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Stone Systems of Central Texas

Countertops and Backsplashes, Kitchen and Bath Remodeling, Cabinet Making,

About us

Additional emails - contact@stonesystemsofcentraltexas.com, kelly_masters@stone-systems.com. Additional contact name - Roberto Contreras. Additional fax - (866) 356-6993, (512) 416-1305. Additional DBAs added in BD - Builders Plus LLC of Central Texas, Silestone by Stone Systems of Central Texas LLC, Stone Systems Inc. Additional Phones - (512) 416-1300, (210) 559-7460.

Business highlights

27 years of trusted experience

Services we offer

Designs for kitchen countertops, bathrooms & flooring.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

1.88 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
13%
4
0%
3
0%
2
25%
1
63%


Rating CategoryRating out of 5
quality
2.7
value
2.4
professionalism
2.3
responsiveness
2.3
punctuality
2.1
Showing 1-8 of 8 reviews

Mienie R.
10/2023
1.0
countertops
  + -1 more
I bought my quartz countertops from the Home Depot and Stone Systems installed the countertops. They installed the one part of the island on concrete and the other on tile. So the island is uneven. When I called them the next day, they told me that they were not going to fix it. It is weeks later, and the Home Depot still does not have an answer for me on how to proceed. This compony is unprofessional and use workers that are unable to complete the job.
Description of Work: Installation of countertops and backsplash.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0

$7,000

Teri S.
11/2022
2.0
countertops
  + -1 more
It was not everything I expected. Sucked> Customer service was, Well, "there was no customer service". My experience with Stone System (Austin,Tx) was awful and very disappointing. I ordered my quartz kitchen counters with Home Depot (Bulverde, Tx) and had to pay in full in order to place countertop order, which they use Stone System. (let me tell you, If I had read the reviews I would not of used Home Depot) DAY 1- my appt window 1-5pm for install. I called Stone Sys to check in, spoke to cust serv and they were to call me back. (no call bac no installer) I called again at 5:05 left message then called and left message with manager. Rec'd call from the installer after 6pm due to mgr. told him to call. Day 2- my appt window 8-10am. Nothing again. It's almost 1pm and no call from stone sys. I called them again spoke to cust serv. Day 3- app 8-10am OMG we have installers who are contracted out. Juan and Guzman were great, professional and got the job done. Love my countertops and a lot of B S I had to go through to finally get them. I DO NOT RECOMMEND STONE SYSTEMS. There was no follow up, customer service or care for the consumer (ME) also sad to mention Home depot was not good to work with through this process. I did let them know the issues I had with the company they use for counters and the bad reviews.
Description of Work: Only needed kitchen counter tops installed.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$4,500

KEVIN J.
07/2020
1.0
countertops
  + -1 more
As a homeowner for 45 years, and having had granite installations in multiple homes, I had my worst experience ever with Stone Systems of Central Texas (Austin) as the subcontractor for Home Depot. I got several bids and Home Depot was the more expensive, with lower customer satisfaction. In this case, however, Stone Systems via Home Depot was my only alternative because they were the sole vendor who had the granite type I needed to match an existing granite counter installed 20 years ago. Initial contacts were pleasant and the measurements were fine, but the actual installation was a disaster. The installers first thought the piece didn’t fit the space and were about to leave. I insisted they re-measure, and we then concluded it was correctly pre-cut and only needed minor field cutting to match the rounded drywall corner. They then said they could not install the L-shaped counter without cutting it in half. This was in conflict with my agreement with the sales representative and measurement guy. I remained insistent on a one-piece installation and the installers gave me 2 choices: either cut the piece in half or run the risk of wall damage. I knew drywall could be repaired, so my choice was clear. The installers were quite cavalier and gave little thought about how to install the counter while minimizing wall damage. Instead, they brought the granite counter into the room and tried to ram it into place. In failing at this, one tried to hold up the heavy piece while the other went to get scrap wood 2x4s to prop up the counter so they could get it into place. I ended up with severe wall damage on all three adjoining walls! After-the-fact, I had difficulty reaching Stone Systems, until my VM indicated an intent to contact the Better Business Bureau. They then returned my call, but said there was nothing they would do. They cited fine print in the initial installation contract, indicating they were not responsible for incidental wall damage. I’ll now be paying for this repair myself. Definitely stay away from Stone Systems of Central Texas.
Description of Work: Granite counter installation

