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ADT Security Services

Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems

About us

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.

Business highlights

151 years of trusted experience

Services we offer

Alarms, home security, automation, health, gold standard & custom solutions.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10 -20%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.569 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
6%
3
6%
2
4%
1
7%


Rating CategoryRating out of 5
quality
4.6
value
4.5
professionalism
4.6
responsiveness
4.6
punctuality
4.6
Showing 51-69 of 69 reviews

Patrick B.
12/2015
3.0
home security systems
  + -1 more
unknown
Description of Work: I called the local ADT business office and got no response so left a message on the ADT website. That was the about first of November. I still haven't hear from them. I also sent in their mailer. Still no response. Will not use ADT for my home security provider.

Rating CategoryRating out of 5
quality
5.0
responsiveness
1.0


Florence N.
11/2015
5.0
home security systems
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

David E.
06/2015
5.0
home security systems
  + -1 more
unknown
Description of Work: alarm systems
Rating CategoryRating out of 5
Yes, I recommend this pro

cheri M.
05/2015
4.0
home security systems
  + -1 more
unknown
Description of Work: We have had ADT since 1991 or 2. We have the same system*, have not updated and that is all we need. They continue to try to sell us more equipment. We haven't taken them up on it. They started at $20/month, now it is $46/mo. I have no memory of how the installation went in terms of the above questions. We are ho hum about it but it is the one we have and the one we will keep. | |*alarms on every outside door, two or three inside motion sensors, one control box.

Rating CategoryRating out of 5
quality
4.0
value
3.0
responsiveness
5.0
punctuality
5.0

$138

Response from ADT Security Services
Hello. We located the customers account and spoke with the husband. We offered to reduce the rate and also assisted with scheduling a service appointment to replace the backup battery for the customer. Thank you. -Andrew

David E.
05/2015
5.0
home security systems
  + -1 more
unknown
Description of Work: Placed three cameras and 3 switches(to control from PULSE_. They placed two RF smoke detectors and use some of our previous security equipment. They do not lower the price for any request. They have specials but there is a PRESSURE in the very short timeline to accept the package/system. They are very professional and on time. ADT will only place their system for a minimum of 3 year contract. Read the fine line. Even if there is a loss of property you are still on the hook for the three year contract.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

08/2006
5.0
home security systems
  + -1 more
We have been using ADT to monitor our home alarm system for almost four years and they make us feel very safe. The system has worked with out fault since we installed it and I cant really think of anything I would change about their service.
Description of Work: We hired ADT to monitor our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

08/2006
2.0
home security systems
  + -1 more
I m not crazy about them, but at the time I didn t have time to do any research on any other companies. I don t think they are as much on their toes as they should be, and they re not very professional. I didn t have a signal for a week because my telephone was out, and they didn t even come around, but the phone man found it. I m unhappy about their maintenance plan, and I don t think I got my money s worth either. I don t know if they do anything.
Description of Work: They monitor my alarm system, by watching the sensors to see if they show any change in signals.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro
$33

Dan L.
08/2006
5.0
home security systems
  + -1 more
I used them because their name is so well known and they have a very good reputation. I have never had a problem where I have needed to call them, but I know that if I ever had to, they would be on top of things.
Description of Work: I pay ADT every month to monitor my home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$23

LAWRENCE Z.
08/2006
5.0
home security systems
  + -1 more
ADT Security Services was very prompt and they did a lot of explaining to us on how to use our alarm system. I feel really safe and protected at home and away knowing that we are protected by their system.
Description of Work: They installed a complete burglar alarm with the auto dialing service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$28

08/2006
2.0
home security systems
  + -1 more
I havent had any problems with my alarm system but when my neighbor was out of town we had several problems. Her alarm started going off in the middle of the night so I sent my husband out to take a look. He didnt see anything so I called ADT. All they did was shut the alarm off. No police showed up, they didnt ask for any form of verification of who I was, they just shut it off. A few minutes later the alarm started going off again. Again I called them, and it was the same story as the first time, even though I spoke with someone different. I dont feel all safe with ADT, and in fact am thinking about changing companies.
Description of Work: I have ADT monitor my home alarm system.

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$27

08/2006
5.0
home security systems
  + -1 more
Weve had this system for a while and maybe just having it plus the signs in the yard and the stickers deter any signs of crime from coming our way. We were glad to have it because of the feeling of security.
Description of Work: They installed a security system in our home and monitor it for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Kevin M.
08/2006
5.0
home security systems
  + -1 more
We are very pleased with the service we get from ADT. They are always extremely professional and courteous with us on the phone. The gentleman who came out took his time in explaining the alarm system to my husband, so he felt comfortable in case anything ever happened. We have also never had a false alarm. I would recommend ADT to everyone, and will keep using them myself in the future.
Description of Work: My security system is monitored by ADT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$36

Ron S.
07/2006
5.0
home security systems
  + -1 more
I feel very safe having ADT monitor my home because they have such a good reputation and a very well known name. When they came out they gave me a lot of stickers & signs to put around my house.
Description of Work: They monitor the alarm system in my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

MARY M.
07/2006
5.0
home security systems
  + -1 more
We've used ADT for the last three years and feel they offer a good service. We set off one false alarm, and the fire truck came. They also came once to make sure that everything was working properly and didn't charge.
Description of Work: They monitor our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

LAURA B.
07/2006
5.0
home security systems
  + -1 more
They were really pretty good, but their price was high. The alarm system has given me no trouble, and the technician was outstanding. He explained everything in detail about the system itself and gave us a demonstration, and it took him two days to get it all set up for us. He was not in any hurry. He had two keypads when he came back the second day and the first keypad he put in did not match the second keypad, so he made sure he brought back two of the same matching keypads, which I thought was really great of him. He was a pretty friendly guy.
Description of Work: They installed a new system and now monitor it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

John V.
07/2006
5.0
home security systems
  + -1 more
We have always been happy with our security system, although we haven't needed their services. We feel very secure because they are such a reputable company and we have never had a single complaint with them.
Description of Work: They monitor our home security system. The price is our quarterly rate.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

07/2006
5.0
home security systems
  + -1 more
My husband works nights so it makes me feel so much safer knowing ADT is there watching over us. I have very rarely had to call them, but when I have they were right there to answer my questions or concerns. The people at ADT are extremely courteous, and professional.
Description of Work: ADT does the monthly monitoring of my home through an alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$82

07/2006
5.0
home security systems
  + -1 more
ADT Security Services is linked to all of our local emergency departments, which help us feel safe using them to monitor our home alarm system. We have never had a false alarm either. As far as we know, they do not offer in home maintenance services without additional charge.
Description of Work: ADT monitors our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

LENORA K.
07/2006
5.0
home security systems
  + -1 more
Although I have never had a reason to call ADT, I know they have a wonderful reputation of protecting homes. When they came out, they gave me enough stickers to put in all over my windows, as well as the signs to put in my front and back yard. The man also showed me how I could check my system to make sure it was working correctly. I feel very safe having ADT monitor my house.
Description of Work: ADT monitors my security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35
    • 1
    • 2
    • 3(current)


Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems

FAQ

ADT Security Services is currently rated 4.5 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, ADT Security Services offers free project estimates.
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
No, ADT Security Services does not offer emergency services.
Yes, ADT Security Services offers warranties.
ADT Security Services offers the following services: Alarms, home security, automation, health, gold standard & custom solutions.

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM