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Advanced Heat, A/C, & Plumbing

Heating and Air Conditioning, Plumbing, Air Duct Cleaning,

About us

Our 3rd generation family business has been servicing Knoxville, Maryville, and our neighbors in surrounding counties for over 40 years. Our philosophy has always stayed the same, which is to establish a long term working relationship with our customers by offering industry leading equipment, warranties, and service at affordable pricing. We are proud to be a Tane Comfort Specialist Dealer, which means we are held to a high standard of training, continued education, service, and 100% customer satisfation.

Business highlights

55 years of trusted experience
Veteran Owned & Operated
Family Owned & Operated
Emergency Services Offered

Services we offer

Heating & Air Conditioning - Installation, Service, & Maintenance. Plumbing - Installation, Service, & Maintenance

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7813 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
7%
3
3%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.7
punctuality
4.8
Showing 251-275 of 813 reviews

Thilina G.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
They didn't have availability in a time that's convenient for us. Went with another provider.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$37

Rossita A.
07/2014
4.0
heating & air conditioning/hvac
  + -1 more
It went fine. They sent one technician and I was very pleased with what he did. He was very professional and punctual, and he told us what was going on with our system, but it wasn’t easy for him to diagnose was going on since we have not been running the system frequently. We discussed some options concerning changing our HVAC system.
Description of Work: I bought a Big Deal for $59 for a 20-Point Air-Conditioning Tune-Up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Steve M.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
Matt did a great job. Very professional, well spoken and friendly. Excellent service.
Description of Work: Matt completed a 20 point inspection of my unit and identified that I had a problem in my electrical circuit to my condensate pump which needed to be repaired by a licensed electrician.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Lahla D.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
It was great! Our A/C wasn't working and they replaced a coil. We did have to wait a few days for the part to come in, and they came back later. They came back when they said they would.
Description of Work: I bought a big deal for 50% off a Service Call!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$37.5

Rachel S.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
The technician was polite and on time. He was checking my AC because it seemed to be running loud and 1 of my attic fans was not turning on. Other than the service fee there was no additional cost he explained that the unit was operating correctly just seems loud and that he turned down the temp on the attic fans so they would turn on at a lower temp. He also noticed 1 fan was broken and asked if it were okay to have the office send us a quote for repair.Which I really appreciated instead of assuming we would use them I highly recommended.
Description of Work: Checked my AC and attic fans

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Genet G W.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
One technician came out to complete the work. The technician was young and I was surprised how diligent and detail minded. The only thing is that I don’t think the second unit was cleaned as well and detailed as the first unit. However, it had been a while since it was cleaned and I think it would have needed cleaned twice for how long it had been. We are perfectly satisfied with company and the work.
Description of Work: We purchased two Big Deals for two air conditioning units tune-ups in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$118

Vincent P.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
The first experience was interesting. If I had to submit the review just based on that experience I would graded them with a D. ( B for the technicians and F- for the administrative assistant). I wanted to give them a second chance which I did and I do not regret it. Initially they came to my house to check on an inefficient AC unit. After the repair - that saved me a significant amount of money over another company - everything worked smoothly. Since then they came for two AC tune-ups (two units), and they will come back. Overall the technicians are great: they are nice and take the time to explain what they are doing, and are willing to discuss your concerns and answer questions. They won my business.
Description of Work: I purchased a Big Deal from this company for 50% off a Service Call!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$800

Sally D.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
Excellent. Always nice and professional
Description of Work: Tune up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Mike S.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
They did the "$59 for a 20-Point Air-Conditioning Tune-Up". Added a pound.
Description of Work: They did the "$59 for a 20-Point Air-Conditioning Tune-Up". Added a pound.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Suzanne L.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
Matt arrived within the time window that I had been promised and completed the work in around half an hour. He confirmed that everything is fine (I had not been having trouble -- just wanted a check-up), and I plan to have Advanced Heating and Air check my furnace in the fall.
Description of Work: Performed check-up and 20-point tune-up of my air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Srinivas A.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
Went pretty , On schedule .
Description of Work: Change the capacitor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Marisa R.
07/2014
4.0
heating & air conditioning/hvac
  + -1 more
I was very satisfied with the service.
Description of Work: It was a Big Deal for $59 for a 20-Point Air-Conditioning Tune-Up. They checked out 2 units.

Rating CategoryRating out of 5
quality
4.0
value
5.0

Yes, I recommend this pro

James B.
07/2014
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Brent was very nice, and knowledgeable. He quoted my house with a few different items which need to be addressed. I am having Advanced Heating & Air come back this week to complete a full Duct Sealing repair to my entire duct system in the crawl space for my home. I will review again, if anything goes bad, or falls short from my current review.
Description of Work: HVAC System Tune-up

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Eric F.
07/2014
4.0
heating & air conditioning/hvac
  + -1 more
They took care of my stuff. My unit wasn’t working at all, and they replaced the capacitor. My wife was at home at the time.
Description of Work: I bought a big deal for 50% off a Service Call!

