Approved Pro
BROOKS FLOORING SERVICES INC
Flooring, Carpet Installation, Hardwood Flooring Service,
About us
Veteran Owned, family run business since 1998. We are a Shaw aligned dealer, which means priority pricing and service on Shaw products. Financing available through Wells Fargo, you can apply online at Shawapply.com. Our showroom is a complete retail flooring store with displays from a variety of reputable manufacturers like Mohawk, Mannington, DreamWeaver, Anderson, etc. In a hurry?, our warehouse is stocked full of all types of flooring great for quick turns. Free estimates for the upstate South Carolina area. Our subcontractors are background checked and insured. Brooks Flooring strongly believe in doing our part in being "green" by recycling and selling 'green' products. Our store is pet friendly, we would love to meet your dog! Thank you for doing your park by shopping small and local!
Business highlights
Eco Friendly
Veteran owned and operated
Family owned & operated
27 years of experience
Services we offer
Financing available. Veteran owned and family operated since 1998. Large showroom filled with the latest styles of carpet, wood, laminate, vinyl, LVT, bamboo, cork and tile. Many "green" products available. Brooks Flooring offers free estimates by one of our experienced and friendly sales associates. All of our installers have been background checked and are insured. We want every customer to be completely satisfied with our products and services. Please come in or call us today. Appointments recommended.
Services we don't offer
Epoxy coatings
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 10
Assorted photos uploaded by BROOKS FLOORING SERVICES INC
- 7
2024Stairs
$4000-$6000 - 4
2024Carpet
$9200-$9500
Reviews
4.868 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 6% | ||
| 3% | ||
| 0% | ||
| 1% |
Filter reviews by service
Showing 1-25 of 68 reviews
David S.
Jun 2024
Flooring, Carpet Installation
Very well, clean professional work, careful of all in house items. Excellent matching of carpet pattern room to room. Kitchen floor was done better than we anticipated. Thank you Julia!
Al D.
Sep 2023
Carpet Installation
We bought carpet and laminate from Brooks Flooring. The installation was so shoddy, we are having to replace the carpet less than four years after it was installed. They came out numerous times to "fix" the problem, which consisted of stretching the carpet to try to fill in the gap between the living room and the laminate in the dining area. Of course, three hours later, the gap was back. The carpet was cut too short and the installers tried to Mickey Mouse it instead of repairing it correctly. After trying to get it fixed, they basically said it was out of warranty and pretty much "ghosted" us. One of the employees said he would come out on a Friday and look at it - we're still waiting. Guess he didn't specify which Friday.
Bruce B.
Nov 2022
Carpet Installation
The staff at Brooks Carpet were very helpful and knowledgeable. We selected our carpet from the many options on display in their store. Julia Brooks came out for the measurements and was very professional and friendly. The install crew came out in the morning on the day they were supposed to and were able to finish the install in a single day (they worked very hard all day and were willing to stay late and finish it). There was only one small issue with the placement of a seam in our bedroom and Julia promptly and courteously rescheduled a correction to be made. The crew came out for the correction on the day and time they were supposed to and took care of it within about 2 hours. Overall, we were extremely happy with our experience at Brooks and would highly recommend them for your carpet and flooring needs.
Frank P.
Oct 2021
Carpet Installation, Hardwood Flooring Service
Very pleased with sales, installers and office adm
Response from BROOKS FLOORING SERVICES INC
"Dear Mr. [Member Name Removed], thank you for taking the time to write this review. We greatly appreciate your supporting our small business. We hope you enjoy your new floors for many years."
Michael K.
Sep 2021
Carpet Installation, Hardwood Flooring Service
When we decided to replace the flooring in our home, we had many concerns. The cost, the timeframe and how many subcontractors would we be dealing with. We cannot express how pleased we are with our experience with Brooks Flooring, Inc. From our initial phone conversation with Phil, to our showroom visit with Julia, to the actual installation, everyone was extremely professional, knowledgeable and timely. All our questions and concerns were addressed and alleviated. We never felt pressured and everything was scheduled to our timeframe. Brooks Flooring was there every step of the process, including the installation. And what great installers they have. Juanfer and his crew are true craftsmen when it comes to flooring installation, taking the time to achieve perfection. If you are looking to get new flooring, contact Brooks Flooring. They will not disappoint.
Response from BROOKS FLOORING SERVICES INC
"Thank you so much for sharing your positive experience. We hope you enjoy your new floors for many years to come!"
Cherrie D.
Aug 2020
Carpet Installation, Hardwood Flooring Service
We could not have asked for a better outcome!!
Response from BROOKS FLOORING SERVICES INC
"Dear Mrs. [Member Name Removed], thank you for taking the time to post this review. I hope you enjoy your newly refinished floors for MANY years to come."
