Founded 2009 • With Angi since July 2011
PuroClean offers full property restoration and remediation from water damage, fire damage, mold, asbestos abatement, crime scene, trauma, biohazard remediation, odor control, full general contracting, construction and remodeling services as well as duct cleaning and emergency board up services and MORE! If it involves property damage or remodeling we handle it!!!!
Business Highlights
Emergency Services OfferedVerified Reviews
Showing 1-14 of 14 reviews
Carolyn C.
10/17/2016
Jason was very thorough in checking for mold and used a moisture meter, took pictures and determined that we had a high moisture level, but no mold as yet. He spent a long time telling us how to lower the moisture level in our home and how to put a ground cover in our crawl space. He helped so much and saved us a lot of money! We now have dehumidifiers running, use the bathroom vent after showers, and are planning to get the crawl space covered. Our health has improved a lot since Puroclean came!
Description of Work
We thought we possibly had mold in the house.
Category
carpet cleaners, mold removal
Helen C.
09/17/2015
I would give him A's for everything. Manners, personality, on time. His work was great!
Description of Work
Checked my basement for mold and my garage for water damage.
Category
mold removal
Service Provider Response
[member name removed], Thank you so much for the kind review. We are happy that our employees were able to inspect your property and you were pleased with our services.jennifer L.
09/04/2015
unknown
Description of Work
They were prompt and courteous, looked at the mold problem we had and determined that the scope of it was not as bad as we feared. They sprayed their treatment and even now, 3 mo later, it smells wonderful in our basement area; there is no obvious mold smell any more.
Category
water damage restoration, mold removal
Service Provider Response
[Member name removed], We are thrilled that your property was not as bad as you imagined. The treatment plan was simple and we are happy to report to customers that no major remediation work was needed. Please let us know if you are in need of our services again.Gabriel B.
06/22/2015
Everything went well and as expected.
Description of Work
Provider managed the repair of water damage including the installation of insulation, drywall and carpet pad, painting of room, and cleaning of carpet.
Category
carpet cleaners, drywall, insulation, water damage restoration, interior painters
Service Provider Response
[member name removed], Thank you for choosing our company to manage your project in your home. If you get a chance, I would like to know what the reason for a B rating on Responsiveness was about so that I can address it with my staff so that we can improve on it. We would like to earn an A the next time you are in need of our services. Again, thank you for choosing PuroClean. Kelli R. Smith Owner/PresidentLee M.
03/10/2015
They did a good job. It took them about an hour. There was a lot of larvae of whatever its called. They removed the top two or three inches and they sprayed it very good. They had a very large box fan that they put some sort of air purifier on it. They left that on there for 24 hours and it smelled good. All in all, we were pleased with their work, the amount of time it took and the two guys were very nice. I would use them again if I do need them.
Description of Work
It had something to do with our basement crawlspace, water had been dripping.
Category
water damage restoration
Service Provider Response
[member's name removed], Thank you so much for the review on Angie's List! I am happy to hear that our team was able to perform the services needed to mitigate your issue. If you have any further problems please do not hesitate to contact us. It is customers like you that make our job a pleasure to do! Thank you so much for your business! Kelli R. Smith Owner/PresidentSusan O.
03/05/2015
He was very nice. He was very polite and very nice and all that. There was no charge. He had a moisture detector and it wasn’t detecting any moisture. I guess the smell that I am noticing is maybe from some previous damage. He was on time and helpful but there wasn’t any real work to be done.
Description of Work
I had somebody come out from PuroClean to check for mold. He didn’t really see anything that needed attention.
Category
mold removal
Service Provider Response
Ms. [member name removed], We do not always suspect mold when a customer senses a smell. That is why we bring out the equipment like you saw at your inspection. However, if you are still smelling an odor there may still be a need for further investigation, even if it is from previous damage. We are not quick to start ripping out walls until we know for sure. If you feel that the smell is still musky and not going away or it seems to get worse after rain, please contact us again so that we can come back out for a re-inspection immediately after the rain. Thank you for contacting us and allowing us to be your preferred vendor on Angie's List to inspect and take care of your issue. Hopefully it will just be a simple maintenance tip! Sincerely, Kelli R. Smith Owner/PresidentFrances C.
03/04/2015
unknown
Description of Work
clean up mold and water from flood damage. insurance covered this service and recommended puroclean. we were very satisfied with their service.
Category
water damage restoration, mold removal
Service Provider Response
So sorry to hear that you had an insurance claim. However, I am glad that we were able to assist you. Thank you so much for your review on Angie's list. We appreciate customers like you who take the time to research contractors and select quality vendors. Thank you again for your business. Sincerely, Kelli R. Smith Owner/Presidentbarbara D.
02/24/2015
Great
Description of Work
Assessed water damage
Category
water damage restoration
Service Provider Response
Hi, Thank you so much for the amazing scores you gave us for our service to you. I always love to hear when my team is doing well. Thank you for taking the time to write a review on Angie's List. It is very much appreciated. Kelli R. Smith Owner/PresidentNorman P.
02/19/2015
unknown
Description of Work
it went great they were easy to work with and work around my schedule and their schedule.
Category
water damage restoration, mold removal
Service Provider Response
[member name removed], Thank you for taking your valuable time to write a review on Angie's List about our company. I am very pleased with the overall score. However, I am sorry that we fell short in the Punctuality field. We aim to be very prompt and punctual to respond to all our clients emergencies and I want to make sure that this is addressed with your particular job. Thank you for the information that you have provided to us. Kelli R. Smith Owner/PresidentELIZABETH K.
