ServiceMaster Disaster Division

The cleaning was done fairly well, but some areas were forgotten. The steps leading downstairs from the kitchen, the dishes in the cabinets, and they just couldn't clean the fixed glass located above my long wall between the living room and the kitchen even after two tries. The services were expertly done; The furniture and upholstery, curtains, pillows, floors, clothing, walls, (they recommended Prestige Cleaners to do dry cleaning) and an entire closet full of clothing was expertly cleaned. I would use Service Masters again and recommend them to family and friends.

Wonderful! They showed up on time and got right to work. Everything was dry very quickly and they left fans for a few days and checked for mold etc... All is well!! The people were just terrific. I am familiar with the company since I am an insurance agent from FL, but this is the first time I have needed to use their service. I highly recommend them!!!!!!!!!! Keep a card in your wallet in case of an emergency.

Max showed up the same day I called, assessed the damage and gave me an estimate. I hired him on the spot. He set up several large fans and a dehumidifier. He checked back periodically (in person) to monitor the progress. A spot near the top of the wall wasn't drying as quickly as we'd hoped, so he removed the baseboard and drilled holes at the base of the wall and then placed the fans so that the air would travel up the inside of the wall. It worked. The wall was dry when he came to check again the next day. The fans were loud and my dog was a nervous wreck, but that was the full extent of the upheaval in my house. I was very upset about the water damage and feared the worst in terms of remediation and repair. The reality was so much more pleasant than my imagination!

Was great

The service turned out well. I would use them again. They did a good job.

They did a follow up call to make sure everything was done according to the home owners liking.

I did have to have them come back and they were very responsive in identifying the problem, and saying that they would be back out to take care of it.

They took it to the storage facility and had "lost" TV, a broken TV, and many other issues. I have had the worst experience possible with this company. They hired Iorg to move the items back to our home after the floors and other remodeling had completed because we had so many problems with them on the move to the storage facility. Service Master then upacked our items after Iorg damaged our home from dents and damaged furniture, etc. We have been working with them since April and still have not come to a resolution. This has just been awful. There has been thousands of dollars of damage and "lost" items. They try to fix their mistakes and make bigger mistakes. After 6 months of trying to find a resolution and before filing a lawsuit, they are FINALLY turning it over to insurance to repair the damages. Now the insurance companies are arguiing over who's fault it was, while we are still having to deal with "lost" and damaged property and the whold mess in general. There is no sight of resolution in the near future.

So far, and overall, I am very happy with the excellent customer service and the quality of work, and would highly recommend them. I called them at 6:30 on a Monday morning after a plastic water filter cartridge under my sink broke in the middle of the night and must have run for several hours. My moulding was the fake stuff (not wood) and was already starting to swell. They said they'd have someone there around 9, and I threw I minor hissy fit (and quot;I called your service because it said 24 hours!and quot;). A person arrived at about 7:15 to do the extraction. Another crew came about an hour later and used a humidity meter to test where there was moisture on the wall and what baseboards had to be removed. Most areas it was clear where there had been standing water, but some areas were very damp because there was water behind the wall that you couldn't see. There was water in places I hadn't even realized. They ran dehumidifiers and fans for three days. During the water extraction and demo work, the folks I dealt with did an excellent job of staying professional and calm when I was becoming panicked and obnoxious. It's nauseating to see people rip up the house even if it is for a very good reason (we had literally just had the whole house painted), and all I could see was money going doing the drain. I felt they handled my outbursts very well and responded with clear communication of what they were doing and why it needed to be done. I feel like they gave me very good advice. The extration machine (a big vacuum) scratched my stained and polished concrete floors. They immediately admitted fault to that, and have been very response to making it right. While I haven't had it fixed yet, a representative has come out to discuss our options, and I have received several calls making sure it's being addressed. They've had great follow up. I will update this report when it is complete. My only quibble was that I had to pay this out of pocket (my deductible was very high), and I had no indication of how much this would all cost. The answer to my questions were basically, and quot;It varies.and quot; For example, I didn't realize there was a disposal fee (it was nominal but I would have just thrown it away at my trash, there wasn't a whole lot), and there was an after hours fee (apparently 7:15 a.m. is after hours). But on the whole, the folks knew I was paying out of pocket, and for the most part they cleared every hole and linear foot of baseboard removed. At the end of the day, my walls aren't ruined from moisture that seeped up into the dry wall, my house doesn't smell like mold, and no one has any allergies from weird fungus growing in damp particle board.