Response from Baldi Gardens Inc
This customer purchased a design Big Deal from Angie's List for $99 that clearly stated it would cover up to a certain size. The design he wanted was much bigger and he was told beforehand that the extra fee would be $400. He could have chosen at that point not to move forward if he thought that was too much and to request a refund of his $9 from Angie's List. He chose to move forward. He purchased the Big Deal on 2/12 and we sent him a message that same day via the Message Center to try and schedule. He never responded to that message which is why it took until the 28th for us to meet with him. It does typically take our company anywhere from 2-4 weeks to complete a design and I am positive that our project manager set that expectation so I'm not sure why this customer thought it took too long. Furthermore, I'm not sure how he did most of the work without the design. Our review on Angie's List are solid, Angie's List does not write the reviews that other customers use as a guide when deciding whether or not to hire a certain contractor. Those reviews are written by real customers and our reviews are outstanding. That being said, we do know that we're not going to be the right fit for everyone. It's very possible that this customer either expected too much or just didn't like the way we do things. And that's ok.