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ADT Security Services

Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems

About us

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.

Business highlights

151 years of trusted experience

Services we offer

Alarms, home security, automation, health, gold standard & custom solutions.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10 -20%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.569 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
6%
3
6%
2
4%
1
7%


Rating CategoryRating out of 5
quality
4.6
value
4.5
professionalism
4.6
responsiveness
4.6
punctuality
4.6
Showing 26-50 of 69 reviews

09/2006
5.0
home security systems
  + -1 more
We've used ADT for the last fifteen years and are quite pleased with them. We actually had a break in and the alarm went off instantly. However, there was a time lag before the police came out. ADT does a good job.
Description of Work: ADT monitors our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29

09/2006
5.0
home security systems
  + -1 more
We have used ADT Security Services to monitor our home alarm system for four years and we have never had a false alarm. The customer service people are really nice and ADT is linked to all of our local emergency units.
Description of Work: ADT Security Services monitors our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Audrey D.
09/2006
5.0
home security systems
  + -1 more
We have never had any problems what so ever with their services. We have never been broken into but in the past as I have set the alarms incorrectly and our cat have set it off as well. Their response time was very quick as they had the police out right away. I have complete confidence in their service.
Description of Work: They monitor our home against burglary. We actually had the system installed six or seven years ago. There was no charge for the installation with a three year contract.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$33

PAULA C.
08/2006
5.0
home security systems
  + -1 more
I heard about them by word of mouth as almost everyone around here uses them. I like they brought out a lot of stickers for my house it makes me feel really safe. I have not had any reason to call them but Im sure they do a good job.
Description of Work: ADT monitors the alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

CAROL B.
08/2006
2.0
home security systems
  + -1 more
ADT Security Services will not be our home security provider much longer. We are not satisfied with the service. The service is very poor. The communication and equipment fails far too often. It doesnt make our home security system very reliable. We are currently checking out other providers to provide the safety that a home security is designed for.
Description of Work: ADT Security Services does the maintenance on our home security system monthly and makes the necessary repairs.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$25

08/2006
5.0
home security systems
  + -1 more
ADT is a highly reputable company and very well known. I feel very safe having the monitor the house because I know that if anything were to happen they would respond quickly and get done what needed to be done.
Description of Work: ADT monitors the alarm system in the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$33

08/2006
5.0
home security systems
  + -1 more
I like the system and the company real well. The technician did a great job installing the system and took his time explaining things to me. He gave me a brochure before he left and we ve never had any problems with it. We ve never had to use it, but it makes us feel safe and secure knowing we have it.
Description of Work: The technician came out and installed a security system for my house. He hooked up the system, the monitoring device and activated it. He gave me a demonstration of the system. The system was free for signing a monitoring maintenance agreement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

08/2006
5.0
home security systems
  + -1 more
For three years now we have used their services, but fortunately we havent had to see them and their speedy response time in action. For that reason, I attribute our security and crime free home to them.
Description of Work: They installed the system in our home for $99 and they monitor the system as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

08/2006
5.0
home security systems
  + -1 more
ADT does a great job of monitoring our home alarm system. We have been using them for about two years and have never had any false alarms. It is worth the monthly cost to have a reputable company like ADT taking care of your alarm system. They have been really good to us so far.
Description of Work: The monitoring of our home alarm system is done by ADT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

08/2006
5.0
home security systems
  + -1 more
We built our home a few years back and had the ADT system put in then. We have had good dealings with them anytime we have had to contact them about anything. We havent had an emergency, but I trust them as a leader in home security protection.
Description of Work: They monitor our home and fire security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

08/2006
5.0
home security systems
  + -1 more
ADT Security Services has given us excellent service. They are very responsive to calls. I have had to call them up to reset the system and do some other installations for our windows and such.
Description of Work: They installed an alarm system and also monitor our home. They charged us $1,100 to install the system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

08/2006
5.0
home security systems
  + -1 more
ADT does a great job of making me feel protected. When they came out they brought signs for my yard and stickers for my windows which I really like having. Anytime I need to call them they are very easy to get a hold of, there are never long hold times like I would expect from a large company.
Description of Work: ADT monitors the security system in the house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29

08/2006
5.0
home security systems
  + -1 more
I am very pleased with this service and would recommend it to anyone. The company was on time and very good to us when they came to our home. I feel safe now from any problems that, without this system, you would not normally be aware of. The employees were friendly and courteous.
Description of Work: I had this company come and install the whole system to protect my home from theft and fire. They installed the box and all the necessary equipment. The price of the installation was $600 and we pay approximately $40/month for the service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

