Founded 1970 • With Angi since August 2010
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Verified Reviews
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HVAC Companies (763)plumbers (74)air duct cleaning (49)water heaters (8)drain cleaning (1)sewer cleaning (1)appliance repair (2)
Showing 1-25 of 813 reviews
Stefan S.
11/28/2022
Josh showed up and looked at the House that is mid Rehab and stated that he could neither get under the house or into the attic to fully assess the job (after showing him that he could do both he reluctantly briefly did). After a short Face-time chat with a colleague he gave me an estimate of $25,000 to install a single unit for an 1100 square foot 1 floor house with crawl space. Honestly shocked that they are "East Tennessee's largest Angie's List Contractor" as their truck said. I have had multiple companies give me quotes for work on this property, and they are by FAR the least professional.
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Description of Work
New Central Heat and AC Quote and plumbing quote.
Category
heating & air conditioning/hvac
Service Provider Response
Just wanted to start out by apologizing. We hate that you had a negative experience with our company and our tech. Customer service is and has always been our number one priority. We would love to reconcile the situation, so please just reach out to our office if you would like to discuss this further.Samuel B.
11/09/2022
Fred & Reece did a perfect job. They were extremely professional, polite, knowledgeable, and focused on doing a perfect job. I am totally happy and would hire them again in a minute.
Description of Work
Replace hot water heater and HVAC system
Category
heating & air conditioning/hvac, water heater repair
Cost
$8,850
Hire Again?
Yes
Luke M.
09/27/2022
I would not recommend they for anything. They have false advertisement in order to get a technician out to your house so you have to pay a service fee or to offer other services inflated in price.i called yesterday to have come out to get hydro jetting done on my drains which I was told that was something they do and there website also states that too, well the technician that came out today informed me that was not a service that they offered and that it is not recommend on residential houses. If they would have explained that over the phone I would have never had them come out. So now I am stuck paying for a service fee for them to do nothing. Well the technician offered to camera my drains which I did agree to but I felt pressured into doing it since they were already at my house. I called them to let them know what had happen and so see if I could get a discount on the service I did have done since I was lied to just to get a service fee out of me if I didn't have anything done that day. Well it took over 4 hours to get a response in which they said there is nothing they can do about it. I understand this is a business and they have to make money what I don't like is being lied to just to make that money. To me it feels like they don't care about the customer only the money
Description of Work
Drain cleaning
Category
plumbing, sewer cleaning, drain cleaning
Service Provider Response
[Member Name Removed], We understand your frustration. We take great pride in customer satisfaction and we are very sorry for your negative experience. We will be reaching to resolve any misunderstanding with our hydro jetting service.Hugh M.
02/20/2021
He got the furnace working but I call that screwing old retired people ! ! !
Description of Work
Put in a $37.16 hot surface ignitor in furnace . Charged me $264.00 for it .
Category
heating & air conditioning/hvac
Cost
$293
Service Provider Response
We are so sorry that your experience with our company was less than satisfactory. We regret that you feel we have taken advantage of your situation. However, we did confirm with the technician that these charges were approved before we installed the part. Please understand that the cost also included the labor of a certified HVAC technician to replace the ignitor safely and insure that the system was operating correctly afterwards. Thank you for your feedback. It is extremely valuable to us.Linda J.
12/04/2020
Advanced heating and air solved our problem of an uncomfortable sunroom. They offered solutions, options, and information about a great system that was new to us...the Gree mini-split. We chose the Gree. The indoor components were slim-lined and fit right in with the room. The best part is that they were whisper quiet. (Also the outdoor opponent). The technicians were courteous, knowledgeable, and efficient. Thank you Advanced heating and air for making our sunroom livable and enjoyable. Reg and Linda Jellicorse
Description of Work
Solution for heating and cooling a sunroom
Category
heating & air conditioning/hvac, air duct cleaning
Hire Again?
Yes
Edna K.
11/18/2020
Went great, within first 15 minutes of looking at unit problem was determined! Within 45 minutes, or less problem taken care of, unit repaired, bill paid and he's on his way. Works perfectly now!! Tech was professional and took care not to make or leave a mess for me to clean up 😊
Description of Work
Heat stopped working
Category
heating & air conditioning/hvac, air duct cleaning
Cost
$100
Hire Again?