Char B.
Jul 2020
Hardwood Flooring Service
The wood flooring services of Brooks Flooring, out of Taylors, SC, was exceptional and so was the quality of their work. Also, their prices were highly reasonable. From the emails with Julia to the sales person Jim, they answered all questions in a timely manner with no sales pressure whatsoever. The installers, Waldir and his partner, were highly professional and put down the flooring as if it were their own. They were able to match our other wood floors perfectly. We highly recommend Brooks Flooring for your wood flooring installation or refinishing needs.
Response from BROOKS FLOORING SERVICES INC
"Dear Ms. [Member Name Removed], Thank you very much and enjoy your new flooring!"
Gail M.
Jul 2020
Flooring, Carpet Installation
Service and quality was great. Julia was able to meet next day, brought foreman that was able to come up with ideas to avoid unnecessary transitions between old laminate and tile floor, looks fantastic. Would happily do business with again.
Response from BROOKS FLOORING SERVICES INC
"Dear Ms. [Member Name Removed], Thank you for taking the time out to write this review, it means the world to us to have satisfied customers! Wishing you many years of happiness on your new floor."
Paul P.
May 2020
Flooring
From start to finish, Brooks flooring was very easy to work with. Everyone that I talked to was very friendly and they were very responsive. The quality of the work was also very good. They filled all the nail holes of the shoe molding which was a big plus as I've had to fight with contractors over this issue. After I received the initial quote, I decided to do the removal myself. Although it wasn't terribly expensive, I wanted to save some money. Not recommended if you have linoleum floors. It was probably not worth it in the long run because they are incredibly annoying to remove and are installed on wood subfloors with a million staples. On the positive side, I got some experience removing and installing toilets. Very pleased with Brooks and would definitely work with them again in the future.
Response from BROOKS FLOORING SERVICES INC
"Dear Mr. [Member Name Removed], We appreciate your taking the time to write this positive review. Kudos on learning a new skill! Enjoy your new waterproof flooring for many years to come! Carol Brooks"
Michael D.
Mar 2020
Carpet Installation
Excellent and fast work (in and out in less than 90 minutes). Great price. We will absolutely use Brooks Flooring again the next time we need to replace carpet. Hire these guys - you will be glad. If you want a more personal recommendation, you can call me at (908) 727-6800 cell.
Response from BROOKS FLOORING SERVICES INC
"Dear Mr. [Member Name Removed], Thank you for the review! When other stores may have turned down a small job, we were happy to help you. Looking forward to serving you in the future. Regards, Carol Brooks"
Doug B.
Mar 2020
Flooring, Hardwood Flooring Service
Julia, the Salesperson was fantastic and very easy to work with. John, the Installer was very professional and did a great job! We plan on using them when we replace the carpeting in the house. We are so proud of our floor and have recommended Brooks Flooring to several people.
Response from BROOKS FLOORING SERVICES INC
"Thank you Mr. [Member Name Removed] for taking the time to review our small business. This will make Julia’s day! We look forward to working with you again on your carpet project."
Ryan F.
Jan 2020
Flooring
My experience with Brooks Flooring was excellent. Starting with the selection of the floor with Phil at the showroom to the installation with Rene and his team it was great. They were very helpful and completed the task in a timely manner.
Response from BROOKS FLOORING SERVICES INC
"Thank you [Member Information Removed], all of us here at Brooks Flooring appreciate your business! Enjoy watching the big game in your man cave."
Paige B.
Dec 2019
Flooring
I worked with three local flooring companies to get estimates and measurements for carpeting our basement and stairs. I chose Brooks Flooring for the following reasons: 1. Overwhelmingly, they were the most knowledgeable and most prepared when they came out to measure. One salesperson works with you throughout the entire process, instead of being passed around between different people. 2. Their estimate was $1,000 less than a competitor -- they are very reasonable and don't overcharge for labor. 3. They were able to get the carpet and install within a short timeframe. 4. Best customer service in town -- they showed up on time and made sure that we were satisfied. One of our friends who is a contractor had recommended Brooks Flooring and I highly recommend this company!
Response from BROOKS FLOORING SERVICES INC
"Dear [Member Name Removed], thank you for taking the time out especially during the busy holidays to write about your positive experience! Kind regards, Carol Brooks"
JOHN V.
Nov 2019
Flooring, Carpet Installation
Jim H. at Brooks did a nice job helping us select the right carpeting and gave us the best price of the 3 stores we checked. The installation crew did an excellent job. Overall we are very pleased with the service and price from Brooks.
