Morris Automotive

Everyone at Morris Automotive were friendly and efficient. They want the best for your car.

Bobby was so kind when I called him about working on my car. He found the problem and repaired it quickly. It cost less than I had expected and I couldn't be happier. If you are looking for an honest reasonable repair center I highly recommend Morris Automotive in Lavergne, TN.

I would use them again in future.

The oil change was about $40. The service is more than satisfactory, it is outstanding. The service took about an hour or so, we just dropped the vehicle off and left.

Exactly as he said. He kept me informed of the progress. Only problem I had was vehicle kept flunking inspection. Pass at Morris, flunk at stations. He told me I needed two parts (oxygen sensor was one of them). I went to Advance Autoband bought them (another $100). When I went by Morris to have them installed he said that would be another $100. It was for a '92 truck so there wasn't much labor involved and I had already paid him $1500. I thought he would just have me bring it in and install them since they were why vehicle had flunked inspection. The reason I had the tuneup was to make sure everything was correct prior to inspection, I had the parts installed by a mechanic for $30. I know the state regional inspection looked at the bill and shook his head. He said I paid way way too much and because of that invoice to prove I tried he gave me my inspection sticker with the promise I would have those 2 parts installed. He also said mechanic would have known that when he hooked up his testing equipment because it clearly showed on his printout where the problem was. Truck failed inspection 4x and each time I took the report back to Morris and got the same answer: "well it passed here". Obviously they weren't the ones issuing the renewal sticker. For that until they could figure out why the truck wouldn't pass state inspection, and state inspector identified the problem in 5 minutes I think Morris should have accepted the full responsibility of the parts and labor, or at a minimum the time it to install. I spent hours in line going back and forth from station to Morris'. Flunked 3x at Smyrna and once in Murfreesboro till I called Regional Inspector's office. He made an sppointment with me st Murfreesboro just 2 days later and said he would find out what the problem was-state equipment or Morris'. He was absolutely speechless when he read the invoice. He said it was ridiculous. I don't know-it's already paid, I was satisfied with service until it flunked inspection 4x and Morris didn't seem concerned nor offer to install those two parts considering the time I waited and waited in line, drive back and forth and the entire reason for a tuneup was to pass inspection. If I had been the owner, considering what the customer had already paid to guarantee inspection, already had the parts so I wouldn't be incurring a cost I would have installed those parts immediately-even if it meant I had to work overtime to do it! To me, that would be customer service. Not bring it back and leave it, pay another $100. (Specially after what Regional Inspector said about the invoice.) But it's done and over. I think what he did was excellent, the lack of resolving a problem he should have picked up on when he ran the diagnostic report or even reviewed the report I provided he could have evaluated the situation and said I think the problem may be oxygen sensor and ???. I will replace them at no cost to you (cause obviously he could buy wholesale. But as I have stated-I wasn't upset about the bill I was annoyed at the fact after I even bought the parts he refused to install them for less than $100. Not showing respect or appreciation for his customers. Who knows-maybe the next invoice would have been $200, $100 for each part and I just misunderstood. Don't know, don't care, and neither did he. I don't remember if bill was $1500 or $1800. Think closer to $1,800. Tune up, window tint, right seat belt repaired, few misc things. The date of service was I believe June/July 2016, cause my clothes were soaking wet waiting in those lines repeatedly. Use him again? Can't really say yes or no-I'm in a cooling off period. After all I went through it will take time to adjust to his treatment of customers-at least of me. I really was astonished at his attitude. And oh yes, this didn't happen 30 days after picking the vehicle up-IT HAPPENED THE EXACT SAME DAY 15 minutes later.

SPECTACULAR!!! I was so pleased with his "people" Skills. I made a list for him, he called me and went through each item one by one explaining what the problem was and the solution. He made extra effort to obtain rare parts for my vehicle. I did not push him-I left it for a month as he had to obtain parts from several sources. The 1992 Chevy v-8 purrs like a kitten. No vacuum leaks, timing perfect, window tint looks SOOO much better than that paper stuff people use to get by. Over 20 years in business and all reviews from BBB, Angie's , and even Yelp have been A+. I was told the charges were much too high but in my book you get what you pay for-I wanted the best and I got the VERY BEST-no doubt in my mind. Look forward continue having my vehicle maintained by him and consider his recommendations. A true mechanic that has shown me he knows his job! His workers seem to be as good as their leader-knowledgeable, courteous and attentive to detail. I was told the tune up cost was outrageous (bout $550) but again you get what you paid for and my little truck purrs down the road, at a stop light there is a constant idle sound-no vacuum leaks, or jump ones. Doesn't run hot, even with all these high temps we've had. AC runs smoothly, no rattles, cools great. The windows look so cleaner without that cheap film. If you want a cheap repair-take it to a cheap dealer. If you want quality, honesty, integrity, and professional high quality work take it to Bobbie Morris.

We have been going here for more than ten years. The most honest Garage and mechanic facility we have found.

I have been taking my vehicle to them probably for the last ten years and they are excellent. The thing that impressed me the most about them is that they are honest and after I get the car back, I don't have something else that goes wrong. They don't come back and tell me a whole list of things that are wrong that I need to have done. When I take it in with a problem, they assess what the problem is and they would call me and tell me what is going to cost and ask me if they should fix it and fix it but they don't do that very often or find problems often. I think the guy that runs it is a good Christian person and he is an honest person and I think he is a great mechanic. The workmanship is excellent, when they fix something, it is fixed, I never have to go back and I never had any problems with their work. They don't try to take advantage of you. I would not go anywhere else.