaning
 + -1 more
They did a good job with the cleaning. They could have done a better job because I had to go over some of their work. I wasn't real pleased with the way the work was completed. I wanted a neater job. The overall work performed was okay. It was just minor things that I myself would of done better. I would use their service again.
Description of Work: They did the house cleaning all through our house, including dusting and the vacuuming.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Handyman Services,
Window Cleaning,
Floor Cleaning and Waxing,
Plumbing,
Vacuum Cleaners
FAQ
The Maids of Austin is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
The Maids of Austin accepts the following forms of payment: Check,MasterCard,Visa
No, The Maids of Austin does not offer free project estimates.
No, The Maids of Austin does not offer eco-friendly accreditations.
No, The Maids of Austin does not offer a senior discount.
No, The Maids of Austin does not offer emergency services.
No, The Maids of Austin does not offer warranties.
The Maids of Austin offers the following services: Cleaning Services, House Cleaning, Maid Service, Window Cleaning, Capet Cleaning Maintenance, Moving Cleaning Services, Same Day Cleaning Service, Spring Cleaning Services, Fall Cleaning Services
Large commercial buildings, laundry, dish washing, carpet cleaning, window cleaning