Response from BROOKS FLOORING SERVICES INC
"Dear Mr. [Member Name Removed], thank you very much for taking the time to write this review of your positive experience with Brooks Flooring. A happy customer is always our goal. We wish you many years of happiness enjoying your new carpet. Happy holidays, Carol Brooks"
JENNY M.
Oct 2019
Flooring, Hardwood Flooring Service
Brooks Flooring was THE best! Phil was prompt and professional and provided many options for me to consider. In addition, he looked at the existing hardwood in order to make the best match and even inspected under the house to check the moisture content. They arrived on time, kept the areas clean and explained the process as they went along. I had four estimates that I wasn't impressed with the pricing or the people, but then I found Brooks on Angie's List! Brooks' price was comparable to one other, but Phil's knowledge and professionalism is what sold me! Everyone that sees my flooring says it looks original to the house---- and it is absolutely beautiful! I can't believe I waited so long to do it!
Response from BROOKS FLOORING SERVICES INC
"Dear Ms [Member Name Removed], thank you so much for taking time out to write about your positive experience. I am so happy to hear how smooth the job went and how pleased you are with my team and the end results of your new flooring. So nice to see the before and after photos too! Kind Regards, Carol Brooks"
Elizabeth L.
Jun 2019
Flooring
Wonderful. In January of 2017 Brooks did my Dinning Room, Living Room, Hall, and Bathroom in a beautiful tile floor. I hire them again to come back and continue the same tile in the Kitchen and Laundry room flooring. Now I have a consistent flow throughout my open concept . I absolutely love it. Again, Brooks did not disappoint! Phil was great, he came out to measure, and gave me a really good price. He sent out the same men to do the great job they had previously done. They are exceptional. Absolute perfection! Love the Guys! Don’t hesitate to call Brooks, you won’t be disappointed.
Response from BROOKS FLOORING SERVICES INC
"Aww, made my Monday! We love repeat customers, that speaks volumes. Enjoy your floors and let me know if you ever have any questions or concerns. Thank you for supporting my small business. Kind Regards, Carol Brooks"
Diane H.
Oct 2018
Flooring, Carpet Installation
Everyone on both crews was hard working and skilled at their jobs. They were also pleasant. Jim, our sales guy was great,helpful with choosing the new flooring, both wood laminate and carpet, and he kept us well informed of all the steps along the way. We love our floors and would recommend Brooks Flooring to anyone who asks.
Response from BROOKS FLOORING SERVICES INC
"Dear Ms. [Member Name Removed], Thank you so much for taking the time to write this review. I am so happy to know that you were happy with our service. We wish you much happiness with your new floors for years to come! Kind Regards, Carol Brooks"
Moira A.
Sep 2018
Flooring, Hardwood Flooring Service
Brooks Flooring was a pleasure to work with. They were responsive to all my needs and calls. The flooring arrived exactly at the time of promised delivery. The installation was exceptional - Juanfer was an exceptional hardwood installer. Very meticulous and professional. They cleaned up everything at the end of each day and at the end of the job and went out of their way to place the furniture back exactly how I wanted it.
Don F.
Jul 2018
Hardwood Flooring Service
From estimation to installation was pleasant and professional.
Response from BROOKS FLOORING SERVICES INC
"Dear Mr. [Member Name Removed], Thank you for taking the time to write a review. We loved hearing that you had a pleasant, positive experience. Enjoy your new floor! Kind Regards, Carol Brooks"
Suzanne M.
Jun 2018
Flooring, Carpet Installation
It went well. There was a mixup on communication which delayed the start of the project by a week. Other than that things went quite smoothly. We are very happy with the carpets and the pads feel great under the feet. We did buy the top of the line in the carpets and pads and we’re glad we did. Brooks had many many samples and choices not quite as expensive but which would have certainly been adequate. But since we plan to be here for the next twenty years we went with the best available. We had 3 large bedrooms with closets, a very large family room, plus stairs carpeted. The master had wood installation. And the Kilz for protection from previous floor issues was done in every room.
Response from BROOKS FLOORING SERVICES INC
"Dear Ms. [Member Name Removed], Thank you so much for taking the time out to write a review. I am thrilled that you are enjoying your new floors and that the wood matched up to the existing so nicely. Thanks for the pic! Kind Regards, Carol Brooks"
Jenny L.
May 2018
Flooring
They did a great job installing hardwood laminate and carpet. Phil was great to work with.
Response from BROOKS FLOORING SERVICES INC
"Dear Mr. & Mrs. [Member Name Removed], Thank you for taking the time to write a positive review. It was a pleasure working with you. We wish you many years of happiness in your home. Carol Brooks"
Lisa P.
