BROOKS FLOORING SERVICES INC

Very well, clean professional work, careful of all in house items. Excellent matching of carpet pattern room to room. Kitchen floor was done better than we anticipated. Thank you Julia!

We bought carpet and laminate from Brooks Flooring. The installation was so shoddy, we are having to replace the carpet less than four years after it was installed. They came out numerous times to "fix" the problem, which consisted of stretching the carpet to try to fill in the gap between the living room and the laminate in the dining area. Of course, three hours later, the gap was back. The carpet was cut too short and the installers tried to Mickey Mouse it instead of repairing it correctly. After trying to get it fixed, they basically said it was out of warranty and pretty much "ghosted" us. One of the employees said he would come out on a Friday and look at it - we're still waiting. Guess he didn't specify which Friday.

The staff at Brooks Carpet were very helpful and knowledgeable. We selected our carpet from the many options on display in their store. Julia Brooks came out for the measurements and was very professional and friendly. The install crew came out in the morning on the day they were supposed to and were able to finish the install in a single day (they worked very hard all day and were willing to stay late and finish it). There was only one small issue with the placement of a seam in our bedroom and Julia promptly and courteously rescheduled a correction to be made. The crew came out for the correction on the day and time they were supposed to and took care of it within about 2 hours. Overall, we were extremely happy with our experience at Brooks and would highly recommend them for your carpet and flooring needs.

Very pleased with sales, installers and office adm

When we decided to replace the flooring in our home, we had many concerns. The cost, the timeframe and how many subcontractors would we be dealing with. We cannot express how pleased we are with our experience with Brooks Flooring, Inc. From our initial phone conversation with Phil, to our showroom visit with Julia, to the actual installation, everyone was extremely professional, knowledgeable and timely. All our questions and concerns were addressed and alleviated. We never felt pressured and everything was scheduled to our timeframe. Brooks Flooring was there every step of the process, including the installation. And what great installers they have. Juanfer and his crew are true craftsmen when it comes to flooring installation, taking the time to achieve perfection. If you are looking to get new flooring, contact Brooks Flooring. They will not disappoint.

The wood flooring services of Brooks Flooring, out of Taylors, SC, was exceptional and so was the quality of their work. Also, their prices were highly reasonable. From the emails with Julia to the sales person Jim, they answered all questions in a timely manner with no sales pressure whatsoever. The installers, Waldir and his partner, were highly professional and put down the flooring as if it were their own. They were able to match our other wood floors perfectly. We highly recommend Brooks Flooring for your wood flooring installation or refinishing needs.

Service and quality was great. Julia was able to meet next day, brought foreman that was able to come up with ideas to avoid unnecessary transitions between old laminate and tile floor, looks fantastic. Would happily do business with again.

From start to finish, Brooks flooring was very easy to work with. Everyone that I talked to was very friendly and they were very responsive. The quality of the work was also very good. They filled all the nail holes of the shoe molding which was a big plus as I've had to fight with contractors over this issue. After I received the initial quote, I decided to do the removal myself. Although it wasn't terribly expensive, I wanted to save some money. Not recommended if you have linoleum floors. It was probably not worth it in the long run because they are incredibly annoying to remove and are installed on wood subfloors with a million staples. On the positive side, I got some experience removing and installing toilets. Very pleased with Brooks and would definitely work with them again in the future.

Excellent and fast work (in and out in less than 90 minutes). Great price. We will absolutely use Brooks Flooring again the next time we need to replace carpet. Hire these guys - you will be glad. If you want a more personal recommendation, you can call me at (908) 727-6800 cell.

My experience with Brooks Flooring was excellent. Starting with the selection of the floor with Phil at the showroom to the installation with Rene and his team it was great. They were very helpful and completed the task in a timely manner.

I worked with three local flooring companies to get estimates and measurements for carpeting our basement and stairs. I chose Brooks Flooring for the following reasons: 1. Overwhelmingly, they were the most knowledgeable and most prepared when they came out to measure. One salesperson works with you throughout the entire process, instead of being passed around between different people. 2. Their estimate was $1,000 less than a competitor -- they are very reasonable and don't overcharge for labor. 3. They were able to get the carpet and install within a short timeframe. 4. Best customer service in town -- they showed up on time and made sure that we were satisfied. One of our friends who is a contractor had recommended Brooks Flooring and I highly recommend this company!

Brooks Flooring was THE best! Phil was prompt and professional and provided many options for me to consider. In addition, he looked at the existing hardwood in order to make the best match and even inspected under the house to check the moisture content. They arrived on time, kept the areas clean and explained the process as they went along. I had four estimates that I wasn't impressed with the pricing or the people, but then I found Brooks on Angie's List! Brooks' price was comparable to one other, but Phil's knowledge and professionalism is what sold me! Everyone that sees my flooring says it looks original to the house---- and it is absolutely beautiful! I can't believe I waited so long to do it!

Everyone on both crews was hard working and skilled at their jobs. They were also pleasant. Jim, our sales guy was great,helpful with choosing the new flooring, both wood laminate and carpet, and he kept us well informed of all the steps along the way. We love our floors and would recommend Brooks Flooring to anyone who asks.

