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Advanced Heat, A/C, & Plumbing

Heating and Air Conditioning, Plumbing, Air Duct Cleaning,

About us

Our 3rd generation family business has been servicing Knoxville, Maryville, and our neighbors in surrounding counties for over 40 years. Our philosophy has always stayed the same, which is to establish a long term working relationship with our customers by offering industry leading equipment, warranties, and service at affordable pricing. We are proud to be a Tane Comfort Specialist Dealer, which means we are held to a high standard of training, continued education, service, and 100% customer satisfation.

Business highlights

55 years of trusted experience
Veteran Owned & Operated
Family Owned & Operated
Emergency Services Offered

Services we offer

Heating & Air Conditioning - Installation, Service, & Maintenance. Plumbing - Installation, Service, & Maintenance

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7813 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
7%
3
3%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.7
punctuality
4.8
Showing 351-375 of 813 reviews

Carey A.
12/2013
2.0
heating & air conditioning/hvac
  + -1 more
I called to schedule a sales consultation. They told me it had to be a 4-hour window. I told them that I had to be finished with the consultation by a specific time (10am). They agreed. I rearranged my schedule so I could be here for the consultation, but they did not show up. They did not call. I had to call and tell them not to show up late and that I am not interested in doing business with them.
Description of Work: I scheduled a consult to purchase a new HVAC system for my home. I specifically arranged to have the consultation finished before 10AM (arrive by 9am) however I did not receive a call when they were unable meet my scheduling needs. Why would I purchase a system from a company who can not even figure out how to deliver on a sales call? Very Disappointing.

Rating CategoryRating out of 5
professionalism
2.0
punctuality
1.0


Response from Advanced Heat, A/C, & Plumbing
We always strive to accommodate our customers and their schedules. Due to the nature of our profession, we try to shy away from setting concrete times of arrival. There are unforeseen delays in this line of work. This was the case regarding the tech scheduled to arrive for this meeting, on his call before the tech ran into unexpected complications on repairs. Our #1 priority at Advanced Heating and Air is 100% customer satisfaction. I, the owner, will be contacting the customer to resolve the issue. Thank you.

Gisela J.
12/2013
5.0
heating & air conditioning/hvac
  + -1 more
I had my air and heat unit replaced. They came on aFriday and replaced it on the following Monday.It was fast and their Service was exelent.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,850

Mark J.
12/2013
5.0
heating & air conditioning/hvac
  + -1 more
It was fine. They ended up coming in earlier than they said and they were very honest and reasonable. They were very professional. I had to end up buying a new A/C unit and they were priced a little high for their unit so I ended up using a different vendor . So I went with a different company to buy the actual air conditioning unit. They did what I asked them to do. I probably wouldn't buy a unit from them. They were pricey, but if there is another deal on Angie's List for them to come out at a lower price they were very nice and very respectful.
Description of Work: I purchased a big deal for Advanced Heating and Air. They evaluated my heating and air unit to see what service needed to be done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$37.5

Jake H.
12/2013
5.0
heating & air conditioning/hvac
  + -1 more
Everything turned out great. They were punctual and I really liked the technician that came out to my house. He seemed very knowledgeable in what he was doing and it took him about 30 minutes to complete the work. Scheduling was easy, they called me to set an appointment up and they were accommodating to me.
Description of Work: I purchased the big deal for $59 for 28-Point Winter Furnace Tune-Up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Scott W.
12/2013
5.0
heating & air conditioning/hvac
  + -1 more
The service was provided as expected.
Description of Work: Inspected and cleaned air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Kim H.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
The service went very well. They actually performed our summer AC tune up work as well and I called them back because they did such a great job in the summer. We had the same technician both times and he was very polite and professional.
Description of Work: This was a Big Deal purchase for Last Chance:$59 for a Seasonal Furnace Tune-Up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Michael Q.
11/2013
4.0
heating & air conditioning/hvac
  + -1 more
It was an Angie's List Big Deal that I purchased. It turned out pretty good. It took 3 visits but they took care of me and didn't charge me extra to come over 3 times. I don't know yet if they are going to bill me for that time. I signed up for their maintenance plan. The service was about what I would expect.
Description of Work: I used Advanced Heating and Air because the downstairs heat wasn't working so they fiddled with it until they got it working.