Apr 2018
Flooring
Someone was supposed to come out on a Thursday to measure. I called and there was a mix up and so we rescheduled it for the following Monday. He came and measured. He was supposed to email me a quote. Its now been over a week and no quote or phone call. Guess they didnt want my business?
Response from BROOKS FLOORING SERVICES INC
"Dear Ms. [Member Name Removed], I spoke to my sales person that measured your job. Apparently there was a mis-communication, in order for him to give you an accurate quote, he needs you to select a product. We sincerely apologize, if you would like to give us a selection, we would get you out a quote asap. Kind Regards, Carol Brooks"
Sarah M.
Oct 2017
Flooring
The guy from Brooks came out and did measurements. They ordered the materials quickly due to the urgency of the order but the material still arrived late - I think it was only a day. No one that I spoke to at brooks was onsite for the installation. It seemed like it was 3 men the contract for installation. I had ordered LVT that click in. Due to the length there was a lot of pieces scrapped and they did not have enough to complete 2 of the rooms. When the 2nd round of material finally arrived they did install the same day. However they did not clean up after the installation. The floor was coated in heavy dirt, there were marks all over the wall, one corner had a large chip in the dry wall, dust on the baseboards, and the quarter round was chipped. They did come back to replace the quarter round but I went through a full pack of swifter wet mops to clean the floors before I moved in and I had to buy paint to touch up the walls that were damaged/dirty. They did offer to reimburse me if I had professional cleaners but I was closing the next day and didn't have time. This was in late July. Now in October most parts of the floors look good. I like the resilience of the material. However there are about 7 areas with large gaps between the planks on both the short and long ends that show the poor quality of the installation. These gaps are wider than 1/8 inch, very obvious when you look at the floor, you can feel it when you walk over them, and the collect dust/dirt easily. I am extremely unhappy with the way these were installed. It looks poorly done and all of my guests have pointed it out.
Response from BROOKS FLOORING SERVICES INC
"Dear Ms. [Member Name Removed], I apologize you had some issues on the install. I spoke to your salesperson, Phil and he said this is the first we are hearing of the gaps. We would like to come by and look at the problem in order to get this repaired as quickly as possible. Phil has left you messages on your voice mail, email and text letting you know that we care and we want to fix the problem. Thank you for your input. Please contact us at your earliest convenience. Kind Regards, Carol"
Marie P.
Jun 2017
Flooring, Hardwood Flooring Service
Brooks Flooring was fantastic each step of the way. Phil was efficient, thorough and punctual when coming to measure the space. He was very flexible in scheduling and re-scheduling our installation which was really appreciated. The staff in the showroom was very knowledgeable. The price was competitive and was very reasonable compared to other quotes we received. The floors are gorgeous. Brooks was so easy to deal with, it was completely seamless. I'd definitely go with them again.
Response from BROOKS FLOORING SERVICES INC
"Thank you so much for taking the time to write this complimentary review. It's our goal to make all our customers happy, so rewarding to hear we succeeded. We wish you many years of enjoying your new floors. Kind Regards, Carol Brooks"
Marijke B.
Jun 2017
Flooring, Hardwood Flooring Service
We were so pleased.
Response from BROOKS FLOORING SERVICES INC
"I am so happy that you are pleased with our products and services. Thank you very much for taking the time to write this review. Enjoy your new floors! Carol Brooks"
Licensing
Bonded
Insured
Licensed*
Trade License Number
22307
Trade License Locale
South Carolina
Trade License Authority
South Carolina: General
Trade License Expiration
10/18/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
BROOKS FLOORING SERVICES INC is currently rated 4.8 overall out of 5.
Monday: 9:00 AM - 5:30 PM
Tuesday: 9:00 AM - 5:30 PM
Wednesday: 9:00 AM - 5:30 PM
Thursday: 9:00 AM - 5:30 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed
BROOKS FLOORING SERVICES INC accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, BROOKS FLOORING SERVICES INC offers free project estimates.
Yes, BROOKS FLOORING SERVICES INC offers eco-friendly accreditations.
Yes, BROOKS FLOORING SERVICES INC offers a 5% senior discount.
No, BROOKS FLOORING SERVICES INC does not offer emergency services.
Yes, BROOKS FLOORING SERVICES INC offers warranties.
BROOKS FLOORING SERVICES INC offers the following services: Financing available. Veteran owned and family operated since 1998. Large showroom filled with the latest styles of carpet, wood, laminate, vinyl, LVT, bamboo, cork and tile. Many "green" products available. Brooks Flooring offers free estimates by one of our experienced and friendly sales associates. All of our installers have been background checked and are insured. We want every customer to be completely satisfied with our products and services. Please come in or call us today. Appointments recommended.
Epoxy coatings