Rating CategoryRating out of 5
quality
5.0

Yes, I recommend this pro
$37.5

Edwin R.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
They were good and our air conditioning unit is working fine.
Description of Work: We bought a Big Deal from them for a 20 point air conditioning tune-up.
Rating CategoryRating out of 5
Yes, I recommend this pro
$59

Tracy J.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
That turned out great. I used them to check an AC unit that we were having troubles with. They fixed some parts and replaced some things. Two technicians came out to do that and they were able complete that work the same day.
Description of Work: I purchased a Big Deal from this company for: 50% off a Service Call!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William C.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
We signed up for their twice a year tune up service - they came out within 24 hours of our first call. They were professional and didn't try to up-sell us. We're looking forward to our fall tune up.
Description of Work: Quick service, good pricing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97.5

Lee Ann W.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
The interaction and communication was relaxed and professional. Time was taken to explain the process and why the coil cleaning was needed. However, after the cleaning the unit was working so well that another service job was required exactly one week later. I am giving an A to the provider because I was able to speak to someone after hours and get an explanation of the probable cause of the unit not working. I was not upset at all. I was pleased to the fact that time was taken. In the end, the issue was resolved and now the unit works extremely well. I could not be happier.
Description of Work: A 20-point inspection with coil cleaning on the ac unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59.99

Eric H.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
No up selling or other BS, and answered all my questions honestly. At my request, the service tech provided a quote to replace our compressor and heat exchanger for a more modern and quieter unit. The price was very reasonable, and I am likely to contract them in the future when I decide to replace the unit. I was able to get service the next day after calling which was excellent.
Description of Work: I called Advanced Heating and Air based on the reviews here, and was not disappointed. AC was not cooling efficiently. The service tech troubleshooted, added Freon and got us back to cooling well!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

holly F.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
It went great. I was very pleased with them as he was very professional. I liked them enough to sign up for an agreement. He was 100% thorough and he came on time the same day that I called. I now know a lot more about air conditioners and how they work as he even did a drawing showing me how they work. Other companies that are less ethical would have tried to sell a new unit but he wanted to try the least expensive fix first and go from there.
Description of Work: This was a Big Deal for 50% off a service call and the Big Deal was $37.50. He repaired the air conditioner and he did maintenance as well. I signed up for a maintenance plan. The outside unit capacitors went bad and the compressor went in to thermal overload because it could not pull enough electricity due to the capacitors. He replaced the capacitors and he was able to get the compressor to work properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

David M.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
Fine.... tech was on schedule, service was complete and he cleaned up.
Description of Work: check A/C

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Jesse M.
06/2014
1.0
heating & air conditioning/hvac
  + -1 more
According to a followup visit from my regular HVAC guy he improperly replaced the wiring in my unit.
Description of Work: Tested and Checked out my HVAC unit.

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$59

Response from Advanced Heat, A/C, & Plumbing
Here at Advanced Heating and Air our goal is 100% Customer Satisfaction. We apologized for any unsatisfactory work that may have been done. We made several attempts to contact using the number we had on file. But we either got voice mail or an answer saying we had the wrong number. We have sent an email to the Angie’s list customer, an waiting on responds.

Brian A.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
Scheduling the appointment was easy. One call to their office and the service was scheduled. The technician called before he arrived at our house. Once here, he diagnosed the problem and had it repaired quickly. I would definitely recommend this company.
Description of Work: Replaced a capacitor on one of our heat and air units.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Thomas J.
06/2014
5.0
air duct cleaning
  + -1 more
For cleaning work, worker arrived on schedule and completed the work promptly. The remainder of the work required a second visit which was completely expected. The work was scheduled and later re-scheduled due to office scheduling conflict. The workers arrived on time for second appointment and completed the work as expected. The workers recommended the work to be done to accomplish my needs. They were neat and cleaned up after (and during) completion. The solution that was recommended seems to exactly what was needed. We are happy with the results.
Description of Work: Provider cleaned all heating and air conditioning ducts. As a separate work item provider replaced and relocated two air returns.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,800

Patricia S.
06/2014
1.0
heating & air conditioning/hvac
  + -1 more
Poor service/professionalism
Description of Work: Failed to show up or return phone calls

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Advanced Heat, A/C, & Plumbing
Angie’s List customer called into our office to schedule a 2 system maintenance, no purchase was made thru Angie‘s List. Homeowner requested that our technician take a look at her pool/spa venting pipe. We schedule her appointment an was out in a timely manner. This customer has been contacted with an apology that we were not able to supply her with the requested information for her pool/spa. In general we do not service these types of systems. We did complete the maintenance on 2 systems that was originally requested of Advanced Heating & Air paid through Angie’s list. However, we regret at this time we are not able to service the customers request for that particular type of system. We are not a pool & spa related contractor. We did make an attempt to contact her to let her know that we are unable to assist in this matter.

Contact information

2501 Byington Beaver Ridge Rd, Knoxville, TN 37931

http://www.advancedheatac.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
48048
Trade License Locale
TN
Trade License Authority
Tennessee Department of Commerce and Insurance Board
Trade License Expiration
11/30/2026

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Air Duct Cleaning,
Water Heaters,
Drain Cleaning,
Sewer Cleaning,
Natural Gas Lines,
Drain Pipe Installation,
Basement Waterproofing,
Water Filtration and Softening

FAQ

Advanced Heat, A/C, & Plumbing is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Advanced Heat, A/C, & Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Advanced Heat, A/C, & Plumbing does not offer free project estimates.
Yes, Advanced Heat, A/C, & Plumbing offers eco-friendly accreditations.
No, Advanced Heat, A/C, & Plumbing does not offer a senior discount.
Yes, Advanced Heat, A/C, & Plumbing offers emergency services.
Yes, Advanced Heat, A/C, & Plumbing offers warranties.
Advanced Heat, A/C, & Plumbing offers the following services: Heating & Air Conditioning - Installation, Service, & Maintenance. Plumbing - Installation, Service, & Maintenance

Contact information

2501 Byington Beaver Ridge Rd, Knoxville, TN 37931

http://www.advancedheatac.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM