Lantrip's Custom Homes I

Please read my full experience before considering working with or purchasing a home by Lantrip Custom Homes. It could save you a lot of time, headaches and money. They make people sign a contract saying they can't make negative posts about them after buying which is illegal according to the Consumer Review Fairness Act. This is why they have an inflated review scoring which doesn't reflect their actual score with people that they've wronged. I am a military member and my family and I recently relocated to Dyess AFB. We’re planning on being here for a long time and wanted to buy our dream home that our kids could run around and we could enjoy the fresh air in the outskirts of town. We saw our current home on the market and fell in love with the view from the backyard. The backyard was the prime selling point for us but it was bare and needed landscaping. We paid substantially over asking price to have sod and irrigation added to the backyard which we agreed to have added after closing on the house. We were assured that Gene and his team would take care of us and not to worry at all. That was a huge mistake. We had sod installed on March 15th and after a few weeks it was clear that there was an issue with the sod. Not only was it not taking, but over half of the sod seemed to be dead even with the proper care and watering schedule. After 1.5 months I reach out to LCH and Jeremy told me something along the lines of - things like that happen and there’s nothing we can do about it. I paid over $10k to have this yard installed and was told they couldn’t help me? I was furious. I spent the following three weeks hounding them to fix it and was left with crickets. The only person that actually took me seriously was the landscaping contractor who agreed to replace the dead sod that was no longer viable. Of all parties involved the landscaper was the only person responsive, caring and understanding of our situation. He’s planning on replacing the dead sod later this week and I will follow up with an update on how that goes. I ended up having to spend 20 hours of my own time to remove the dead sod so that I could get the new sod installed before it got too far into summer. I hired Lawn Doctors to come out and they said their expert opinion is that it’s possible the builder leveled the ground and removed the nutrient rich soil and did not replace it so the ground didn’t have enough nutrients to grow the sod. I asked Gene and his crew if they could cover the excess water bills for the new sod as well as my time for having to deal with this mess and again I was left with crickets. It’s such a small amount for a company like this but it’s a lot for me and my family. Having to cover all these damages right after buying a new house and moving halfway across the country has been such a headache. What makes me more mad than the money though is my little boy has been so excited to run wild and free in the backyard and it’s so torn up right now he hasn’t be able to go back there and enjoy it. With the new sod coming in he won’t be able to really use it for another month or so and by then it’ll be too hot for him to be out there for long. This is a long winded situation but the morale of the story is do not trust Lantrip Custom Homes to do the right thing. Once they have your money they will push you off every which way to avoid having to take care of the mess they made. While their contractor agreed to replace the dead sod, I’ve had to spend dozens of hours of my time and do back breaking work to get the yard I initially paid for months ago. If you’re between builders I would seriously look elsewhere if possible and avoid the headache and customer service that I’ve experienced. If you think I’m just another guy that complains and leaves one star reviews on the regular, please click on my profile and see the 40+ 5 star reviews to businesses that truly deserve it. Lantrip Custom Homes is not one of those that deserves a good review and I hope this review helps others avoid the mess that I’m in.

I have had a personal and a business relationship with this company for years. I have the privilege of see their homes being built from the ground up. I am one of the few people that get to me the new owns once they have moved in. I have always asked the own how they like their new home and I have not heard a complaint. I see most of them twice a year because of the business I own. In making small talk I make comments about their home I like, but I never heard a response well They ( Lantrip Custom Homes) did me wrong or they cut corners. I don’t normally leave reviews but in this case, I believe in the company quality of work and the Principles and Character of Company and the People that run it. They partner with some of the best sub-contractors in the business. If you are looking for someone to build your Dream Home and Quality and Customer Service is important call Lantrip Custom Homes. 325-668-8071

We had a TERRIBLE experience. There was a great deal of sloppy work done. The painters did a terrible job on our cabinets, the tile work was sloppy, there were foot prints tracked on our foundation before it dried, and our farmhouse sink was dented (just to name a few). I also wanted a free standing tub in our master bathroom. When it was time to pick out the tub, I found out that it wouldn't even fit in our bathroom. By this time, it was too late in the process to make this work. This was very upsetting. I understand that mistakes happen but there were far too many mistakes and misunderstandings. The worst part is that they were not apologetic at all. During a conversation with this builder in an attempt to resolve issues, I got the response "Welcome to construction". I was told by our realtor, Ann Carr, that basically I was too hard to please and they "couldn't make me happy" and that the reason I wasn't happy with the cabinets is because maybe I was expecting a "higher end finish", whatever that means. All we wanted was the work to be done correctly and look new, as this was a new home. We were considering not signing the papers to close on the house. Our white painted cabinets still looked poor, even after previously meeting with the painter (Tino's Painting) and pointing out specific spots that needed to be fixed. As you can see in the picture, we were missing a kitchen cabinet for close to two months. We were told by our realtor that if we did not sign the papers she thought that we would be given back the earnest money we put up and Lantrip would "go in a different direction". This is not what you want to be told the day before you are supposed to close on your new home you have spent the last 6 months building. I really wanted things to turn out better and hate that we had this kind of experience. It was very unexpected; I did my reasearch prior and found nothing but good things about this company.