08/2006
5.0
home security systems
  + -1 more
I feel very safe when I am alone, when we were sleeping, when we leave our home for days or for just a quick trip to the store. Knowing they would contact the local fire department or police department made me feel at ease and I could think about other stuff. I didnt worry as much because they were quick to respond to a tripped alarm.
Description of Work: They monitor our 2 story home for fires and crimes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Suzanne M.
08/2006
5.0
home security systems
  + -1 more
ADT is a well know company and is connected directly to the police department. I know that if anything were to ever go wrong they would be right there protecting us, and making sure that the police and everyone needed were sent out.
Description of Work: We have a home security system monitored by ADT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

08/2006
5.0
home security systems
  + -1 more
I have had services with ADT for about eight or nine years now. I feel that their pricing is rather reasonable compared to some of the other places I have heard about. I pay them on a monthly basis. My alarm has triggered accidentally a few times and they immediately responded to it. I feel very safe and I have no reason to complain.
Description of Work: ADT provides me with monthly security services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

08/2006
5.0
home security systems
  + -1 more
We were very pleased with this service and would recommend it to anyone. The company did not hesitate and made our move a comfortable one. They were friendly and made sure to answer all of our questions before they left the installation appointment.
Description of Work: When we bought our home we took over the alarm company that the previous owners had used. This company was ADT and they came to our home and switched the faulty alarm and set the alarm for the police and their own personal service. We pay a monthly rate.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

08/2006
5.0
home security systems
  + -1 more
We have used ADT for several years now and they have always responded quickly to the alarms. My cat set off the alarm while I was at the movies and when I got home my backdoor was kicked in compliments of the police. We loved their response time and wouldn t use any other service.
Description of Work: They monitor our home security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

08/2006
5.0
home security systems
  + -1 more
I think ADT has done a pretty good job of making us feel safe in our home. So far we have never had a false alarm, or needed any in home maintenance. I like the fact that they are linked in directly to all of the local emergency departments.
Description of Work: ADT monitors our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

ROBERTA G.
08/2006
5.0
home security systems
  + -1 more
I am very happy with ADT and I have been for a year or so now. I think the monitoring program they run makes feel safe and secure in my home. I never had any break-ins or anything like that, but, if should anything like that ever occur, I am confident that ADT would come to my rescue.
Description of Work: ADT provides my monthly alarm services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Susan & ALAN K.
08/2006
5.0
home security systems
  + -1 more
I have had a very good experience with ADT so far. I havent had a single problem with false alarms and I just feel safer knowing that ADT is watching over me. I was also happy that the gentleman who installed the system took his time to explain exactly how it worked and I didnt feel he was rushed at all. They do have a little higher prices than other alarm companies, but we are very pleased with the service we get for our money.
Description of Work: Our home security system is monitored by ADT.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$33

08/2006
5.0
home security systems
  + -1 more
We believe in the reputation that ADT Security Services has earned for themselves. They came recommended by a family member who praises them highly. We havent needed to use their services.
Description of Work: They installed a security system in our home for $300 and they also monitor it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$17

Brenda L.
08/2006
5.0
home security systems
  + -1 more
They have been a household name in our family for such a long time that we couldnt even picture ourselves with any other monitoring service. We knew that their response time was outstanding. We were very happy with them.
Description of Work: They installed a security system and two cameras in our home, and they continue to monitor it. It cost $837 for the initial installation fee.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

08/2006
5.0
home security systems
  + -1 more
I have never had any reason to call them other then to get the service started so Im not to sure if it s easy to get a hold of them. When they came out to the house they were very friendly and did a good job of explaining how everything worked. Im sure if I ever had to call them they would be able to help me with anything I need.
Description of Work: My security system is through ADT and they do the monitoring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

08/2006
5.0
home security systems
  + -1 more
Our family feels very safe using ADT to monitor our home alarm system. We have been using them for almost four years and have never had a false alarm. They offer in-home maintenance calls for an additional cost but we have not seen the need for those yet because the service we are getting seems to be fine.
Description of Work: ADT Security Services monitors our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45
    • 1
    • 2(current)
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Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems

FAQ

ADT Security Services is currently rated 4.5 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, ADT Security Services offers free project estimates.
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
No, ADT Security Services does not offer emergency services.
Yes, ADT Security Services offers warranties.
ADT Security Services offers the following services: Alarms, home security, automation, health, gold standard & custom solutions.

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM