Best Austin Handyman & Remodeling

Description of Work: They provided a quote. I called back with questions and they have not answered my questions.

Description of Work: still working

Description of Work: They did many jobs around the house - from plumbing to electrical to carpentry and many other items that needed to be addressed. Their professionalism, promptness and quality of work was excellent and much appreciated!

Description of Work: Landscape eval.

Description of Work: Installed bathroom vent fan

Description of Work: Handyman

Description of Work: I had my deck power washed and also had them check it for damage (I had some boards that were rotting at the ends). They were able to simply trim off the bad parts and not replace the planks, which saved me quite a bit of money. The work was done well, and I'm quite pleased with the overall results.

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Description of Work: Very professional, prompt, efficient. Great job!!

Description of Work: Fix roof leak. Repair was started on schedule. 2 days of work on roof including finding leak, removing damaged roof decking, replacing decking, flashing, siding and shingles. Interior work included ceiling repair and painting. First interior painter was not up to the job, company sent out a more experienced painter who completed the project to professional standards the next day.

Description of Work: Some odd and end jobs around the house.

Description of Work: Great job. Chris was on-time, professional, and very skilled at drywall and plaster stuff. Looking to use them again for a big project if we can ever get on the ball and get some other projects out of the way first.

Description of Work: Honey-do type projects like hanging curtain rods and shelves on walls.

Description of Work: At scheduled appt got a call saying they didn't know where their pressure washer was. Rescheduled. The guy worked steadily then left for lunch leaving the water on. Somehow the pressure backed up or something and split my hose... Water spraying everywhere. He was very nice and said he'd buy me a new hose. He never did. When the painters came to paint they said they would need to pressure wash again. Hmmm. Don't know whether the guy didn't do a good job or they were just fussy.

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Description of Work: The guy who came out was very nice. It didn't occur to me that he'd arrive with no materials, so we spent part of the time going to get them. Nevertheless, he was able to get the job done in the remaining time. Be aware that you won't necessarily get the same person if you call them again. Best Austin Handyman basically farms the job out to a freelance pool of independent handymen. Yours will be picked up by whoever is available to take the job.

Description of Work: Fixed the side board on chimney top.

Description of Work: Didn't feel like they listened to our needs. Got the impression they were very busy.

Description of Work: We purchased a Big Deal for him to transport a treadmill from the second floor of our house to the first floor.