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$257

GODFREY K.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
He showed up on time and got right to work. We recently bought the place so I asked questions about the unit and its condition. He was responsive and knowledgeable. He did not object to me observing his work or asking questions. The tech was prompt, civil and competent; the A/C worked well the rest of the season. I was satisfied.
Description of Work: He removed ice buildup from the condenser coils, added some coolant., and cleaned the heat exchanger.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Brian V.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
It went fine. They came about a month ago and the approximate cost was about $70. They came out to do an inspection on the AC and the heat pump unit. The guy was very friendly, went over everything with me, made sure everything was in tip-top shape and I had no issues; it was pretty good. I'm very happy.
Description of Work: I purchased a Big Deal coupon from Advanced Heating and Air for heating and AC services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

charles F.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
The technician called 30 minutes prior to arrival and was here within the allotted time frame. He was polite and professional and told me some things about my system that I was not aware of. He performed the inspection and told me that my unit was up to par and ready for the upcoming winter. I was very pleased with how the service call went and would use this company again.!
Description of Work: They checked my heating unit for the upcoming winter

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Fredrick T.
11/2013
4.0
heating & air conditioning/hvac
  + -1 more
It went pretty well. It was within the next week after I purchased the big deal that we had it scheduled. They showed up on time on the day that we had it scheduled for.
Description of Work: I used the big deal that I purchased from Advanced Heating and Air for looking at the thermostat, the furnace and the outside unit of the air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$117

Larry L.
11/2013
3.0
heating & air conditioning/hvac
  + -1 more
The extra charge to complete the job was more than I wanted to spend.
Description of Work: This was a Big Deal for duct cleaning.

Rating CategoryRating out of 5
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$199

Tom T.
11/2013
4.0
heating & air conditioning/hvac
  + -1 more
They were okay. I didn't have any problems with them. They seemed thorough and they were on time. They were quite professional. They were there when they said they would be.
Description of Work: I purchased a big deal for Advanced Heating and Air; they just did a check up on the air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$66

Elizabeth R.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
Aaron and Erik arrived on time. They explained what they were going to do and were very professional and courteous. They were careful to cover their shoes each time they entered the house. They were very careful with their equipment in our house and did an excellent job. I used the Big Deal offer which was very cost effective. I would use their service again; in fact, I am going to get a HVAC maintenance contract with Advanced Heating and Air.
Description of Work: They cleaned out the ducts for my heating/air system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Allen S.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
Technician showed up on time. Appeared to perform a detailed servicing of furnace that took about an hour. Very professional demeanor. This is second time we have used this company and both times we were pleased with all aspects of their service.
Description of Work: Performed annual check and servicing of gas furnace in home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Bob H.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
It turned out fine. They're friendly people, they did the job efficiently and quickly. I would use them again. I used them right after I purchased the deal and I didn't spend anything other than the cost of the deal.
Description of Work: I purchased a Big Deal coupon fromm Advanced Heating and Air for heating and air conditioning services.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Kenneth F.
10/2013
4.0
heating & air conditioning/hvac
  + -1 more
The technician was timely and explaiend what he did in detail. He did have to come back to our house to correct some work that was not done correctly the first time, but he was very prompt to return, and we have had no problems with the system since. We actually ended up purchasing a winterization package from thsi company. We will use them again.
Description of Work: We purchased a Big Deal with this company for 50% off a service call. We had a leaky air conditioner that needed repaired.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rita R.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
We have used this provider on several occasions and everyone from the office personnel to the technicians give great service.
Description of Work: I purchased a Big Deal from Advanced Heating and Air.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$37.5

SUSAN S.
10/2013
3.0
heating & air conditioning/hvac
  + -1 more
Wasn't given a specific time. Arrived late in the evening, after waiting all day. Cleaned and added freon, but that didn't fix the pro blem. Called another a/c company, and they found that the thermostat was wired wrong. That fixed it.
Description of Work: Cleaned and put freon in it.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