Yes
Ronald W.
06/12/2020
Dishonest and deceitful company. Daniel came to our house to diagnose an issue with our residential water delivery system. He worked hard, but he wasn't able to resolve the problem. He assured me that I wouldn't be charged another $79 service call fee if he had to come back, so I called today to get him to return and replace the pressure reducing valve, which West Knox Utility District thought is the problem. Advanced Heat AC & Plumbing said the 10-minute fix would cost $295. So Daniel was right. It wouldn't cost $79. It would be nearly $300. Bottom line: do not trust these crooks. The many negative reviews are absolutely warranted. There are many better choices in the Knoxville area, starting with Ryan's Plumbing. Honest, outstanding and waaaay less costly.
Description of Work
Diagnose problem with water volume/pressure
Category
plumbing, air duct cleaning
Service Provider Response
We are truly sorry that your experience with our company was less than satisfactory. However, the $295 we quoted you was the price for the repair. The $79 was for our service fee and diagnosis of issue, which would not be charged for a second visit. Please understand that we cannot lower pricing for every customer that threatens to leave us a bad review. It is unfortunate that you are displeased with our pricing and chose not to go with us for the repair. We thank you for the feedback and hope that this response could clear things up a bit.Edna K.
12/12/2019
ANGELA E.
12/11/2019
Chris R.
11/08/2019
The technician arrived during the windows they set up. They have a text service to show you when the tech will be arriving, and even include a map of the progress. The price seemed pretty consistent with what I expected to pay. They were able to get someone out a lot quicker than I assumed it would take. They ran into some issues with draining the old tank (which was ancient), but he was able to resolve it in a timely fashion. Overall, I was happy with the professionalism, and the job done.
Description of Work
Electric Water Heater installation
Category
water heater repair
Hire Again?
Yes
Chris D.
08/16/2019
I had an issue with My Ac it stopped working and had to call my warranty company, They called to set up appt for 5 days out. The tech came out he told me he had to rewire it. Well, it started working I was happy. so I thought everything was fine. It was running about 75 to 80 in my house all that month. It was pretty hot month so I thought it was normal "I have a metal roof" I got my electric bill in and it went up to around 425.00. So I thought ok. Then the next bill came in and it was over $600. I called the electric company and they advised me i was using 3 times amount of power for my house. They said more then likely its my ac unit. So I called my warranty company back and they sent out Advanced again and he said my heat strip was on all the time. The tech advised he fix it and everything was fine. Well, it was not it actually got hotter in my house. So I called again that night to set up appt. They scheduled it 5 days out. while i was waiting I called my electric company and asked how much power I am using. They said 3 times as much still over 21 amps. So the tech came back out and discovered that the heat strip was till running none stop with my AC. So basically I was trying to cool the house down and heat the house up at the same time. I called and complained that the previous tech did not do his job correctly and they did not care at all. The last tech finally fixed it but I am out a lot of money for overages on my electric bill. By the way, the electric company is going to give me a detailed report from the day they first came out to the last. They even said the day after they came the first time it tripled the next day.
Description of Work
HVAC Issue --Mutiple issues
Category
heating & air conditioning/hvac
Service Provider Response
Unfortunately due to the nature of aging HVAC equipment multiple failures can arise. On 5/20/19 we replaced a blown transformer and all checked out well. This is a very common part to fail and has nothing to do with the heater circuit. The next call we had was some 2 months later on 7/16/19 which our lead technician found a shorted heat sequencer which was replaced. A few days later on 7/20/10 a recall was placed, our technician found a intermittent problem with the circuit board that was effected by the shorting of the heat sequencer the board was changed out and system checked out well, and again the part failure in may had nothing to do with the July failures. Unfortunately intermittent problems are very difficult to pinpoint when the problem is not happening while the technician is there. We are very sorry for the dissatisfaction of the customer and will be reaching out to resolve. Our goal is 100% customer satisfaction but unfortunately equipment failures are out of our control.Deanna R.
04/06/2019
Aaron C.