Description of Work: Master Bathroom Redesign & Partial Makeover. Bottom line first, my wife and I are well satisfied with the project work performed. Work entailed: construction of a new and larger, walk-in, tiled & glass enclosed shower; construction of pocket door entries to the master closet and main master bedroom entry; removal of mirror & wall paper, texturing of walls, and painting of the entire Master Bathroom Suite; addition of trim at floor and ceiling. | |General. The management of Austin Handyman was professional throughout and the work they subcontracted was done well; however, the project wasn't especially well coordinated, numerous times we had to go back to management for assistance, and some follow-up work was required before we were finally satisfied. Too, project invoicing and billing was not without problems. We were asked to make a final payment several weeks before the project was completed; and, when completed, it took nearly three weeks before we were presented with a final invoice and could settle up. | |Specifics: Initially, we had Austin Handyman design and scope an entire Master Bathroom makeover. However, with a cost estimate of approximately $25k; we were not willing to undertake the complete project. Austin Handyman then worked with us to re-scope the project to meet our budget of $12,000. While not in a rush, this phase of the project took almost a month, in part due to other work the company had on-going and in part due to a lost week because the company's designer was gone for a week on vacation. | |Once we reached agreement; the project took considerably longer than projected. Originally estimated to take 3 weeks (April 12 to May 2), the project took some 10 weeks to complete. Prior to work beginning, we were contacted by phone by a company representative who introduced himself as the project manager/coordinator; but, on the first day of the project, another individual showed up announcing he would be our coordinator. We never saw him again despite two attempts to contact him by phone and numerous attempts to contact him via text messaging. By the end of the second week, work was well behind schedule and a third project manager/coordinator was assigned. We negotiated a new estimated completion date, three weeks further out. (May 23 - Memorial Day weekend). | |Work progressed but with little apparent effort to preposition materials in advance of the next subcontractor. Specifically, the day before tile work was to begin, I offered to purchase, pick-up, and preposition the tile and grout. My wife and I had already selected tile from a source recommended by the designer. But now, our Project Coordinator, recommended we use a different source, one he was more confident would have a better quality tile of more even size and all produced from the same lot. My wife and I regrouped. We went to the source he recommended and purchased a new tile and grout. I loaded in my pick-up, and transported and unloaded it at the house. But then, even though we went to the source recommended by the Project Coordinator, the day the work began (a Saturday when we were away from the house) we received a call from the coordinator that the tile was not all sized the same. We were given the option to continue but not have all the tiles placed evenly, or defer until it could be replaced. I opted to have the work continue as I had personally seen the tile, assured it was all from the same lot number, and had the assurance of the company I purchased it from that it was all of uniform size & lot number. On Monday, a different worker (subcontractor arrived). Without prompting, he immediately commented how nice the tile (and the grout) were. His work was superb. In fact, he offered suggestions on how to improve the design; and, as he continued working, I went and purchased additional designer tiles. He installed them and my wife and I are very pleased with the final product. The tiles are all uniformly sized and installed. | |Well before the end of the second, three week, estimated completion date) it was obvious that this date was also not going to be made. There were other minor glitches too. Initially, we were told that if we picked out the shower fixtures, Austin Handyman would purchase them. As the time approached when they were needed and I inquired about getting them, Austin Handyman said we should go ahead and get them. As they were not available in a local store, I had to order them. Delivery took several days resulting in a three day project delay. This delay would not have occurred had we be told up front to purchase the fixtures and have them on-hand by a specific date. | |Next, the work to enclose the shower with glass wasn't subcontracted out until six weeks into the project; i.e. until the second estimated completion date had come and gone. Then, when the subcontractor arrived on site, they only sized the glass they needed. Subsequently, it took 8 days to have it cut and transported. Then, when they returned and installed, it wasn't level. Unfortunately, our project coordinator wasn't on site at the time. I contacted him and he quickly responded. He handled the situation superbly and the subcontractor returned. Unfortunately, the work was still not complete, a part was missing. Several more days passed before they returned again and the work was finished. | |Regarding billing and invoicing; Austin Handyman resolved all concerns in our favor. This said; I felt like the Company's left hand and right hand weren't talking to one another. Again, we received an invoice for final payment right after the second estimated completion date. When we advised the office that the project wasn't complete, the staff was surprised. We subsequently received a nice apology. Then, prior to the second and third invoices, I had to remind management that items included on the invoice we now items I had paid for separately ... tile, grout, door hardware, paint etc. such that these invoices needed to be adjusted. They were; but only after a reminder was given. And finally, up front, Austin Handyman agreed to provide me with copies of all receipts they had for materials purchased. I never received copies of these receipts. I settled up when it was apparent that fair adjustments were made and the costs assessed seemed reasonable. | |Conclusion, with any project there must be some give and take. In this project, we appreciated that Austin Handyman experienced some personnel and some subcontracting issues. In fact, we never anticipated the work would be done within the initial three week estimate. We were hopeful it would be done within six weeks. Since it wasn't we were forced to change plans for our Memorial Day weekend. But, accepting the extended project timeline, we are satisfied with the final project. As for cost, we believe the work represents good value received for the amount we invested. And, while I feel we needed to closely monitor the work and the invoicing, Austin Handyman made the adjustments that were needed. I feel they are a reputable company and they delivered a high quality final product. | |

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Description of Work: Replace cabinet door, replace siding on 2nd floor exterior., miscellaneous tasks