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,100

Adam M.
12/2016
1.0
countertops, home remodeling
  + 0 more
However, a week before installation I make arrangements and I was given a block of time that they would be there between 2-4pm on a Friday afternoon. On the day of installation I get a call at 3:30 saying that they just arrived at the appointment before mine and that they would be running late. They told me that they were in Boerne and they would try to be there by 5. Unfortunately they didn't call before they left the previous appointment. Traffic was so bad on the road that they didn't arrive to my place in Stone Oak til 6:30 and it took them a good two hours to install the counter top, bar and under-mounted sink. After they left I noticed that there was a dime sized chip on the edge of the counter. Also, I'm very disappointing with the support bracket they installed on the kitchen bar. They don't match the style of the house. When I told the customer service agent about this she told me that they were supposed to give me a preview of what they looked like ahead of time.
Description of Work: We had our kitchen remodeled with new breakfast bar and counter tops made of quartz. We ended up ordering through Lowes, no blame on them.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
1.0

$3,000

Charlie C.
12/2013
1.0
custom cabinets, countertops, home remodeling
  + 1 more
This yoyos are the vendors for silestone countertops for lowes and Home depot. They are lousy at contacting you and updating you on where the job stands at and will use every trick in the book to stick it to you Do not buy silestone products from HD or Lowes or you'll deal with these guys.
Description of Work: Countertops

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,800

Kimberly N.
10/2012
2.0
countertops
  + -1 more
They did a horrible job installing the counter top. They were unprofessional and refuse to come back and fix it. They cut it crooked and it looks really bad. The two gentlemen who did the installing were really sweet but simply did a bad job. The corporate people now refuse to help fix the problem.
Description of Work: They installed our counter top.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0


Robert C.
04/2012
5.0
countertops
  + -1 more
I thought they did a good job. The counter tops were nice and very beautiful.Their work was nice.
Description of Work: I used Stone Systems of Central Texas to install the countertops, new faucets and a new sink. They did a complete rework.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Eric B.
07/2010
1.0
countertops
  + -1 more
It took them 5 tries to get our countertops cut and installed correctly. The smell was awful with the glue. It forced my wife and two year old out of the house one night it was so bad. Now imagine that 5 times to get it right. Also, they used part of the countertop from a different job. It had a round edge which was different from the other piece that had a straight 90 degree cut. Very unprofessional. On top of this, Casa Linda did not pay them and we don't have a contract with Stone Systems. I tried calling them to discuss the Casa Linda going bankrupt and we had paid our full amount on the contract. Instead, Stone Systems/Consentino will not return phone calls and instead started placing liens on our house. So, now we have to get a lawyer to tell them we don't have a contract with Stone Systems, our contract has been paid in full to Casa Linda, and it has been past the 30 day since we paid our contract in full to Casa Linda when they are trying to place the lien. Cannot recommend doing business with people that cannot get it right nor work with you when the contractor is bankrupt.
Description of Work: Stone Systems of Central Texas was contracted through Casa Linda to provide countertops and installation.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$5,000

    Contact information

    4101 Smith School Rd # 200, Austin, TX 78744

    www.stone-systems.com

    Service hours

    Monday:
    7:30 AM - 4:30 PM
    Tuesday:
    7:30 AM - 4:30 PM
    Wednesday:
    7:30 AM - 4:30 PM
    Thursday:
    7:30 AM - 4:30 PM
    Friday:
    7:30 AM - 4:30 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Countertops and Backsplashes,
    Kitchen and Bath Remodeling,
    Cabinet Making,
    Flooring Sales and Installation

    FAQ

    Stone Systems of Central Texas is currently rated 1.8 overall out of 5.

    Monday: 7:30 AM - 4:30 PM

    Tuesday: 7:30 AM - 4:30 PM

    Wednesday: 7:30 AM - 4:30 PM

    Thursday: 7:30 AM - 4:30 PM

    Friday: 7:30 AM - 4:30 PM

    Stone Systems of Central Texas accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Stone Systems of Central Texas offers free project estimates.
    No, Stone Systems of Central Texas does not offer eco-friendly accreditations.
    No, Stone Systems of Central Texas does not offer a senior discount.
    No, Stone Systems of Central Texas does not offer emergency services.
    Yes, Stone Systems of Central Texas offers warranties.
    Stone Systems of Central Texas offers the following services: Designs for kitchen countertops, bathrooms & flooring.

    Contact information

    4101 Smith School Rd # 200, Austin, TX 78744

    www.stone-systems.com

    Service hours

    Monday:
    7:30 AM - 4:30 PM
    Tuesday:
    7:30 AM - 4:30 PM
    Wednesday:
    7:30 AM - 4:30 PM
    Thursday:
    7:30 AM - 4:30 PM
    Friday:
    7:30 AM - 4:30 PM