02/19/2015
unknown
Description of Work
After a home inspection for the home I was selling, I engaged them to remediate some mold under my house. They performed a thorough job and yes I would use them again. Everyone was extremely nice the only issue I had was that I was under a time crunch for closing and it took a little proding to get what I needed. The report they submitted was professional and everyone was very pleased with the outcome. Like I said, I was the one under the time crunch so it would have been a terrific experience if not for that.
Category
water damage restoration, mold removal
Service Provider Response
[Member's name removed], Thank you for all the kind words you have said about our company and my team members. I am concerned about the overall scores that we have received and want to address them with our team to see where we could improve moving forward. I am sorry if we were unable to attend to your needs immediately. Coming from a Real Estate background, I can sympathize with your situation of needing your home attended to immediately so that you can meet your closing date. Hopefully, you won't need our services again but I am happy to hear that you would use us again. If you ever need anything again, please let us know! Thank you for using our company for your restoration needs. Kelli R. Smith Owner/Presidentcindy C.
12/16/2014
They were pretty professional. The entire process took around 2-3 weeks. The basement is clean now.
Description of Work
They did some remediation in the basement.
Category
mold removal
Service Provider Response
[name removed], Thank you so much for taking the time to tell Angie's List about your experience with our company. Hopefully you will not need our services again, but if you require them we would love to service you again. Thank you again for your time. Kelli R. Smith Owner/PresidentMichelle K.
07/30/2014
They got the job done in a timely manner as I had renters in that property that were displaced. All of the work was done very professionally. I was very satisfied with the work. The foreman on the job even described in detail to our renters what they found and that there was nothing to worry about as far as mold or any continuing concerns.
Description of Work
They performed water damage remediation after a dishwasher leaked all over the floor. This involved replacing sub floor and retiling, mold remediation, and fixing a toilet.
Category
remodeling, water damage restoration, mold removal
Service Provider Response
Mrs. [member name removed], Thank you for the kind review. We are happy that we were able to complete the damage to your rental property and place your renters back into their home quickly. Please let us know if we can assist you again in the future.Debra J.
07/24/2014
I cannot say enough for the quick response from Puroclean. The owner of the company, Kelli, and another staff member were here within the space of a few hours and, at that, it was well after business hours for them. How often does that happen? And that was in the middle of widespread claims due to extreme weather and lots of burst pipes and damage. She had teams out all over the area and was right in with them assessing damages and getting a plan in action for repairs. We knew they were the ones we wanted to handle this major job. Their quick response and calming assurance quickly told us we were in "good hands". The work began the next day and they were here long hours. Puroclean staff did not sit idle or waste any time. If the drywall guy was waiting on mud to dry, he would work on removing old damaged flooring that had to come up. I asked if he was going to do the new flooring and his response was "No, that's another team, but I know this has to come up, and I'm waiting for the drywall mud to dry before I can sand." These guys really worked as a team and made good use of their time. Their project manager was always on top of what was happening here and came by to check on progress often, making sure we were satisfied with all phases of work. What can I say....It looks GREAT...we could not be more pleased with our NEW PLACE. I give them an A++++++++
Description of Work
Due to weather-related burst water pipes in overhead location, we came home to a devastating sight. Water pipes located overhead of our ceiling flooded 4 rooms located on a lower level of our home, causing major water damage to ceilings, walls, floors, antique furniture, linens, stored wedding gowns, etc., etc., etc.. Puroclean was called in as one of three companies recommended by our insurance company. Ceilings had to be removed and replaced, flooring removed and replaced, walls partially removed and replaced, a bay window removed and replaced, and all repainted, and truckloads of debris hauled away. They not only handled the construction, or should I say reconstruction, but were able to give me reliable contacts for other services that we would need for drycleaning and furniture restoration.
Category
drywall, remodeling, water damage restoration
Service Provider Response
(member name removed), I am beyond beaming with pride with this review of our team. Thank you for taking the time to write such a wonderful review. As an owner of a company, I am always happy to hear that our team is doing a great job. We are truly blessed with great people here at PuroClean. We all work together to help the community when they are in need. Including myself. I can not thank you enough for the kind words and hope that you and your family never have to suffer this kind of loss again in your life time. However, if you ever need our services again we will be honored to be there for you again.Pauline S.
07/22/2014
As I stated before, this is the second time Puroclean has performed services for me. They are very quick to respond and get started immediately and minimized my damage. They worked with me on my deductible and are very pleasant to work with. The staff is very friendly and explained what they were doing and set appointments to come back to monitor the drying. Then after it was dry, I got to work with another team from Puroclean and they helped me choose what type of flooring to put back by bringing them to me so I didn't have to travel out anywhere. I can't say enough about this company and would recommend them to anyone. I am an elderly woman and they even went out of their way to fix a garbage disposal that was broken at no charge.
Description of Work
Puroclean came to my house for the second time. The first time it was for a broken toilet supply line. This time my washing machine hose busted and water went everywhere. They had to remove the flooring in the laundry room and pull back the carpet in my bedroom and hallway. They removed pad in both those rooms and set some equipment to dry it.
Category
water damage restoration
Service Provider Response
[member name removed], Thank you for your review of our team. I am happy to hear that they took extra special care of you. We are truly blessed with an amazing staff here at PuroClean. They really are compassionate. I am happy that you got to experience that. I hate that you needed our services again. However, I am glad we were able to assist you again.Other local Pros in your area
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Other Information
Services Offered
Water and Smoke Damage, Mold Testing and Remediation,
General Remodeling,
Drywall, Carpet Cleaning, Interior Painting, InsulationServices Not Offered
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Licensing
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.