03/28/2019
The work was tough because I have a lot of rock on my property and I'm on a slab but Advanced did an excellent job of working the problem and coming up with a viable solution that got our water working again, was up to code, and will be a better installation given my property characteristics. I can be confident that the work will last longer than the previous installation and if we sell our house I can confidently explain what happened and give future buyers peace of mind that the house is in better shape than when I bought it
Description of Work
Water main broke, had to fully replace from the meter to the house under slab
Category
plumbing
Hire Again?
Yes
Todd W.
03/20/2019
I have used Advanced several times for various jobs and I am always impressed with how quickly they get to me, their courteousness in solving my problem, and their focus on saving me as much money as possible. I live in an older home with several weird problems, but they always are able to help me out. I highly recommend their service.
Description of Work
Maintenance and Repair work
Category
heating & air conditioning/hvac
Cost
$600
Hire Again?
Yes
Alex H.
03/08/2019
Rachel D.
12/27/2018
Michele Denise A.
10/24/2018
The parts were under warranty and we were told we would have to just pay labor. The technician told us when he came to check it out that it would take 45 mins or so to fix, which it did. We were charged $250 for 45 mins which is a complete rip off. I will NEVER recommend them and I am reporting them to the BBB.
Description of Work
A/C unit module replaced
Category
heating & air conditioning/hvac
Cost
$300
Service Provider Response
We are very sorry for your dissatisfaction. We are on a flat rate system for repairs. This repair actually required the installation of two different parts. The flat rate also includes any warranty exchange fees that are charged by the manufacturer. Your 100% satisfaction is our top priority and we will be reaching out to you for any resolution.Kim R.
10/20/2018
Steve T.
08/20/2018
MATTHEW P.
06/28/2018
Gregory J.
06/04/2018
Beth L.
05/11/2018
We had Advance perform an annual inspection and maintenance on our A/C unit. They did a good job cleaning and servicing the unit. What really got them an A-grade however is that while they were at our house to service our main unit for the upstairs, we mentioned that our other A/C unit, which supplies the downstairs, hadn't been working for awhile. They took it upon themselves, free of charge, to look at the other unit and they were able to get it going again. They even went as far as servicing the other unit. Again, without charging us an additional charge.
Description of Work
Annual A/C Maintenance
Category
heating & air conditioning/hvac
Cost
$75
Hire Again?
Yes
Alan G.
04/02/2018
Paula P.
03/31/2018
Evelyn B.
03/13/2018
It was a terrible experience (nightmare). Please see all about it on my Facebook post dated today 3-12-2018. I am on Facebook as Evelyn Davis Beelaert. They tried to bribe me to take my review down so I posted it on Facebook to get more exposure instead.
Description of Work
Leak in my house. They sold me a new main water line which did not fix the leak and was not needed for $4950.
Category
plumbing
Service Provider Response
In response to this posting. We arrived to the home on 3 different occasions to inspect the water line. 3 different technicians determined the best course of action to be taken. They determined the main water line from the meter to the house was damaged. The main water line needed to be replaced. We did not charge $4950.00 plus 500.00 for repairs. This is not an accurate total cost of repairs. Repairs were significantly less. We offered to come back and do the additional repairs but we were not given the opportunity. We are sorry that you are so unhappy with the services that we provided and have reached out to you several times with your concerns. The very next day after install we sent a leak detecting contractor to the home. This company was to determine the next part of your issues inside the home. Management spoke with you on Friday afternoon with several options. We have tried to resolve this issue more than once. We have been asked to give a full refund so she can afford to pay the new contractors that was currently hired. You also stated to management that unless full refund was given you would keep up the bad reviews. This is not how we do business. We gave a quote for the job and this is the job that was performed. We assure you this is not a scam. We were sent out to her from a warranty company and this is not a cold call lead from a sales team. We were sent by a reputable warranty company and have never been accused of a scam. However please understand that we cannot be held hostage by customers threatening us with a bad review wanting a full refund to pay a new contractor. We would have been more than happy to complete the repairs.Other Information
Services offered
Covid-19 update
We are taking additional precautions to protect our customers.
Health & Safety Measures
We will wear masks and gloves when we visit your home
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.