Brooks Flooring was a pleasure to work with. They were responsive to all my needs and calls. The flooring arrived exactly at the time of promised delivery. The installation was exceptional - Juanfer was an exceptional hardwood installer. Very meticulous and professional. They cleaned up everything at the end of each day and at the end of the job and went out of their way to place the furniture back exactly how I wanted it.

It went well. There was a mixup on communication which delayed the start of the project by a week. Other than that things went quite smoothly. We are very happy with the carpets and the pads feel great under the feet. We did buy the top of the line in the carpets and pads and we’re glad we did. Brooks had many many samples and choices not quite as expensive but which would have certainly been adequate. But since we plan to be here for the next twenty years we went with the best available. We had 3 large bedrooms with closets, a very large family room, plus stairs carpeted. The master had wood installation. And the Kilz for protection from previous floor issues was done in every room.

They did a great job installing hardwood laminate and carpet. Phil was great to work with.

Someone was supposed to come out on a Thursday to measure. I called and there was a mix up and so we rescheduled it for the following Monday. He came and measured. He was supposed to email me a quote. Its now been over a week and no quote or phone call. Guess they didnt want my business?

Brooks Flooring was fantastic each step of the way. Phil was efficient, thorough and punctual when coming to measure the space. He was very flexible in scheduling and re-scheduling our installation which was really appreciated. The staff in the showroom was very knowledgeable. The price was competitive and was very reasonable compared to other quotes we received. The floors are gorgeous. Brooks was so easy to deal with, it was completely seamless. I'd definitely go with them again.

No reason for complaints; only took a few days for job to get started, and 2 days for completion.

Outstanding, Phil at the store was so patient and helped me find the flooring I wanted. Israel and his men worked so hard and carefully to make sure everything was perfectly done. They helped me move furniture, and made sure everything was cleaned up when they left. They were wonderful. Brooks Flooring is the place to go, if you want the best service. The final price was a lot less than other estimates I got, and the floors look Beautiful, I Love them. Thank You Brooks Flooring.

He was on time and punctual. He very professional. He knew what he was talking about. He was very thorough.

Very well, quick and efficient installation. Responsive to feedback. Minimum dust and impact on the rest of the house. We are very pleased with the final result, the new floors match seamlessly with the other areas.

The whole experience was fantastic! We are loyal Angie's List users and our decisions are heavily influenced by the reviews of other Angie's List subscribers. Brooks Flooring had very good reviews -- and frankly, everything we'd read about Brooks Flooring turned out to be true. First of all, when we visited their showroom in Taylors, we were greeted promptly by sales representative, Phil Scheele. Phil was wonderful! He walked us through several options, providing detailed descriptions and pros/cons of each product line for our consideration. There was no "high pressure" what-so-ever. In fact, it was exactly the opposite! Phil listened to us very intently and helped to guide us to our eventual selection. He gave us samples to take home so that we could compare the product we chose against the carpet already installed in our home, and also so we could select a color that worked best for our existing decor. A few days thereafter, we called to let Phil know that we liked what we saw and would like receive a proposal from them. Phil scheduled a visit to our home to make measurements. He arrived exactly at the day and time we'd agreed upon. He took detailed notes and explained the process their company would follow, including specifying when we should see a proposal from him via email. His proposal arrived just as he'd promised. Based on other options we'd considered, we decided to accept his bid. He asked us to drop by his office, make final decision on the color choice, and make an initial payment which would cover approximately half the cost of the project. He explained that we'd make our final payment, covering the balance of the cost, after the carpet was installed to our satisfaction. We dropped by his office the next day to make the formal arrangements, and then went home to await their call that would notify us when the carpet was ready for installation. We were astonished to receive a call only two days later informing us that the carpet was already in, and to schedule a day for the installation. We agreed upon a day and time, and awaited for the Brooks Flooring crew to arrive. The crew arrived exactly at the time we'd agreed upon. The installation team was great! They explained what they were going to do, and we simply got out of their way. Before we knew it, they had the job complete. Before they left, however, they insisted that we did a complete walk-through with them, also explaining that if we had any concerns or issues after they left, that we shouldn't hesitate to give them a call. They'd come back to address any concerns. They wanted to make sure that we were fully satisfied. Bottom line, the carpet looks fantastic! They did a great job, including all the details related to thresholds, seams, and closet finishes. Without question, this was absolutely the best carpet installation process we'd ever experienced! We give Brooks Flooring our highest recommendation and won't hesitate to call them again for any future flooring project -- because when we visited their showroom, it was apparent that Brooks Flooring does far more than just carpet.

We purchased a new home that was covered in 14-year-old carpet. We knew we wanted to replace all of the carpet with hardwood floors, but did not know where to start. Brooks Flooring helped us pick the perfect Shaw hand-scraped hardwood floors. The flooring was ordered, then installed by Brooks Flooring expert installers. The installers were professional and accommodating to our schedules. We are extremely pleased with the final result and absolutely love our new hardwood floors. We would highly recommend Brooks Flooring Services for any of your flooring needs.

They did a fabulous job. Real professional. When I went into the store Jim Harrison explained everything to me and got me what I needed. The installers were also professional and patient.