Atkinson Pools & Hot Spring Spas

Jason is the tech that services our pool every week. He is very professional, courteous and dependable. He represents Atkinson Pools very well. I hope that his company values him!

When I talked to someone over the phone, I explained the problem I had with Atkinson Pools. The writeup which I detected shortly after is unsatisfactory. Please replace with the one below. Thanks. After the pool was refurbished, new tile and new plastering, all pool lights, three in the pool and one in the spa, did not work. Before the process began all lights functioned as needed. I reported this to Atkinson the following day. Five days later, Mr. Guthrie, the project manager for the pool refurbishing project showed up and detected that one light had water in it. He was able to disconnect the light from the others after which the remaining lights worked, but only for one day. The second time he was able to initiate only one light in working condition while the others remained dead. Again I called Atkinson Pools and once again Mr. Guthrie came and detected another light with water. Again, after he bypassed this light from the others, three out of the total of four lights functioned as needed. His explanation was that if the lights are sitting out for awhile, in this case 10 days, the gaskets dry out and cause water penetration once being put back into the pool. I told him if this is a possibility why wouldn't they put the lights into a bucket filled with water or at least that portion which contains the seal. He agreed with me. He also indicated that Atkinson Pools would be responsible for the cost of replacing the two lights. A few days later I got an e-mail in which Atkinson Pools requested a final meeting. During this meeting at our home the main manager, Mr. Tyler, refused to pay for the lights. He explained that this was not written in the contract. Later they offered to pay for one light, the cost of the other would by our responsibility. I refused. After all, all lights worked before the project began. In conclusion, I have been a loyal costumer for 10 years. I have used Atkinson Pools in every service instance and there have been many. In addition, our pool is cleaned by them on a weekly basis. To be treated like this is not only unbelievable, it is right out irresponsible.

Jason is wonderful and very professional. Having Atkinson service my pool makes the pool totally enjoyable.

The thing I didn't like was the price and the next thing I knew it was on my charge and no one had called and said this was going to be the price of what I would have done.

Atkinson Pools are really easy to work with, they built me a beautiful pool. The service and cleaning is also wonderful.

We use them for regular pool service and would not use anyone else after the experiences we have had; we receive prompt professional service and regular on-time exceptional weekly pool cleaning; we are notified promptly of due dates for maintenance; we receive quick responses to requests either by phone or email; these are the best around!

Salesman brought wrong template, resheduled appointment for one week later,returned with wrong size template.Never brought color samples and never provided referrals.as asked.were given 1 site to see at unoccupied home.Platt was required for permit but he "couldn't find it" so we had to go downtown ourselves to obtain it.Were told survey was scheduled one Wed..no show. Survey done following Mon, crew said this was the only appointment they had been told about. Contract listed heat pump (not heat/cool) so we requested amended contract which we never received but rep called and stated we would get correct unit which was ordered. Pool shell arrived without skimmer insert and faceplate.Parts arrived 4 days later..."different skimmer than what we usually use". Skimmer installed and plumbed. Salesman had scheduled meeting at house with concrete deck contractor on a Thurs but called me OUT OF WORK to meet him the day before!! Reported to salesman that pool water rapidly dropping....he hooked up sump pump which ran for several days ...then 1/3 pool water was drained and skimmer removed. New part was not installed on day promised and there was no return call from salesman when we requested status update. Approx. 10 truckloads of dirt were needed to "grade the yard" but we were not given a price for this, but told "don't worry, dirt is dirt cheap right now". At present time the heat/cool unit shuts off because ,as we understand it, the pool pump does not supply enough pressure to pump water through the unit.A stronger pump and a larger sand filter will be needed for everything to function properly. The salesman (incidentally also called the Project Manager!) miscalculated the strength of water flow required. We are looking at additional costs to upgrade pump and filter or just remove the heat/cool unit entirely. We have been told that the owner of the company is retiring...he will not contact us as we have requested and we are now having to resort to filing complaints and sending him registered letters. The salesman(Project Manager) is his son and we have learned that THIS WAS HIS FIRST SALE AND PROJECT!!! Under NO circumstances would we recommend this company to any one who is thinking about installing a swimming pool.The customer service is ABSOLUTELY TERRIBLE. We are not able to reach the salesman on any weekend except to leave voicemail messages which are not returned.I do not expect this company to remain in business much longer with these kinds of issues occuring...and rightly so!