$79.99

Response from Advanced Heat, A/C, & Plumbing
This customer purchased an a/c $79 tune-up special. Due to the nature of a service business exact times are impossible especially during peak season. The calls ahead of a particular call could be very lengthy or very quick, we offer a window of service and a call ahead so the customer is not stuck at home. During the a/c tune-up on 6/14/13 the technician found that some of the aluminum on the condenser coils were actually deteriorated and missing which was causing high pressures and valves on the compressor to be damaged. Also the return was being blocked by a couch and the technician suggested moving couch out or to a different area. As far as the thermostat, no problem was found and the customer has never relayed that message to us and we were completely unaware of this problem. 100% customer satisfaction is our goal and we will be contacting this customer to resolve any dissatisfaction.

scott J.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
Two technicians arrived and carried in a very neat and clean "Rotorbrush" machine. They set about bushing and vacuuming the outlets at each point and then progressed to the intake ducts. They were very quick and neat. They also were dressed and acted very professional at all times. I actually knew one of the technicians from a previous HVAC job and he was the extreme professional that I had remembered from before.
Description of Work: Vacuum ducts and registers upstairs and downstairs. Added a mold killer or anti mold product to the system upstairs and downstairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Harry B.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
The service was very good, especially since we were told our furnace was in good shape. We appreciate a company that is honest and does not try to sell you something you do not need.
Description of Work: We bought the Furnace Tune Up and the technician did a 24 point check on the system including thermostat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Arthur M.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
The two gentlemen who did the work were very knowledgeable and capable. They were courteous and polite. They got the job done although they encountered some difficulty not of their own doing. Our ducts, especially upstairs, were complicated to gain access into. So far as we are concerned tey did a great job.
Description of Work: Cleaned the HVAC Ducts

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$334

Brian B.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
very thorough, knowledgeable, effective
Description of Work: Serviced furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Robert F.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
We purchased a big deal for the service, and it went fine. I was double charged for it. The person who came out was great, he presented himself really professionally. I also gave him a tip because I remember him doing a very good job. I feel they should have called me and sent me the check because I had double paid them. The price was good.
Description of Work: We used Advanced Heating and Air. They came in, and cleaned out all the system outside and, they added freon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$122

SANDY M.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
First off I was very impressed with their attempts at contacting me to set up the appointment time. They had to make several attempts and continued to do so until they reached me. The tech showed up on time and did exactly what they advertised. The only thing I might suggest to the company is that after the A.C. and duct inspection that they let the homeowner know how everything looked. Overall I was very pleased and would definitely use them again.
Description of Work: Provider completed an A.C. inspection and tune up along with a free duct inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Contact information

2501 Byington Beaver Ridge Rd, Knoxville, TN 37931

http://www.advancedheatac.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
48048
Trade License Locale
TN
Trade License Authority
Tennessee Department of Commerce and Insurance Board
Trade License Expiration
11/30/2026

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Air Duct Cleaning,
Water Heaters,
Drain Cleaning,
Sewer Cleaning,
Natural Gas Lines,
Drain Pipe Installation,
Basement Waterproofing,
Water Filtration and Softening

FAQ

Advanced Heat, A/C, & Plumbing is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Advanced Heat, A/C, & Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Advanced Heat, A/C, & Plumbing does not offer free project estimates.
Yes, Advanced Heat, A/C, & Plumbing offers eco-friendly accreditations.
No, Advanced Heat, A/C, & Plumbing does not offer a senior discount.
Yes, Advanced Heat, A/C, & Plumbing offers emergency services.
Yes, Advanced Heat, A/C, & Plumbing offers warranties.
Advanced Heat, A/C, & Plumbing offers the following services: Heating & Air Conditioning - Installation, Service, & Maintenance. Plumbing - Installation, Service, & Maintenance

Contact information

2501 Byington Beaver Ridge Rd, Knoxville, TN 37931

http://www.advancedheatac.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM